Quest Mackay on Gordon

Hotels
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Quest Apartment Hotels
9 (1616 reviews)
27 Gordon Street , Mackay , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious and comfortable rooms
Cons:
Cleanliness issues
Parking fees
Maintenance required in pool area

Categories

Cleanliness
7.83
Multiple mentions of dirty rooms and laundry.
Service
9.8
Staff were friendly and provided good customer service.
Location
9.84
Great location, close to shops and clubs.
Room Quality
9.29
Rooms are spacious and comfortable, with good amenities.
Amenities
8.82
Pool and gym are good, but some areas need maintenance.
Value for Money
8.78
Good value considering location and room features.
Food and Beverage
8.33
No specific mentions; standard offerings expected.
Overall Experience
9.3
Generally positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:28

Property Description

River & City Views from Private Balcony
Enjoy stunning views of the Pioneer River or the city from your own private balcony at Quest Mackay on Gordon.

Convenient Location
Located within walking distance to the Mackay Entertainment & Convention Centre and the Bluewater Lagoon, Quest Mackay offers easy access to key attractions in the area.

Modern Amenities & Services
Relax in air-conditioned apartments equipped with an iPod docking station and a flat-screen TV. With kitchenettes or kitchens in each apartment, along with an outdoor pool, fitness centre, BBQ area, and business facilities, Quest Mackay ensures a comfortable and convenient stay.

Book your stay at Quest Mackay on Gordon for a memorable experience!

Important information:

Please note housekeeping service is not included on Sundays or Public Holidays.

Credit cards surcharge up to 2.5% applies

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MKY

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 10 per day.

Location

Guest Reviews

9
Based on 1616 reviews
Cleanliness: 7.83
Service: 9.8
Location: 9.84
Room Quality: 9.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 9.3
N
Nathan • couple • au
10
2026-03-07 • via Nuitee
K
Kayla • couple • au
10
2026-03-07 • via Nuitee
K
Kylie • family_with_children • au
8
2026-03-05 • via Nuitee
L
Lena • solo_traveller • au
8
2026-03-05 • via Nuitee
C
Chenoa • couple • au
10
2026-03-04 • via Nuitee
T
Trent • solo_traveller • au
10
Pros:

location was ideal for what i was in mackay for. food available in complex next store.

2026-03-04 • via Nuitee
J
James • couple • au
9
Fantastic unit. Close to all things in Mackay.
Pros:

Great central location in Mackay. Clean, quiet and well maintained. Comfy bed and great balcony offering views out to the Coral Sea and over the CBD.

Cons:

Signage in the carpark. A few more "exit this way" signs please.

2026-03-04 • via Nuitee
W
wendy • couple • au
8
Excellent
Pros:

Beautiful rooms

Cons:

Junkies in area felt a bit scared

2026-03-02 • via Nuitee
J
JAROSŁAW • couple • pl
9
2026-03-02 • via Nuitee
S
Su • couple • au
8
2026-03-02 • via Nuitee
G
Gray • family_with_children • au
10
2026-02-28 • via Nuitee
D
Daniel • solo_traveller • ch
7
2026-02-27 • via Nuitee
K
Kellie • couple • au
8
2026-02-26 • via Nuitee
L
Latisha • solo_traveller • au
9
Brilliant staff!
Pros:

Fantastic Stay, Great location, good natural lighting, great facilities and INCREDIBLE STAFF :)
Will be back again, stayed for business highly recommend.

2026-02-26 • via Nuitee
G
Gavin • couple • au
8
2026-02-23 • via Nuitee
W
Willy • couple • no
6
OK opphold totalt sett
Pros:

Der var ikke frkost på hotellet Beliggenheten OK

Cons:

Oppredningen av sengene var ikke gjort i helgen

2026-02-23 • via Nuitee
S
Sharon • couple • au
9
2026-02-22 • via Nuitee
K
Kaz • couple • au
7
2026-02-22 • via Nuitee
K
kimsykes • Business • Brisbane, Brisbane Region, Queensland
10
Great Stay
Pros:

This is a great place to stay whilst on a business trip. Comfortable Clean and great location, staff were always friendly and welcoming. Thank you

2026-02-15 • via Tripadvisor
J
Jeffrey • couple • au
9
It was nice
Pros:

Location

Cons:

Nothing

2026-02-14 • via Nuitee