Quest Mackay on Gordon

Hotels
•
Quest Apartment Hotels
9 (1616 reviews)
27 Gordon Street , Mackay , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious and comfortable rooms
Cons:
Cleanliness issues
Parking fees
Maintenance required in pool area

Categories

Cleanliness
7.83
Multiple mentions of dirty rooms and laundry.
Service
9.8
Staff were friendly and provided good customer service.
Location
9.84
Great location, close to shops and clubs.
Room Quality
9.29
Rooms are spacious and comfortable, with good amenities.
Amenities
8.82
Pool and gym are good, but some areas need maintenance.
Value for Money
8.78
Good value considering location and room features.
Food and Beverage
8.33
No specific mentions; standard offerings expected.
Overall Experience
9.3
Generally positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:28

Property Description

River & City Views from Private Balcony
Enjoy stunning views of the Pioneer River or the city from your own private balcony at Quest Mackay on Gordon.

Convenient Location
Located within walking distance to the Mackay Entertainment & Convention Centre and the Bluewater Lagoon, Quest Mackay offers easy access to key attractions in the area.

Modern Amenities & Services
Relax in air-conditioned apartments equipped with an iPod docking station and a flat-screen TV. With kitchenettes or kitchens in each apartment, along with an outdoor pool, fitness centre, BBQ area, and business facilities, Quest Mackay ensures a comfortable and convenient stay.

Book your stay at Quest Mackay on Gordon for a memorable experience!

Important information:

Please note housekeeping service is not included on Sundays or Public Holidays.

Credit cards surcharge up to 2.5% applies

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MKY

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 10 per day.

Location

Guest Reviews

9
Based on 1616 reviews
Cleanliness: 7.83
Service: 9.8
Location: 9.84
Room Quality: 9.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 9.3
C
Candice • family_with_children • au
10
Spacious and clean, perfect for larger families
Pros:

Spacious, clean and very friendly reception

Cons:

Nothing

2026-04-18 • via Nuitee
A
Abbey • solo_traveller • au
10
2026-04-18 • via Nuitee
G
Gray • solo_traveller • au
1
2026-04-18 • via Nuitee
M
Mark_ • family_with_children • au
8
Pros:

Well presented room in very good condition.

2026-04-16 • via Nuitee
C
Carolyn • couple • au
8
Enjoyable and clean
Pros:

Nice and clean and not far from anything

Cons:

Bed was uncomfortable

2026-04-14 • via Nuitee
A
Anneliese • solo_traveller • au
5
2026-04-13 • via Nuitee
D
Daniel • solo_traveller • au
10
2026-04-12 • via Nuitee
S
Shane • couple • au
9
2026-04-12 • via Nuitee
M
Matthias • couple • de
8
2026-04-08 • via Nuitee
D
Dave • solo_traveller • au
10
Good communication from the staff, the apartment exceeded expectations.
Pros:

Good communication from the staff, the apartment exceeded expectations.

2026-04-07 • via Nuitee
K
Kathryn • extended_group • au
10
Cons:

Overall everything was great, location, room

2026-04-06 • via Nuitee
A
Ashleigh • couple • au
10
Perfect
Pros:

How clean and quiet the facility was

Cons:

The shower put water everywhere even with the shower mat

2026-04-06 • via Nuitee
R
Rebecca • couple • au
10
Very clean and comfortable
Pros:

Easy check-in, clean, the room was a great size and very comfortable

Cons:

Nothing

2026-04-06 • via Nuitee
D
dawn • family_with_children • gb
9
Great one nights stay
Pros:

We booked 2 rooms for 1 night. Both rooms were spotlessly clean. One was a little nosier than the other just due to noisy guests. The beds were very comfy, rooms nice and spacious, and well equipped clean kitchen area.

Cons:

Noisy guests

2026-04-05 • via Nuitee
J
Jessica • couple • gb
8
Pros:

The balcony

Cons:

The members of staff when checking in was lovely, very friendly and helpful. We didn’t get the same when we checked out

2026-04-04 • via Nuitee
N
Natalie • family_with_children • au
8
Pros:

Good value

Cons:

.

2026-04-04 • via Nuitee
A
Amber • couple • au
8
2026-04-02 • via Nuitee
J
Josie • solo_traveller • au
10
Fabulous room and staff
Pros:

It was a last minute booking on a road trip and the staff were amazing. Very comfortable and clean and right in the middle of town .

2026-04-02 • via Nuitee
M
Matthew • solo_traveller • au
9
2026-04-01 • via Nuitee
J
james • couple • ie
8
Cons:

nothing

2026-04-01 • via Nuitee