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Indoor Pool and Fitness Center
Complimentary Amenities
Convenient Location
Book your stay now at SureStay Hotel by Best Western Cedar Rapids and enjoy a relaxing getaway with top-notch amenities and a prime location near popular attractions.
Pets not allowed
Service animals are exempt from fees/restrictions
No rollaway/extra beds available
Contactless check-out is available
Professional property host/manager
Pets not allowed
Service animals are exempt from fees/restrictions
No rollaway/extra beds available
Contactless check-out is available
Professional property host/manager
Contactless check-in is available
No cribs (infant beds) available
Service animals are allowed
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Staff was great
It was awesome. I got bigger room, not quite a suite. It was great. The biggest complaint is their tv situation sucked. I don't really know what they had, it wast dish or direct or cable but it sucked hardcore
Front desk wasn’t staffed when I arrived. There was one person ahead of me who stated she’d been waiting for about 10 mins.
I began searching for a staff person and found several housekeeping staff…unfortunately none of them spoke English. I went to the second floor and found more housekeeping staff. One was able to get me to a person who spoke English and he went down to the front desk with me and started getting us checked in.
The halls were very dirty. The room was pretty clean minus the mirrors and fingerprints on wood surfaces.
The bathtub/shower had mold in the caulking around the tub and the shower liner was moldy at the bottom.
They did have a SmartTv and Netflix! The language preference was set to Spanish. We were able to get it changed and having Netflix was a nice surprise.
It was horrible the worst hotel stay I've ever had the stuff when I got there was rude they were short the first room that they gave me hadn't even been cleaned yet I had to go check into another one got into the second room I had three grandbabies with me and I'm 15 years old finally had to have them come and sign into the Wi-Fi part of that might have been my fault but nonetheless I had to demand him from singing the microwave almost caught fire Sparks flame had to have the night stuff coming unplug it and take it out of the room so my grandchildren feel like they were safe they were scared to death then this morning when I went to let the morning stuff no that I was going to be a little late checking out he was rude again didn't apologize about the microwave the room nothing told me 11:00 with it there was no wiggle room I had to yell very rude it was horrible I don't even know what else to say
What appeared to be feces was smeared on the bathroom floor and walls, and on bedroom furniture -pictures available. The rear parking entrance door was not functioning causing me to have to walk around the building at night. The front desk staff admitted that they had disabled the back door swipe due to illegal activity ie prostitution coming from the back parking lot. When I notified the staff of the Dirty room, they apologized. Breakfast food was subpar. A partial refund would be appreciated.
It was okay
Alot of broken things in the hotel room(towel bars×2).
The outside needed a little help but overall we had a great stay
Smelled little but it was clean
Convenient
No too bad
The staff was very friendly and helpful.
Great
Nothing
Good
It's a good
The hotel was dirty, the rooms were dirty, paint peeling, gross smell, like the room had been flooded, poop stain on the comforter, gross smelling refrigerator, crackheads and drugs hanging out in the parking lot. I wouldn't send the released inmate to that hotel
Pool was closed
Nice place with really roomy room. My key card would not work in the side door nearest my room though. The shower curtain is starting to come loose from the wall mounting. The place just needs a little maintenance work.
The hotel was in a good location for our visit to Cedar Rapids. It was close to restaurants and near the freeway. The rooms and staff were not as pleasant. The hotel is in need of updates and pay more attention to cleanliness. Bedding was stained, mold on shower curtain, and clogged drains. The carpet is very old. When asking staff to assist with programming the TV, they were unable to help and had limited English. The check-in/out went smooth.
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