Best Western Plaza Inn

Hotels
•
Best Western
8.7 (3465 reviews)
3755 Parkway , Pigeon Forge , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Cleanliness issues
Uncomfortable beds
Breakfast temperature

Categories

Cleanliness
8.34
Various reviews noted cleanliness issues such as hairs in the bed and bathtub.
Service
9.31
Many reviewers praised the friendly and kind staff.
Location
9.35
The location received positive feedback for its convenience and access to attractions.
Room Quality
8.3
Complaints included uncomfortable beds and issues with the bathroom.
Amenities
8.83
The indoor pool was appreciated, although the temperature was questioned.
Value for Money
8.79
Positive comments regarding fair pricing relative to cleanliness and location.
Food and Beverage
7.84
Breakfast was noted to be good but not always at the right temperature.
Overall Experience
8.81
Overall positive experiences despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:58

Property Description

Luxurious Amenities
This Pigeon Forge Best Western Plaza Inn boasts a seasonal outdoor pool, indoor pool, and hot tub for guests to relax and unwind after a day of exploring. The free daily hot breakfast and complimentary WiFi ensure a comfortable stay for all visitors.

Convenient Location
Situated just a stone's throw away from popular attractions like Dollywood, the hotel offers easy access to entertainment options. With the Pigeon Forge Trolley stopping outside and the Great Smoky Mountains National Park a short drive away, guests can explore the area effortlessly.

Comfortable Accommodations
Each room at the Best Western Plaza Inn is equipped with modern amenities such as a cable TV, microwave, and refrigerator. Some rooms even feature cozy fireplaces, mountain views, or sofa beds for added comfort during your stay.

Book your stay at the Best Western Plaza Inn now for a memorable and convenient experience!

Important information:

Please note that this property cannot accommodate parking for busses and trailers.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.7
Based on 3465 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 7.84
Overall Experience: 8.81
B
Bennett • family_with_children • us
8
The room was simple, but clean and comfortable.
Pros:

Great water pressure, plenty of towels, quiet location, they allowed me to check in early, the parking lot felt safe and clean, the beds were comfortable, nice little private patio.

Cons:

The rooms are very simple, My DoorDash couldn’t find the room at the back of the hotel so I had to go to the lobby for pick up…neither of these things were really a big deal to me though.

2026-10-17 • via Nuitee
C
Candice • family_with_children • bd
10
Pros:

Close to attractions and friendly staff. Good breakfast. Everything you need!

Cons:

Nothing

2026-10-16 • via Nuitee
J
Jamie • couple • us
8
We will give it another try, hoping.
Pros:

Great location

Cons:

The floor in our room needed to be mopped! Not just a towel attached to a broom wiped across the floor. I had to clean the bottoms of my feet each night before bed.

2026-10-14 • via Nuitee
V
Viviana • family_with_children • us
10
This place is so clean!!!! The people are so nice. We have stayed in resorts and this place was way better than any reso
Pros:

Very friendly. Super super clean!

2026-10-14 • via Nuitee
T
TORI • family_with_children • us
10
Our stay was PERFECT!
Pros:

Everything. It was clean and staff was great.

Cons:

N/a

2026-10-13 • via Nuitee
F
Florina • family_with_children • us
10
Pros:

Great service

2026-10-13 • via Nuitee
T
TORI • family_with_children • us
10
Our stay was GREAT!
Pros:

It was perfect.

Cons:

N/a

2026-10-13 • via Nuitee
J
Josh • solo_traveller • us
10
Pros:

Everything was convenient

Cons:

I didn't dislike anything

2026-10-12 • via Nuitee
N
Nicole • family_with_children • us
8
Cons:

I did not like that the walls were not very sound proof. We could hear everything our neighbors were doing.

2026-10-11 • via Nuitee
A
Aymen • solo_traveller • us
7
Pros:

The location of the hotel was very close to everything we wanted to go to the outdoor pool was nice so was, the indoor pool, the breakfast options were nice. This is a nice hotel to stay in if your not staying in peigen forge for a long time. The room was nice and clean.

Cons:

The bathroom was a little small, we are a family of 4 and the bathroom wasn't as big as we hoped but the beds were nice and the tv had many options for all likings.

2026-10-11 • via Nuitee
G
Gary • solo_traveller • us
10
2026-10-11 • via Nuitee
L
Leanne • family_with_children • us
8
Other than breakfast services were good
Pros:

We have been coming to this hotel for the past 20yrs.

Cons:

No bacon, no yogurt packages, very little selection with dry cereal.

2026-10-11 • via Nuitee
L
Lindley • family_with_children • us
1
2026-10-10 • via Nuitee
M
Melvin • extended_group • us
8
Breakfast was good, beds were ok, staff very accommodating
Pros:

Convenient

2026-10-10 • via Nuitee
D
Dana • couple • us
10
2026-10-09 • via Nuitee
D
Dixon • solo_traveller • us
9
2026-10-08 • via Nuitee
S
Shannon • couple • us
10
2026-10-08 • via Nuitee
S
Sarah • family_with_children • us
10
We had a great stay
Pros:

I felt it was very clean

Cons:

The bottom floor of our building was a little outdated

2026-10-08 • via Nuitee
S
Steven • couple • us
9
Clean & comfortable
Pros:

We had a large room with a jetted tub, fireplace & a balcony. It was really nice & clean. The breakfast was always stocked and had a nice variety.

Cons:

The breakfast area is not big enough for the amount of guests. The hotel has a lot of rooms and one breakfast area. There were long lines. The workers did a great job keeping everything in stock though!

2026-10-08 • via Nuitee
D
Dillon Cole • family_with_children • us
9
2026-10-08 • via Nuitee