Potawatomi Hotel & Casino

We had family from around the country come into town for a pre-wedding event and they absolutely loved the hospitality of staff and the comfy and teetering on swanky accommodations. The accommodations and ease of booking our event were exceptional. Thank you so much to Hotel manager Victoria Abrego and her amazing team for making our family's stay memorable. Hotel itself was a great value and would consider it top 2 or 3 in MKE - location in the MKE valley is second to none. Really appreciated and enjoyed the easy access to casino and local attraction like HD Museum and vast selection of various ethnic and American restaurants. Highly recommended for family and business alike. Cheers

Very uncaring staff. The casino attracts lots of senior citizens. If a minor health issue arises, don't expect helpful assistance.
Also you cannot find assistance if you encounter a drunk antagonizing individual . Another common occurrence is panhandling in the parking lot .
All cup containers were empty by soda machine. 20 min wait to get cups .
Staff is not really people friendly

Staff was nice and helpful. Not located a great part of the city. Otherwise a great experience

Nice hotel. Large casino. Lots of dining options.

Friendly

The room is always clean and all staff are excellent. Great bar options and breakfast in the cafe is very good. We also enjoyed watching the game in the Sportsbook area. View from room was great. Can't beat the valet parking included with our stay.

Wonderful room

Great

Good times

Fabulous clean room, wonderful staff, great food options! Got a room for a girls night and had a blast! The only issue we had was we wish there was a outdoor patio or area or balcony option. Comfy sheets, pillows, beautiful large bathrooms. Fun gaming options.

Not a drinker so I can't answer about the drinks. I did not eat breakfast at the hotel. I can't answer about the breakfast.

State of the Art Beautiful Facilities

Clean roon, nice view, great breakfast

Good

Not up to standards for the money. Paid $500 night. Bed was uncomfortable, nothing special about the room. Upon arrival we got a drink from the casino bar as instructed by hotel staff. Asked the bartender if we could bring the drink to our room and she said yes! On our way up we were stopped by casino staff and told drinks could not leave. We were told we had to slam it or leave it. Very disappointed in the communication that staff members know about their policies!

Was there 6 years ago and it was GREAT. So, back in MKE we booked again. This time: a huge disappointment.
We booked for 4 nights. Room was fine, but already after the first night we noticed that housekeeping hadn’t been in the room while we were out. After the second night we saw the same, so I went to the lobby and asked if housekeeping could stop by. Just to take the trash out and stock up on coffee and toilet paper. They agreed and promised to ask housekeeping to stop by.

After the third night they still hadn’t been around, so I went to the lobby again, where they gave me some more coffee and apologized. While I was there they called housekeeping and asked them to freshen up the room.

After the fourth night – still nothing – so toilet paper was on ration and the trash was overflowing. Potawatomi is a big, busy hotel, but it really seems like the vast majority of the staff just don’t give a damn.

Another really annoying thing is that the shortest way from the hotel to the parking facility is straight through the casino. Six years ago we just walked. Now there is security at both ends with metal detectors. That’s fine and for everyone’s safety, but when you get picked out because you have a car key in your pocket twice a day for the better part of a week, it gets annoying.

It feels like guests are seen more as a threat than as customers. The first lady I talked to at the lobby, when I asked for housekeeping the first time asked for my ID to run the request. Never again

One of the best stays I’ve ever had. Had a room upgrade for free to king suite. The suite and bathtub with city view was pure perfection. Free valet parking. The casino foot was amazing. All around I 100% be returning!

Good hotel for 21 and over. Onsite food limited if you have children. Walking distance to Marquette. Uber readily available if needed. Rooms were nice. Fun if you like to gamble. Great variety of food in casino, free beverage stations.

Clean, great staff great food, free valet