Embassy Suites Charlotte/Ayrsley

Hotels
•
Embassy Suites Hotels
9.2 (836 reviews)
1917 Ayrsley Town Boulevard , Charlotte , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great staff
Clean and comfortable rooms
Cons:
Cleanliness issues
Pool closure

Categories

Cleanliness
8.08
Room was not clean in some instances, with issues reported related to the shower and vanity.
Service
9.99
Staff went above and beyond to accommodate guests, with multiple mentions of excellent service.
Location
9.59
Convenient access to shopping and restaurants, and good reviews on overall location.
Room Quality
9.04
Rooms praised for cleanliness and comfort with spacious accommodations.
Amenities
8.57
Minor issues noted with availability of food and drink; pool was closed but access to alternatives was provided.
Value for Money
9.53
Strong positive sentiment regarding value with convenient amenities and good service.
Food and Beverage
9.08
Overall positive feedback on the breakfast and bar services, although there were minor issues.
Overall Experience
9.75
General satisfaction with most stays noted, with anticipation to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:49

Property Description

Luxurious Suites and Studios

Indulge in comfort with our elegantly furnished suites and studios, complete with modern amenities such as a flat-screen TV, microwave, and small refrigerator. Relax in style with a private bathroom featuring a bath or shower, and make use of the ergonomic chair at the desk.

Convenient Facilities and Services

Take advantage of our business centre, 24-hour front desk, and laundrette for all your needs. Grab snacks anytime at the 24-hour Pavilion Pantry Market and enjoy complimentary beverages in our designated area. Don't miss our Manager’s Reception, offering free beverages and appetizers.

Prime Location and Attractions

Explore nearby attractions like Carowinds Amusement Park and Daniel Stowe Botanical Garden, just a short drive away. With Charlotte Douglas International Airport within easy reach, your journey is hassle-free.

Book now for an unforgettable stay at Embassy Suites Charlotte/Ayrsley.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 836 reviews
Cleanliness: 8.08
Service: 9.99
Location: 9.59
Room Quality: 9.04
Amenities: 8.57
Value for Money: 9.53
Food and Beverage: 9.08
Overall Experience: 9.75
0
07aa0b965f6a70a2d7f534193855b0da • solo_traveller • us
10
2026-04-18 • via Nuitee
1
1d4624216d1d7300dda4d9faac952d27 • extended_group • us
10
2026-04-14 • via Nuitee
3
3ee2e6ea21af70f26e79cc719e82edce • couple • us
10
Wonderful stay
Pros:

Clean great staff bartender was amazing

Cons:

N/a

2026-04-14 • via Nuitee
9
94ab66b4858c7248d1fadcf83ede3ba1 • family_with_children • us
10
2026-04-13 • via Nuitee
C
c6e03f72c80770d7fb97f4a0e9818b47 • family_with_children • us
10
2026-04-13 • via Nuitee
5
5b78f114b43c70452bcda5337f3b153f • family_with_children • us
10
Pros:

The property was spacious clean friendly staff and great complimentary drinks

Cons:

Needs elevators on far side where they book events

2026-04-13 • via Nuitee
J
Jennifer • couple • us
10
Great stay and felt very safe with the location
Pros:

Proximity to airport and amenities

Cons:

Air conditioner in room was very loud and when not on the room got very warm

2026-04-10 • via Nuitee
R
raneisab • Family
2
Do NOT STAY IF DISABLED
Pros:

This was one of the most disappointing and humiliating hotel experiences I’ve ever had.

I traveled with my family from New Orleans to Charlotte for a funeral and paid nearly $400 for one night, expecting basic comfort and accessibility. Instead, I was met with poor service, lack of professionalism, and a complete failure to provide the accessible accommodations I specifically booked.

From a disengaged night auditor watching movies during check-in, to chaotic shared parking that left me— a paraplegic—waiting outside late at night with my elderly mother, the experience started poorly and only got worse.

The accessible room I paid extra for was NOT accessible. It lacked a shower chair and a detachable shower head—both essential for someone in my condition.

When my family asked for assistance, we were initially told nothing could be done. After hours of waiting until 3:30 AM, only a shower chair was provided. Because of this failure, I was forced into a humiliating situation where my daughter had to bathe me.

No guest should ever be put in that position.

The hotel’s response the next day—5,000 points—was insulting and dismissive.

This was not just bad service. This was a failure to meet basic accessibility standards and a complete disregard for guest dignity.

I will never stay at this location again and would strongly warn others with disabilities to avoid it.

2026-04-08 • via Tripadvisor
J
Janet • extended_group • us
7
It was very clean and comfortable
Pros:

The rooms were spacious

Cons:

The parking

2026-04-08 • via Nuitee
M
M • couple • us
10
2026-04-08 • via Nuitee
E
Ebony • extended_group • us
1
2026-04-06 • via Nuitee
A
Ambria • couple • us
10
2026-04-06 • via Nuitee
S
Sharon • extended_group • us
10
It was perfect and I will stay there again.
Pros:

The smell when you walk in and the nice staff!

Cons:

That the air was blowing right on area at the desk you are working at. I had to turn the air off just so I could work. This was not a big deal for me, and some might like the cold air right on them.

2026-04-06 • via Nuitee
S
Shabria • family_with_children • us
10
I will definitely come back to the Embassy suite hotel
Pros:

Everybody was friendly, ,clean hotel.

Cons:

Everything was nice

2026-04-06 • via Nuitee
D
Diane DeSpain • couple • us
9
Clean and upscale
Pros:

We have been hesitant to eat hotel free breakfasts for a few years but this place did it right! The staff from checking in, housekeeping, and the restaurant were all extremely helpful, cheerful, and helpful. They do it right!

2026-04-03 • via Nuitee
S
Stephanie • family_with_children • us
4
2026-04-02 • via Nuitee
P
PAMELA • family_with_children • us
10
2026-03-31 • via Nuitee
M
Markietta • couple • us
8
Overall ok
Pros:

Location, happy hour, restaurant

Cons:

Price for the room wasn’t worth it and having a pet the room was way smaller than what the pictures showed

2026-03-31 • via Nuitee
A
Arik • family_with_children • us
10
2026-03-31 • via Nuitee
G
Geovonni • family_with_children • us
10
2026-03-30 • via Nuitee