Best Western Crossroads Inn

Hotels
•
Best Western
7.7 (406 reviews)
2343 US Highway 331 South , DeFuniak Springs , US
+1 850-892-5111

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Great central location and proximity to restaurants
Friendly and helpful front desk staff; standout breakfast attendant
Clean and updated rooms reported by multiple guests
Quiet interior rooms and comfortable stays for many
Good breakfast and strong coffee
Pool available and appreciated by guests
Cons:
Inconsistent cleanliness (reports of bad carpet, urine smell, cobwebs, filthy plugs)
No luggage carts and reported mobility/access inconveniences
No hot tub and lack of former generators
Some rooms have weak shower pressure and missing shower curtains
Occasional uncomfortable beds/pillows
Isolated reports of poor staff attitudes and rushed housekeeping

Categories

Cleanliness
6
Mixed reports: many guests said rooms were clean and updated, but several strong negative comments mention gross carpets, urine smell in bathrooms, cobwebs, and a filthy bedside plug—overall cleanliness is inconsistent.
Service
9
Generally praised: multiple reviews highlight friendly, helpful front desk staff and an outstanding breakfast attendant; isolated reports of poor staff attitude exist but are minority.
Location
9.5
Consistently positive: repeatedly described as a great, central location with many nearby restaurants and easy access; also noted as a safe choice during storms.
Room Quality
7
Mixed: several guests found rooms comfortable, updated and quiet, but there are complaints about uncomfortable beds/pillows, weak shower pressure, missing shower curtains, and sharp-cornered furniture in accessible rooms.
Amenities
6.5
Mixed/limited: breakfast and pool receive favorable mentions, but guests noted lack of luggage carts, no hot tub, no generators (used to have them), and occasional low shower pressure.
Value for Money
7
Mixed perceptions: some guests felt the price was reasonable for location and service, while others said it should cost about $20 less or expected better for the price.
Food and Beverage
8.5
Generally positive: breakfast repeatedly described as good, the breakfast attendant praised, and coffee received specific compliments.
Overall Experience
8.1
Overall mixed-to-positive: many guests found the stay comfortable, quiet, and well-located with friendly staff, though a minority reported serious cleanliness and service failures that lowered their experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Outdoor Pool and Convenient Location
Enjoy a refreshing swim in the outdoor pool at Best Western Crossroads Inn. Located just minutes away from Interstate 10, this entirely non-smoking property offers easy access to nearby attractions like Chautauqua Winery.

Comfortable Rooms with Modern Amenities
Relax in rooms equipped with microwaves, refrigerators, and coffee makers. The dark, wooden furnishings and free WiFi access create a cozy atmosphere for guests to unwind after a day of exploration.

Delicious Breakfast and On-Site Bar
Start your day with a complimentary continental breakfast before heading out to explore the area. In the evening, unwind at the hotel's bar and enjoy a selection of cocktails.

Experience comfort and convenience at Best Western Crossroads Inn. Book your stay now for a memorable Florida getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ECP

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 406 reviews
Cleanliness: 6
Service: 9
Location: 9.5
Room Quality: 7
Amenities: 6.5
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 8.1
E
Evelyn • family_with_children • us
9
Good location.
Pros:

The room was nice, very clean. Location was great!

Cons:

My husband is disabled and he and I are both elderly. When we arrived, I was looking for a luggage cart, and ended up walking through the longest hallway I've ever seen, just to be told that they had no luggage carts! I've never heard of a hotel that didn't have luggage carts.

2026-10-30 • via Nuitee
L
Leslie • family_with_children • us
9
Pros:

The handicap accessible room was nice and convenient for my elderly Mom. The breakfast attendant deserves a raise. Such a nice man. It was comfortable and clean.

Cons:

The handicap accessible room was all the way at the other end of the hotel from the office. I thought that was weird. The cleaning lady tried to get out of cleaning our room because we weren't out of it by 8:30. I wanted it cleaned so then I felt rushed to get out the door. With my elderly mother everything takes longer and I really didn't appreciate that. Also lots of very sharp cornered furniture for a handicap accessible room. The hotel might want to consider furniture with more rounded corner to prevent injuries in the future.

