The Penthouses Apartments

Hotels
7.7 (678 reviews)
20 Old Burleigh Road, Surfers Paradise , Gold Coast , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Amazing views
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.6
Multiple remarks about uncleanliness, including cockroaches and a dirty balcony.
Service
8.56
General sentiment that service was friendly; however, some negative interactions noted.
Location
9.1
Consistently praised for great beach access and proximity to attractions.
Room Quality
7.06
Some rooms appeared outdated and were described as tired, with issues reported.
Amenities
7.59
Amenities were adequate but described as old and in need of maintenance.
Value for Money
7.05
Concerns raised regarding cost relative to the state of the property and amenities.
Food and Beverage
8.09
No specific food and beverage mentions; assumed standard for the hotel tier.
Overall Experience
7.57
Mixed experiences overall but enjoyed the location and spaciousness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:39

Property Description

Beachfront Paradise with Luxury Amenities

Ocean Views and Spacious Apartments: Enjoy stunning ocean views from your private balcony in our spacious apartments featuring fully equipped kitchens and 2 bathrooms.

Leisure and Recreation: Take advantage of our heated pool, spa pool, full-size tennis court, and games room during your stay at The Penthouses Surfers Paradise Beachfront Apartments.

Convenience and Location: With private laundry facilities, dining and living areas, and free secure underground parking, our apartments offer both convenience and comfort. Explore the vibrant dining scene between Surfers Paradise and Broadbeach, with Jupiters Hotel & Casino Gold Coast just a short distance away.

Experience the ultimate beachfront getaway at The Penthouses - book now for an unforgettable stay!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.

Please note that hotel requires a credit card pre-authorization upon check in. You are kindly requested to present a valid credit card upon arrival. This credit card must be in the same name as the guest's name on the booking confirmation.

Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual 'Schoolies Week' period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period. Please note that this property has a 'No Party Policy'.

Please note a minimum AUD 30 cleaning fee will apply for guests who leave the property without having cleaned up according to the property guidelines provided on arrival.

Free to Air TV, and use your own Netflix account. Foxtel not in all the apartment and need special request before booking.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for AUD 8 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for AUD 15 per person per night when using an available extra bed.
    People 16 years old and over stay for AUD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 678 reviews
Cleanliness: 6.6
Service: 8.56
Location: 9.1
Room Quality: 7.06
Amenities: 7.59
Value for Money: 7.05
Food and Beverage: 8.09
Overall Experience: 7.57
P
P • solo_traveller • au
10
2026-03-21 • via Nuitee
J
Janet • family_with_children • au
8
Very good!
Pros:

Location was excellent!

Cons:

The main bedroom didn’t have a door to the bathroom! Couldn’t operate the dryer! Very

2026-03-20 • via Nuitee
J
Jacob • solo_traveller • au
10
2026-03-19 • via Nuitee
G
Gaymer • family_with_children • au
10
Pros:

Beautiful location

2026-03-15 • via Nuitee
E
Eray • family_with_children • fr
6
Pros:

Vu, paysage

Cons:

Propreté

2026-03-15 • via Nuitee
N
Nicki • extended_group • au
2
This place is unhygienic and should actually be closed to the public until it passes some kind of health check.
Pros:

The location was great

Cons:

It was filthy! Hairs in our beds, blood on the towel, cockroaches, everything was dusty, windows were putrid. Furniture looked like it came from the local tip. Lamps on bedside tables but no PowerPoints to plug them in to, air conditioners did not work. Very dated and just so dirty.

2026-03-15 • via Nuitee
M
McGrory • extended_group • au
10
Pros:

Everything

Cons:

Everything

2026-03-10 • via Nuitee
M
Min • family_with_children • au
10
2026-03-10 • via Nuitee
F
Freya • extended_group • au
10
2026-03-09 • via Nuitee
J
James • family_with_children • au
6
Penthouses apartments
Pros:

Location was good

Cons:

This was for ground floor apartment. Dont know about others. Really scruffy, holes in walls, dirty, duvet didn't fit bed, no lamps in bedrooms, main lights flickered non stop, oven was full of crumbs, poorly equipped kitchen, shower head falling off wall, some lights didn't work. If had seen it prior I wouldn't have booked.

2026-03-08 • via Nuitee
P
Paz • family_with_children • au
9
We enjoyed our stay, and we were a bit disappionted we only booked 2 nights.
Pros:

It is right on the beach.

Cons:

It was inviting, the lounge room has the view of the ocean same with the masters bedroom.

2026-02-27 • via Nuitee
M
Moses • solo_traveller • au
10
Pros:

Everything view clean and good spot central to everything

Cons:

No complaints here

2026-02-26 • via Nuitee
M
Maria • extended_group • au
8
2026-02-25 • via Nuitee
S
sheree • solo_traveller • au
9
2026-02-22 • via Nuitee
H
hayley • extended_group • au
10
2026-02-12 • via Nuitee
K
Krishna • family_with_children • au
6
2026-02-11 • via Nuitee
P
Pahoua • extended_group • au
10
2026-02-10 • via Nuitee
J
Josephine • family_with_children • au
8
Great value for money for a family affair. Views great across from beach
Pros:

Location was great , travelled with family all different age groups all had their own space . View was fantastic just across from the beach . Everything you need , great value for money .

2026-02-08 • via Nuitee
C
Chenny • family_with_children • au
6
Great location but definitely needs some maintenance and facility updates.
Pros:

The location is great with direct access to the beach. The beds were comfortable (firm) and the rooms were a good size.

Cons:

The house keeping. Bedsheets were stained. The rooms weren't amazingly clean and well.mauntained with cracks and marks and old carpet. The kitchen was bare minimum with hardly any usable kitchen items for guests. Only milk and a few satchels of sugar and coffee and some diswashing items were made available. Bathrooms were missing soap, no laundry detergent was provided either.

2026-01-26 • via Nuitee
M
Manjeet • family_with_children • au
6
2026-01-26 • via Nuitee