The Metropolitan Hotel

Hotels
8.1 (529 reviews)
17 Gordon Street , Mackay , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Fax/photocopying
Kid meals
Coffee Shop on site
Fire extinguishers
Broadcast Live sport events
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Value for money
Cons:
Cleanliness issues
Limited amenities
Noise disturbances

Categories

Cleanliness
7.43
Multiple comments noted issues with cleanliness in bathrooms and general common areas.
Service
8.9
Staff received praise for their friendliness and accommodating nature.
Location
8.44
Positive remarks regarding location's convenience and accessibility.
Room Quality
7.89
Most guests commented on comfort and space, though a couple of specific drawbacks were noted.
Amenities
7.42
A few mentions of missing amenities like breakfast and pool availability.
Value for Money
8.38
Guests generally felt satisfied with the cost compared to the provided services.
Food and Beverage
7.93
Guests enjoyed the food offered, though it was also noted that dining options could be more varied.
Overall Experience
8.4
Overall guest feedback indicates a strong likelihood of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:17

Property Description

Modern Accommodation with City Views

Convenient Location
Located just 2.5 km from Town Beach, The Metropolitan Hotel offers easy access to popular attractions like Far Beach and Mackay Entertainment & Convention Centre. With free private parking and proximity to Mackay Airport, exploring the city is a breeze.

Comfort and Convenience
Experience a comfortable stay in air-conditioned rooms featuring city-view balconies, flat-screen TVs, and well-equipped kitchenettes. Whether relaxing in bed with plush linens or enjoying a drink at the on-site bar, every moment is designed for your comfort.

Dining and Entertainment
Indulge in delicious meals at the hotel's restaurant or unwind with a drink in the cozy bar. For entertainment, visit nearby Mackay Marina or catch a game at BB Print Stadium Mackay. Your stay at The Metropolitan Hotel promises both relaxation and excitement.

Book your stay at The Metropolitan Hotel now for a memorable Mackay experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MKY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    No internet access available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 529 reviews
Cleanliness: 7.43
Service: 8.9
Location: 8.44
Room Quality: 7.89
Amenities: 7.42
Value for Money: 8.38
Food and Beverage: 7.93
Overall Experience: 8.4
D
Dean • solo_traveller • au
5
2026-02-12 • via Nuitee
F
Fleur • family_with_children • au
10
Fantastic spot
Pros:

Great price and super spacious

2026-02-10 • via Nuitee
M
Molina • family_with_children • au
10
2026-02-09 • via Nuitee
L
Lauren • extended_group • au
8
Perfect for a quick stay in Mackay.
Pros:

Easy check in, great location, updated rooms and clean.

Cons:

Beds were too soft, but I prefer a firm mattress.

2026-02-01 • via Nuitee
L
Larissa • couple • au
4
This is NOT a hotel. It’s pub with a few rooms upstairs.
Pros:

Beds are comfortable

Cons:

The walls are so thin you can hear people talking and coughing next door. Difficult to sleep with the music from the pub coming through the windows. There was frying smell and smoke because the kitchen is right underneath the rooms. Overall not a good place to rest.

2026-01-30 • via Nuitee
M
Madi • extended_group • au
7
2026-01-29 • via Nuitee
T
Tittle • family_with_children • au
7
Pros:

Great

2026-01-27 • via Nuitee
F
Ferry • extended_group • au
10
Pros:

The property was clean, comfortable, and well maintained. Check-in was easy and smooth, which made the stay very convenient.

2026-01-26 • via Nuitee
S
Sam • family_with_children • au
10
Pros:

Family room is huge looks recently renovated in great condition it exceeded our expectations. Good value

2026-01-23 • via Nuitee
J
John • extended_group • au
8
Pros:

Location and easy parking

Cons:

Corporate discounts should be available

2026-01-22 • via Nuitee
K
Kaio • extended_group • au
10
2026-01-22 • via Nuitee
L
Lisa • solo_traveller • au
9
2026-01-20 • via Nuitee
D
Dau • extended_group • nl
9
2026-01-20 • via Nuitee
H
Haylee • family_with_children • au
8
2026-01-19 • via Nuitee
M
Matthew • family_with_children • au
7
2026-01-19 • via Nuitee
N
Nasrin • family_with_children • au
9
We stayed one there but my kids loved it
Pros:

Very clean

Cons:

Absolutely yes

2026-01-19 • via Nuitee
J
Jolanta • couple • au
7
Next visit will hire a car and stay at least a week
2026-01-19 • via Nuitee
B
Bradley • solo_traveller • au
10
Pros:

The cleanliness and comfortable surroundings

Cons:

I was extremely happy with the room and your staff

2026-01-19 • via Nuitee
S
Sheree • couple • au
10
2026-01-19 • via Nuitee
R
REGINO JUDE III • couple • au
10
2026-01-19 • via Nuitee