AmericInn by Wyndham Oswego

Breakfast was very nice. Quite a few things to choose from. We really liked the selection and went down every morning to have breakfast. We would recommend it and the Inn to others!!! Great experience!!!!!!

Well located inn near shopping n restaurants. Clean rustic rooms. Hot breakfasts very friendly staff

Great location. Nice and quiet

Good

Location was good. Decor was nice

The facilities were generally good; however, the level of hospitality fell below my expectations.

My room was not cleaned during my stay, despite housekeeping staff cleaning rooms nearby. On one occasion, I ran out of towels and contacted reception, only to be told that I needed to bring my used towels to reception in exchange for clean ones. As a British visitor, I found this unusual and inconsistent with the level of service I expected.

I also felt that some staff members could have been more welcoming. Several employees passed by without acknowledging guests, although one member of staff later greeted me warmly. A greater focus on customer service and hospitality training could help ensure that all guests feel valued and welcome.

I had originally planned to stay for nine nights but decided to leave after only two nights and move to another hotel for the remainder of my trip. One of the things I value most when travelling is a friendly and welcoming atmosphere, and unfortunately, this was missing during much of my stay.

That said, I was pleased that my concerns were eventually addressed where staff bring in some towels after I questioned this and I appreciate the efforts made to resolve the issues . Overall, while the facilities were satisfactory, there is room for improvement in terms of service, communication, and guest experience.

Location was perfect

I did not need to take advantage of the breakfast, but the person at the counter was nice and allowed me to grab a glass of orange juice past the time. The location is excellent, right by everything. The pool was great!

The walls between the rooms are paper thin. I could hear the people in the room next door. They weren't being unusually loud or raising their voices; they were having a normal conversation. I contacted the front desk who told me that they would call the other room and ask them to lower their voices (not actually the problem) but otherwise there was nothing they could do. I said that if it didn't improve, I would request another room. They said they were "almost fully booked" and wouldn't have another room. Really? Almost fully booked? So, they basically said I was stuck with a noisy room. I won't take that risk again and neither should you.

The breakfast was abysmal. No meat, eggs or any other protein. No fruit. Just a bunch of bad carb-loaded choices. I tried to use the waffle iron - broken. Bad outlet and no one could help fix it. The entire breakfast experience "reeked" of stinginess. Cheap, limited and non-nutritious choices. At their price point, they should be embarrassed.

Room was very clean and quiet