Quest Mackay on Gordon

Hotels
•
Quest Apartment Hotels
9 (1761 reviews)
27 Gordon Street , Mackay , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious and comfortable rooms
Cons:
Cleanliness issues
Parking fees
Maintenance required in pool area

Categories

Cleanliness
7.83
Multiple mentions of dirty rooms and laundry.
Service
9.8
Staff were friendly and provided good customer service.
Location
9.84
Great location, close to shops and clubs.
Room Quality
9.29
Rooms are spacious and comfortable, with good amenities.
Amenities
8.82
Pool and gym are good, but some areas need maintenance.
Value for Money
8.78
Good value considering location and room features.
Food and Beverage
8.33
No specific mentions; standard offerings expected.
Overall Experience
9.3
Generally positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:28

Property Description

River & City Views from Private Balcony
Enjoy stunning views of the Pioneer River or the city from your own private balcony at Quest Mackay on Gordon.

Convenient Location
Located within walking distance to the Mackay Entertainment & Convention Centre and the Bluewater Lagoon, Quest Mackay offers easy access to key attractions in the area.

Modern Amenities & Services
Relax in air-conditioned apartments equipped with an iPod docking station and a flat-screen TV. With kitchenettes or kitchens in each apartment, along with an outdoor pool, fitness centre, BBQ area, and business facilities, Quest Mackay ensures a comfortable and convenient stay.

Book your stay at Quest Mackay on Gordon for a memorable experience!

Important information:

Please note housekeeping service is not included on Sundays or Public Holidays.

Credit cards surcharge up to 2.5% applies

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MKY

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 10 per day.

Location

Guest Reviews

9
Based on 1761 reviews
Cleanliness: 7.83
Service: 9.8
Location: 9.84
Room Quality: 9.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 9.3
E
Emily • family_with_children • au
10
Perfect.
Pros:

Check in was a breeze with friendly staff, located well in town with close proximity to shops, clean, and kids loved the pool. The rooms were spacious and perfect for a few nights away. We would stay here again.

Cons:

Air con in main living area stunk of mould so we turned it off as soon as we arrived.

2026-06-20 • via Nuitee
T
TERESA • couple • au
9
2026-06-20 • via Nuitee
B
Broderick • solo_traveller • au
9
Pros:

Nice gym facilities and pool area.
Staff were very accomadating, even when i misplaced my keycard

Cons:

Beds were a little bit to hard on the back, but nothing to bad

2026-06-19 • via Nuitee
T
Teresa • couple • au
8
2026-06-19 • via Nuitee
K
Kevin • couple • au
9
Pros:

The Thai receptionist was outstanding

Cons:

Staff

2026-06-18 • via Nuitee
J
John • solo_traveller • gb
8
2026-06-16 • via Nuitee
T
TERESA • couple • au
9
2026-06-16 • via Nuitee
N
Natalie • family_with_children • au
10
2026-06-14 • via Nuitee
G
Georgia • solo_traveller • au
10
Pros:

Receptionist greeted us in a warm genuinely interested manner. One of the nicest rooms I've stayed in, TV worked well and was large and well positioned in the room. The layout & artwork were excellent. The swimming pool area is really immaculate lovely, very pretty mosaic tiles. Fresh towels every day. Lovely personalised greeting letter in the room on arrival & 2 Tim Tams. Kitchen amenities include cooktop, microwave.

Cons:

Nothing.

2026-06-13 • via Nuitee
T
Thea Angela • solo_traveller • au
9
2026-06-13 • via Nuitee
M
Madison • solo_traveller • au
10
It was the best hotel I’ve ever stayed at
Pros:

I absolutely loved the bed, shower and balcony

Cons:

The chairs outside

2026-06-12 • via Nuitee
L
Lindsey • couple • au
7
2026-06-12 • via Nuitee
L
Louis • solo_traveller • au
10
2026-06-11 • via Nuitee
S
Sandra • extended_group • au
9
2026-06-08 • via Nuitee
B
Bernie • solo_traveller • au
8
2026-06-07 • via Nuitee
T
Tim • solo_traveller • au
8
2026-06-06 • via Nuitee
J
Jane • family_with_children • au
10
Great place for a short or extended stay. Very comfortable and well equipped.
Pros:

Great location, excellent staff and very comfortable beds so had a great rest after a big drive.

Cons:

Nothing

2026-06-02 • via Nuitee
W
Wendy • couple • au
10
Enjoyable stay
Pros:

Great location
Reception staff was friendly and welcoming
The room was spotless and comfortable.

Cons:

Couldn’t fault anything!

2026-06-01 • via Nuitee
J
jason • solo_traveller • au
8
2026-06-01 • via Nuitee
D
Dale • couple • au
8
2026-05-31 • via Nuitee