2026-10-22 • via Nuitee
C
Charles • family_with_children • us
6
Pros:

Staff was nice, rooms were clean

Cons:

Beds were uncomfortable, pillows were horrible, expected better for the price.

2026-10-19 • via Nuitee
C
Curtis • couple • us
10
Comfort, Safe, Quite, everyone was professional the the breakfast attendant was polite & Deskclerk.
Pros:

Breakfast was normal not bad. Regular Creamer would be nice as not everyone drinks sweetener in there coffee otherwise adjusted.
I suggest that the property takes all past reviews off as a remodel was done in 2025 and just list current reviews as the property was really nice and clean. But if you go by past reviews it sounds horrible its not !!! All Rooms are interior, and extremely quiet , There are no king size beds we had two double beds and they were extremely comfortable!!! I have no personal gains no no-one here was traveling from Louisiana and this was half way point before going to Cedar Key Florida.

Cons:

The shower could have been stronger pressure I suggest removing the water restriction inside shower heads they don't save money or water they do the opposite they restrict the flow.

2026-10-16 • via Nuitee
L
Lori • family_with_children • us
9
Pros:

Went there for the hurricane, safest building in the area. Been staying there during most storms for years.

Cons:

No generators. It used to have them!

2026-10-15 • via Nuitee
J
Jeff • couple • us
8
It was decent and should be $20 less than they charged.
Pros:

Staff were great. Great location. Liked the pool.

Cons:

The cobwebs in the floor lamp. Pay more attention to details.

2026-10-14 • via Nuitee
W
William • couple • us
10
Great location with many restaurants near!
Pros:

Great location and friendly helpful staff.

Cons:

No hot tub 😞

2026-10-14 • via Nuitee
R
Roberto • couple • us
10
2026-10-12 • via Nuitee
C
Campbell • solo_traveller • us
10
2026-09-15 • via Nuitee
L
Leaterking • solo_traveller • us
7
2026-09-12 • via Nuitee
C
clare • couple • us
1
Save your money!!! Don’t book here!
Pros:

It stunk. Gross carpet. Disgusting bathrooms and rooms. I honestly don’t know how they are even open. Someone from the board of health or whatever needs to come reevaluate this facility.

Cons:

Nothing about it was nice. The staff were no help and had terrible customer service and just horrible attitudes to begin with.

2026-09-08 • via Nuitee
J
Justin • couple • us
10
2026-09-02 • via Nuitee
R
Rhonda • couple • us
8
Pros:

It was centrally located and easy to get in and out of. The beds were comfortable and the room was clean. The staff was friendly

Cons:

There is a stale smell when you first walk into the entryway of the room, however you couldn’t smell it once you were in the room.

2026-08-29 • via Nuitee
V
Veronica • solo_traveller • us
8
9
Pros:

It was a very nice location and the hotel was as well I hope to see you all again soon in the near future.

Cons:

No complaints 😉

2026-08-24 • via Nuitee
J
Justin • solo_traveller • us
10
2026-08-21 • via Nuitee
T
Tateanna • couple • us
10
Very comfortable and convienent no complaints
Pros:

Very nice front desk people

2026-08-13 • via Nuitee
S
Steve • solo_traveller • us
9
Pros:

Clean , comfortable and appeared to updated. Property well maintained.

2026-08-12 • via Nuitee
S
Sherryl • solo_traveller • us
3
Pros:

Location was good and staff was friendly.

Cons:

No shower curtain. Went to use the plug at side of bed it was filthy.

2026-08-08 • via Nuitee
D
Dana • couple • us
7
Pros:

Location was great. Breakfast was good. Coffee was really good (at breakfast)

Cons:

The room smelled. The bathroom smelled like urine.

2026-08-03 • via Nuitee
F
Footprints1111111 • Solo travel
2
Older hotel- mold exposure
Pros:

The service here is good but this hotel is a much older property and there is mold in the rooms and in the air my allergies and sinuses were through the roof which only happens where there is high mold count. When I went to breakfast literally everyone was having sinus issues. Eyes burning sneezing attacks. I would not recommend staying bc of health reasons. I should have paid a bit extra and been in a newer place.

2026-07-28 • via Tripadvisor