HOTEL TRUEBA

Hotels
7.6 (96 reviews)
AVENIDA ORIENTE 6 485 , Orizaba , mx

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean facilities
Good value for money
Cons:
Noise issues
Pest complaints
Limited charging options for EVs

Categories

Cleanliness
7.31
Some complaints about pests were mentioned, which affects cleanliness.
Service
8.28
Multiple reviews praised the staff's friendliness and attentiveness.
Location
8.32
The location is noted as excellent, close to the bus station and city center.
Room Quality
6.77
Rooms were described as noisy and had issues like defective shower heads.
Amenities
7.3
Limited amenities for charging electric vehicles were mentioned.
Value for Money
7.76
Guests felt the pricing was reasonable for the stay.
Food and Beverage
7.81
Breakfast options received positive feedback, but discrepancy on buffet was noted.
Overall Experience
7.28
Guests expressed overall satisfaction despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 18:39

Property Description

Prime Location and Outstanding Service

Comfortable Rooms with Modern Amenities

Delicious American Breakfast Included

Book now to experience a memorable stay at HOTEL TRUEBA in Orizaba!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children ages 4 and older are allowed.
    Children from 4 years old to 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 96 reviews
Cleanliness: 7.31
Service: 8.28
Location: 8.32
Room Quality: 6.77
Amenities: 7.3
Value for Money: 7.76
Food and Beverage: 7.81
Overall Experience: 7.28
R
RoOny • family_with_children • mx
9
2026-03-27 • via Nuitee
J
jorgeluis63 • family_with_children • mx
10
Excelente servicio
Pros:

Excelente atención desde que entras al hotel

Cons:

No tengo una mala opinión al respecto, si no todo lo contrario

2026-03-27 • via Nuitee
A
Adelita • family_with_children • mx
10
Pros:

La limpieza

Cons:

No hay cafetera en la habitación ni aire acondicionado.

2026-03-25 • via Nuitee
P
Peter Saenz • family_with_children • mx
10
2026-02-28 • via Nuitee
K
Keith • solo_traveller • gb
9
2026-02-25 • via Nuitee
G
Georgina • family_with_children • mx
10
Pros:

Excelente ubicación y habitaciones muy cómodas. El restaurante que está en el hotel ofrece variedad de comidas con buen sazón.

2026-02-25 • via Nuitee
A
Antonio • family_with_children • mx
8
2026-02-24 • via Nuitee
S
Sergio • family_with_children • mx
6
Pros:

La ubicación, caminando se llega a muchos lados

Cons:

No hay ni un garrafon de agua caliente y fria, me la querian vender en 40 el de resta del lobby

2026-02-14 • via Nuitee
M
Mayorga C. • solo_traveller • mx
9
Agradable y placentera
Pros:

Buena sazón y buenas opciones de menú, me agrada el ambiente tranquilo y el café tiene buen sabor. Los precios también aceptables y el servicio del personal muy bien también

Cons:

El baño que me tocó en la habitación 112 tiene una regadera defectuosa.

2025-11-14 • via Nuitee
P
Prado • extended_group • mx
9
Valoración de estancia
Pros:

La ubicación del lugar y el hecho de que incluía el desayuno (buen gesto).

Cons:

Qué solicité una habilitación de dos camas y la habitación asignada solo tenía una. No respetaron la elección hecha vía Booking.

2025-11-10 • via Nuitee
W
William • solo_traveller • us
7
2025-11-02 • via Nuitee
M
M • couple • nl
6
Voor de rust hier niet verblijven .
Pros:

Goede ligging tov busstation en centrum

Cons:

Aan een héél drukke, lawaaierige weg ( ook ‘s nachts ) en er was geen dubbel glas / isolatie.

2025-10-30 • via Nuitee
C
Castillo • extended_group • mx
9
2025-10-30 • via Nuitee
E
EMILIO • family_with_children • us
8
Good value for the money
Pros:

Breakfast included in reservation was really good. Excellent service from Rosaura in the restaurant.

Cons:

I little bit too noisy and rooms do not have AC.

2025-10-28 • via Nuitee
D
de la llave pecero • extended_group • mx
10
Cons:

El servicio de la television

2025-10-06 • via Nuitee
E
Eulalia Gonalez Mora • family_with_children • mx
10
Pros:

Todo muy limpio, céntrico el personal de recepción muy atento, el desayuno incluido. Gracias

2025-10-05 • via Nuitee
E
Eumir • family_with_children • mx
8
Didn't get the buffet nor the chargers or earthed connections for PHEV vehicles
Pros:

Hi, overall my experience at the hotel has been very positive. The staff were consistently friendly and attentive, the facilities were clean and well-maintained, and the location was excellent. It can be a little noisy at night, given its position on one of the city’s main avenues, but this is understandable. I especially appreciated the comfort of the rooms and the warm, welcoming atmosphere throughout my stay.

Everything was wonderful, and I would be happy to recommend this hotel.

Cons:

Hi, I believe this may be a misunderstanding. However, it seems that the hotel is not honoring the advertised buffet breakfast included for guests. Before making my reservation, I carefully checked the reviews on Booking.com, and many guests consistently mentioned enjoying a wonderful buffet breakfast. None of them referred to a limited “American breakfast,” as the hotel is now calling it.

I also verified if there were different rates for breakfast, but all booking options clearly included the same offering: buffet breakfast. If the hotel decides not to respect this, it will inevitably be reflected in my review. Unfortunately, it also highlights Booking.com’s limited ability to intervene in ensuring that hotels honor the benefits they advertise to guests.

In addition, the hotel does not provide plugs or adaptable chargers for hybrid or electric vehicles, nor grounded (earthed) connections that would support the proper charging of such modern vehicles. This is an important aspect that could significantly improve the experience for guests who travel sustainably.

2025-09-29 • via Nuitee
C
carrera coronel • family_with_children • mx
10
Excelente hubicacion
Pros:

La atencion brindada

Cons:

Los ventiladores que estan en la habitación que no funcionan bien

2025-09-19 • via Nuitee
S
Sergio • family
8
Pros:

Todo bien

2025-09-17 • via Nuitee
S
Steffen • couple • de
9
2025-09-15 • via Nuitee