Best Western Windsor Pointe Hotel & Suites-Frost Bank Center

Good Waffles.

There were ants in our room,

The elevator sounded like it was going to fall apart, part of the flooring in the elevator was as missing. The bed wasn’t clean. The area around it had a lot of sketchy activity. We checked out after the first night and went to another hotel.

Don't stay here! Key's don't work. Hotel smells bad. It is a terrible neighborhood. Elevator keys had glue dumped on them so they stick. The person ahead of us appeared to be renting the room by the hour. Desk clerk told us to go 15 miles away to find a decent hotel. I had my money returned but trying to get my 19,000 points back has been a nightmare. I am sorry I didn't take photos but my sister and I just wanted to get away from there.

Tv not working
Elevator not working
A/C not working
Curtain with mold
Toilet dirty
Poor breakfast same everyday
Laundry not working
Dirty pool

overall a poor/less than average hotel experience because of the quality/cleanliness of the hotel itself. it looks so beaten up and the elevator buttons hardly work. the odor in the elevator and hallways was rhe worst part. it was a very strong stench and we couldn’t tell if it was mold, mildew, feces, dead animal, etc... luckily the room didn’t smell. despite the room being clean and tidy, the carpet by the AC unit was soaked in water, and the bathroom light didn’t work. the bathroom door handle looked like it was about to fall off as well. we asked staff if they could do anything to fix the light before we left for dinner but it was still out when we got back. hopefully the next people staying in that particular room don’t have to deal with it :( definitely wasn’t worth the amount we paid.

Great place to stay at a reasonable price. Very helpful and friendly staff.

I liked how nice and peaceful it was. It bed was very comfortable. The staff was very friendly.

The room itself was decent. The A/C was leaking and the floor was soaked when we came. There was a lot of shady activity in the area and the pictures online didn’t match the actual environment

Needed a place for the night and this place was good. Good breakfast also.

Stayed here because the price was great. Overall enjoyed my stay and had a good experience here. The breakfast had solid options and a yogurt machine. Loved the waffles. My room had everything I needed and also provided makeup remover for my wife which was cool. Can’t wait to visit next time.

Our reservation had been cancelled when we got there although it was a pay at the property reservation which had been made months in advance. The front desk was friendly and re-establish our reservation after getting the okay with the manager but then fridge in the room we were given was not working, they had no technician to fix it. We were moved to a room on the smoking floor, which smelled terrible! When we asked if we could be switched to our original room, we were told it been sold already so we had to settle for the smoking room. The furniture was covered in dust, so we had to go out and buy stuff to clean off the dust and a plug-in to help with the smell. The things available to eat for breakfast were cereal, apples, coffee/juice, egg with cheese filled patties?, sausage links and a waffle maker. Thank goodness for the waffle maker! One the second morning they added mini muffins and bread for toast. The area was not the best either, lots of homeless people hanging around. Out of all the many times we have visited San Antonio and had hotel stays, this was by far the worst experience. Unfortunately we will not be returning or recommending.

Ok

There was an

We arrived Friday, 06-20-25, the man at front desk said we had booked a smoking room. We stated we didn’t and showed him our reservation details as they appeared on the email confirmation. He then said, “well that’s what you’re getting cause that’s all there is. We are sold out”. Even though we had booked our room weeks in advance. He then retracted and blamed Expedia even though Expedia clearly showed it was a non smoking room with 2 queen sized beds which was the 2nd issue. We got only full beds. We decided to stay after disinfecting the room with some air neutralizer. When we were leaving in the morning my wife got bit by a scorpion that was imbedded in the towel my wife used to shower. When we showed the same guy what my wife had been stung by it he said send me a picture of the bite which happened to be on her inner upper thigh. I told him we couldn’t send a picture due to the place where she got stung. He replied with “then there’s nothing we can do”. Not blaming the hotel chain just the service. Also, the halls throughout the hotel were kept without air conditioning.

