Masonic Hotel

A little bit of noise from the bar over night but not too loud

I was told the car park for customers would be locked at 9.30, so I made arrangements for my car to be left at another venue, so I walked and got rides from friends which was not really appreciated. No one offered to help carry my bag up the stairs.

As above

Smell of curry in hallway

The room door kept not letting me in, even with the swipe card, neither the security staff or myself could get in, we had to shoulder the door to get it to open. I didn't lock the door when I left in case it couldn't be opened again.
There was no remote for the air conditioning. I had to get the manager to get someone else's. The TV didn't hook up to the Wi-Fi, until I turned it off for 5 minutes and restarted it all. I asked for a rear steak, it was medium rear. The carpet on the stairs was in very poor condition; it looks very run down. There was broken glass, lots of it in the car park area along with a rubbish heap.

nil

The place was dirty, the carpet had stains and the floors were not vacuumed properly. The stench was disgusting, the covers on the beds had marks on them, we ended up buying sheets, pillows and blankets so we didn’t have to sleep on the bedding provided. The fridge didn’t work, I told the hotel lady and informed her we had to through some of our food out as our food spoiled due to fridge not working, she apologised and offered to get a working fridge from another room, which they did. No running water in one of the toilets, the parking area was unrecognisable due to the piles of rubbish and broken driveway. Very noisey, heard everything upstairs from the road and the pub. Would not recommend to anyone, if there was available accommodation we would had moved on, but there wasn’t and we just had to deal with it.

I asked for a double bed and I was scared I might pop a tyre parking in the back parking area.

First thing as we entered the entrace door heaps of laundry bags were piled up just in front of the door.Windows curtains were broken of Room 5
Dirty windows and rubbish outside the window balcony.
Tv wasnt going on for Room 5 and one of the power point. Dirts in the corners of the ceiling. Dirty air vent in the room.
It would be great if they could improve thier cleaning standards.

They didn't have irons in any 5 rooms we took. Nor even available with reception

The fridge needed to be cleaned from mold.

For the price of $195 per night, the room did not feel good value for money. While this may have been due to the time of year, the room felt more in line with a, $100-110 per night stay. The carpet was old and appeared dirty. There was hair in the toilet and a long strand of hair on one of the body towels. The white cups had stains inside, and two cups were stuck to their saucers, which meant we purchased paper cups from the nearby New World. There were also cobwebs on the ceiling lights, which gave an overall impression that cleaning standards could be improved.

I was there for Christmas. Down there was a bar and restaurant. Music was loud till midnight. Might be because of Christmas celebrations. Other then that all good