The Penthouses Apartments

Hotels
7.7 (678 reviews)
20 Old Burleigh Road, Surfers Paradise , Gold Coast , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Amazing views
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.6
Multiple remarks about uncleanliness, including cockroaches and a dirty balcony.
Service
8.56
General sentiment that service was friendly; however, some negative interactions noted.
Location
9.1
Consistently praised for great beach access and proximity to attractions.
Room Quality
7.06
Some rooms appeared outdated and were described as tired, with issues reported.
Amenities
7.59
Amenities were adequate but described as old and in need of maintenance.
Value for Money
7.05
Concerns raised regarding cost relative to the state of the property and amenities.
Food and Beverage
8.09
No specific food and beverage mentions; assumed standard for the hotel tier.
Overall Experience
7.57
Mixed experiences overall but enjoyed the location and spaciousness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:39

Property Description

Beachfront Paradise with Luxury Amenities

Ocean Views and Spacious Apartments: Enjoy stunning ocean views from your private balcony in our spacious apartments featuring fully equipped kitchens and 2 bathrooms.

Leisure and Recreation: Take advantage of our heated pool, spa pool, full-size tennis court, and games room during your stay at The Penthouses Surfers Paradise Beachfront Apartments.

Convenience and Location: With private laundry facilities, dining and living areas, and free secure underground parking, our apartments offer both convenience and comfort. Explore the vibrant dining scene between Surfers Paradise and Broadbeach, with Jupiters Hotel & Casino Gold Coast just a short distance away.

Experience the ultimate beachfront getaway at The Penthouses - book now for an unforgettable stay!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.

Please note that hotel requires a credit card pre-authorization upon check in. You are kindly requested to present a valid credit card upon arrival. This credit card must be in the same name as the guest's name on the booking confirmation.

Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual 'Schoolies Week' period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period. Please note that this property has a 'No Party Policy'.

Please note a minimum AUD 30 cleaning fee will apply for guests who leave the property without having cleaned up according to the property guidelines provided on arrival.

Free to Air TV, and use your own Netflix account. Foxtel not in all the apartment and need special request before booking.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for AUD 8 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for AUD 15 per person per night when using an available extra bed.
    People 16 years old and over stay for AUD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 678 reviews
Cleanliness: 6.6
Service: 8.56
Location: 9.1
Room Quality: 7.06
Amenities: 7.59
Value for Money: 7.05
Food and Beverage: 8.09
Overall Experience: 7.57
H
hayley • extended_group • au
10
2026-02-12 • via Nuitee
K
Krishna • family_with_children • au
6
2026-02-11 • via Nuitee
P
Pahoua • extended_group • au
10
2026-02-10 • via Nuitee
J
Josephine • family_with_children • au
8
Great value for money for a family affair. Views great across from beach
Pros:

Location was great , travelled with family all different age groups all had their own space . View was fantastic just across from the beach . Everything you need , great value for money .

2026-02-08 • via Nuitee
B
Bianca • family_with_children • au
9
2026-01-26 • via Nuitee
M
Mohyuddin • family_with_children • au
8
Overall great stay and right in the middle of all exciting things
Pros:

Location, facilities and cleaning

Cons:

Inadequate kitchen and bathroom supplies such as foils, detergent, shampoo

2026-01-26 • via Nuitee
C
Chenny • family_with_children • au
6
Great location but definitely needs some maintenance and facility updates.
Pros:

The location is great with direct access to the beach. The beds were comfortable (firm) and the rooms were a good size.

Cons:

The house keeping. Bedsheets were stained. The rooms weren't amazingly clean and well.mauntained with cracks and marks and old carpet. The kitchen was bare minimum with hardly any usable kitchen items for guests. Only milk and a few satchels of sugar and coffee and some diswashing items were made available. Bathrooms were missing soap, no laundry detergent was provided either.

2026-01-26 • via Nuitee
M
Manjeet • family_with_children • au
6
2026-01-26 • via Nuitee
C
Chunyang • extended_group • au
8
2026-01-26 • via Nuitee
J
Jade • family_with_children • nz
9
Amazing location, our second time staying here did not disappoiint
Pros:

Right on the beach, great facilities, helpful staff, plenty of space, recently renovated pool

Cons:

Some of the interior of the unit starting to get worn with age, would've been handy to have a cheese grater

2026-01-24 • via Nuitee
R
Rachel • family_with_children • au
10
Right on the beach - would stay again.
Pros:

Th location was amazing. Right in between Cavill Ave and Broardbeach

Cons:

Nothing

2026-01-22 • via Nuitee
J
Julie • family_with_children • au
1
2026-01-20 • via Nuitee
C
Cathy • family_with_children • au
5
2026-01-20 • via Nuitee
S
Sienna • extended_group • au
9
2026-01-20 • via Nuitee
D
DEBORAH • family_with_children • au
2
Disappointing
Pros:

Location

Cons:

The unit looked like it was under construction on balcony. The balustrade was covered in tarps so no view possible and plaster scrapings everywhere. Windows covered in plaster and filthy. Could not let children out on balcony as too dirty and dangerous. Kitchen cookware could not use as teflon was coming off. Looked like the kitchen utensils, plates, cups etc were leftovers from other units. Ensuite tap broken and floor didnt drain properly. Broken chair in bedroom. Parking horrendous as others took the allotted car space I had or they parked across 2 car parks. Great location but extremely disappointed on unit given and parking.

2026-01-20 • via Nuitee
S
Sonia • family_with_children • au
8
2026-01-19 • via Nuitee
J
Joshua • extended_group • au
10
Great value with zero downsides
Pros:

View was superb, room was clean and really pretty!

Cons:

The room was perfect!

2026-01-19 • via Nuitee
J
Josh • extended_group • au
10
2026-01-19 • via Nuitee
S
Simona • family_with_children • nc
7
Pros:

Je l’ai vraiment aimé car on voyait la mer d un côté et l autre côté on voyait la ville il nous a bien accueilli et je le remercie pour cela

Cons:

Il y avait un seul détail le balcon qui était vu sur la mer pas disponible car il y avait des travaux tout le long de la semaine qu on était la bas et on ne pouvait pas l ouvrir et les rideaux n étaient pas propre la où on mettait la brosse pour les toilettes étaient ben il est rouillé.

2026-01-15 • via Nuitee
A
akbari • family_with_children • au
8
2026-01-12 • via Nuitee