Best Western Plaza Inn

Hotels
•
Best Western
8.7 (3041 reviews)
3755 Parkway , Pigeon Forge , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Fax/photocopying
Hot tub/Jacuzzi
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Cleanliness issues
Uncomfortable beds
Breakfast temperature

Categories

Cleanliness
8.34
Various reviews noted cleanliness issues such as hairs in the bed and bathtub.
Service
9.31
Many reviewers praised the friendly and kind staff.
Location
9.35
The location received positive feedback for its convenience and access to attractions.
Room Quality
8.3
Complaints included uncomfortable beds and issues with the bathroom.
Amenities
8.83
The indoor pool was appreciated, although the temperature was questioned.
Value for Money
8.79
Positive comments regarding fair pricing relative to cleanliness and location.
Food and Beverage
7.84
Breakfast was noted to be good but not always at the right temperature.
Overall Experience
8.81
Overall positive experiences despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:58

Property Description

Luxurious Amenities
This Pigeon Forge Best Western Plaza Inn boasts a seasonal outdoor pool, indoor pool, and hot tub for guests to relax and unwind after a day of exploring. The free daily hot breakfast and complimentary WiFi ensure a comfortable stay for all visitors.

Convenient Location
Situated just a stone's throw away from popular attractions like Dollywood, the hotel offers easy access to entertainment options. With the Pigeon Forge Trolley stopping outside and the Great Smoky Mountains National Park a short drive away, guests can explore the area effortlessly.

Comfortable Accommodations
Each room at the Best Western Plaza Inn is equipped with modern amenities such as a cable TV, microwave, and refrigerator. Some rooms even feature cozy fireplaces, mountain views, or sofa beds for added comfort during your stay.

Book your stay at the Best Western Plaza Inn now for a memorable and convenient experience!

Important information:

Please note that this property cannot accommodate parking for busses and trailers.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.7
Based on 3041 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 7.84
Overall Experience: 8.81
T
Ted • family_with_children • us
10
2026-03-28 • via Nuitee
K
Kristen • family_with_children • us
10
2026-03-28 • via Nuitee
N
Nicolas • family_with_children • de
8
2026-03-26 • via Nuitee
D
Daniel • family_with_children • us
8
Only complaint is you basically get two sheets and no actual duvet/ cover
Pros:

Breakfast was great, friendly staff , clean , and nice pools.

Cons:

Basically two sheets and no duvet or bed cover.

2026-03-26 • via Nuitee
B
Brandy • couple • us
10
2026-03-26 • via Nuitee
H
Hycall • solo_traveller • us
4
Disappointing, and would come back if it was cleaner.
Pros:

Super friendly front desk and cleaning people. Pretty good breakfast.

Cons:

The roaches, the hair, just not very clean. The mattress was unexpectedly hard, I had a King Size maybe that had something to do with it.

2026-03-25 • via Nuitee
R
Ron • family_with_children • us
10
2026-03-25 • via Nuitee
J
Jennie • family_with_children • us
8
2026-03-25 • via Nuitee
S
Stephanie • family_with_children • us
10
2026-03-25 • via Nuitee
T
Tyler • couple • us
7
Pros:

Confort

Cons:

Housekeeping was kind of loud. we had a room right next to the cleaning room but besides that it was good

2026-03-25 • via Nuitee
H
Heather • couple • us
10
2026-03-24 • via Nuitee
H
Harley • family_with_children • us
10
2026-03-23 • via Nuitee
T
Trishia • family_with_children • us
10
2026-03-23 • via Nuitee
J
Jarbas • family_with_children • br
8
2026-03-21 • via Nuitee
H
Hazhir • solo_traveller • us
9
2026-03-21 • via Nuitee
D
Debbie • couple • us
9
King room was very spacious and clean!
Pros:

It was all nice!

2026-03-20 • via Nuitee
S
Smith • family_with_children • us
9
Pros:

Everything

Cons:

Bed was too high for short people

2026-03-20 • via Nuitee
D
Dwayne • family_with_children • us
8
Overall fine except the fridge noise.
Pros:

Good value & quality

Cons:

The refrigerator was loud and made it a bit hard to sleep.

2026-03-19 • via Nuitee
K
Kellison • family_with_children • us
8
2026-03-19 • via Nuitee
D
Donna • couple • au
7
2026-03-18 • via Nuitee