My room was not cleaned properly. I was only given one towel and when I asked for more, he told me to look outside and see if I saw the cleaning lady so she could give me more towels. When i asked for complementary toothbrush and toothpaste, he told me there was no more that I could walk next-door and buy some. Horrible

Front desk was great. Room was ok… spacious but found crumbs on sofa bed.

Beware of this hotel!!! This is one of the filthiest and dirtiest Best Western I have seen. Very unprofessional Staff... this Eric, Jeff, and I was told their manager are John and Aman.

We reserved a suite room to this hotel ahead of time due to the location, it is closer to where we are going. Upon reservation, nothing is prompting to the client that the elevator is not working. The client needs to know that the elevator is not working so that we have a better option, most especially we have 2 elderly parents with us. We came to the hotel and was assigned a room in 3rd floor. The room has musty smell. The fridge has molds and water from the fridge is dripping on the carpet. The sofa bed, when we spread it out, it was dirty and has breadcrumbs and drinks spilled on it. Our children have allergies, so we decided to tell the staff on duty, the guy in the front desk (6/7/2025, Saturday afternoon). He said that there is no available room to transfer us that time, there is no housekeeping to clean and no maintenance to change the fridge. He then told us that we can transfer to different hotel, and he will not charge us for anything. We were able to transfer to a different branch of this hotel no problem within 30 minutes and left. The Receptionist keep apologizing when we left. We reported it to BW and was given a ticket number.

Their managers, if they exist per this staff Eric, these 2 managers are gone for 2 months, and they don't know when they are coming back. This Eric told me, EVEN IF THE ROOM IS DIRTY, WITH MOLDS, BREAD CRUMS AND SPILL ON BED AND NOT CLEANED WE WILL BE CHARGED AND THATS NOT REFUNDABLE. Even after we report the problem upon arrival and inspection of the suite and asked it to be cleaned. We asked for another room and told there is no available. HE TOLD US. IF WE CAN FIND ANOTHER HOTEL (which we did) to transfer since he cannot replace or have the suite cleaned "WE WILL NOT BE CHARGED"!!! HE KEEP ON APOLOGIZING WHEN WE LEFT. BUT NOW!!!! This liar is

But now they are telling us now a different story. We asked for cleaner or maintenance on arrival and inspection of the room, but he told us no one is available because it's only him is working. He even told us the Elevator is not working for 2 weeks already??? And this dirty suite with molds, foul musty order and leaking fridge with black molds inside (picture attached) is which they assigned to us was check a week ago?

Aside from the daily charged they took our BW gift card too regardless of where there is clean room or nasty room, this Eric told me "NOW" its non-refundable!!! Been contacting the BW corporate but since this is going nowhere. It's all verbal, giving them everything in writing but was told these staff/managers not replying, only when they call the hotel for an answer??? How could Best western tolerate this behavior. We left the hotel within 30 minutes, same day we arrived and per their recommendation that since there is no available room to transfer, to find another hotel which we did, and yet when I called them 2 days later and asked why my card being charged for the entire 4 nights, they told me we didn't leave? They didn't even know we left, and they said they will figure out what happened because there is no note or anything about what happened to us on that day, and why we left!!! Might as well provide copy of this to Health Department!!! BBB!!! etc... They cannot make up they mind about the charged, first because they thought we are still there and didn't leave, 2nd they said we left the following day and changed the charged, now they are saying its non-refundable upon arrival whether the room is dirty, with molds and bad conditions is the "STANDARD* now. So frustrating and stressful!!!

jay at the front desk was very warm and welcoming . I highly recommend this best western windsor pointe because of its clean and comfortable rooms, top-notch amenities, and attentive staff.

The elevator wasn’t working. And they gave me a room in the third floor. I have a baby. So imagine taking the stairs with the baby and my luggage.
The hotel need to be remodeled it’s very old and dirty.