The Metropolitan Hotel

Hotels
8.1 (547 reviews)
17 Gordon Street , Mackay , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Fax/photocopying
Kid meals
Coffee Shop on site
Fire extinguishers
Broadcast Live sport events
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Value for money
Cons:
Cleanliness issues
Limited amenities
Noise disturbances

Categories

Cleanliness
7.43
Multiple comments noted issues with cleanliness in bathrooms and general common areas.
Service
8.9
Staff received praise for their friendliness and accommodating nature.
Location
8.44
Positive remarks regarding location's convenience and accessibility.
Room Quality
7.89
Most guests commented on comfort and space, though a couple of specific drawbacks were noted.
Amenities
7.42
A few mentions of missing amenities like breakfast and pool availability.
Value for Money
8.38
Guests generally felt satisfied with the cost compared to the provided services.
Food and Beverage
7.93
Guests enjoyed the food offered, though it was also noted that dining options could be more varied.
Overall Experience
8.4
Overall guest feedback indicates a strong likelihood of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:17

Property Description

Modern Accommodation with City Views

Convenient Location
Located just 2.5 km from Town Beach, The Metropolitan Hotel offers easy access to popular attractions like Far Beach and Mackay Entertainment & Convention Centre. With free private parking and proximity to Mackay Airport, exploring the city is a breeze.

Comfort and Convenience
Experience a comfortable stay in air-conditioned rooms featuring city-view balconies, flat-screen TVs, and well-equipped kitchenettes. Whether relaxing in bed with plush linens or enjoying a drink at the on-site bar, every moment is designed for your comfort.

Dining and Entertainment
Indulge in delicious meals at the hotel's restaurant or unwind with a drink in the cozy bar. For entertainment, visit nearby Mackay Marina or catch a game at BB Print Stadium Mackay. Your stay at The Metropolitan Hotel promises both relaxation and excitement.

Book your stay at The Metropolitan Hotel now for a memorable Mackay experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MKY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    No internet access available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 547 reviews
Cleanliness: 7.43
Service: 8.9
Location: 8.44
Room Quality: 7.89
Amenities: 7.42
Value for Money: 8.38
Food and Beverage: 7.93
Overall Experience: 8.4
C
Cassandra • solo_traveller • au
10
It was fantastic
Pros:

It was clean and catered for what we needed as a family

Cons:

It was clean and catered for our family

2026-04-11 • via Nuitee
D
Darryl • extended_group • au
5
Pros:

Location

Cons:

Zero hot water and I mean ZERO

2026-04-11 • via Nuitee
P
Pauline • family_with_children • au
9
Great stay
Pros:

Clean

Cons:

Nil

2026-04-10 • via Nuitee
L
Linda Ballard • extended_group • au
7
Pros:

We liked the kitchenette and lounge.
Location is nice and central.
Good food in the Bistro.

Cons:

There are stairs up to rooms didn't realise that when booking. Hot water takes ages to get to shower.

2026-04-10 • via Nuitee
M
Mcneilly • couple • au
10
2026-04-09 • via Nuitee
R
Rhys • extended_group • au
10
2026-04-07 • via Nuitee
D
daniel • couple • au
7
Once the plumbing is fixed, a reasonable and good value stay.
Pros:

Good location, convenient and free parking.

Cons:

No hot water for the shower or wash basin. A notice acknowledged there was a problem and to run the water for 5-10 minutes, however after 45 minutes,still no hot water for washing or showers.

2026-04-02 • via Nuitee
G
Guila • solo_traveller • au
9
2026-03-30 • via Nuitee
K
Kelly • solo_traveller • au
9
2026-03-29 • via Nuitee
B
Benjamin • extended_group • au
10
2026-03-29 • via Nuitee
N
Ness • couple • au
3
Ants
Pros:

How close ot was

Cons:

The ants on the bed

2026-03-23 • via Nuitee
F
Flynn • couple • au
9
Pros:

Clean and convenient location excellent price

2026-03-22 • via Nuitee
B
Betts • couple • au
10
2026-03-17 • via Nuitee
A
Aaron • solo_traveller • au
10
2026-03-16 • via Nuitee
A
Adam • couple • au
8
2026-03-12 • via Nuitee
J
Jay • couple • au
10
Excellent all round value will definitely be staying again
Pros:

Everything

2026-03-12 • via Nuitee
R
Regino Jude III • couple • au
10
2026-03-10 • via Nuitee
R
Regino Jude III • couple • au
10
2026-03-10 • via Nuitee
D
Deborah • couple • au
8
Will stay again 😊
Pros:

Beds and pillows where comfy, clean and had everything u need. Staff friendly and food at tavern was delicious. Location central and handy to highway but not on it

Cons:

Room had signs of some big nights. Bathroom bench and curtains damaged.

2026-03-07 • via Nuitee
L
Louise • family_with_children • au
10
2026-03-06 • via Nuitee