Best Western Plaza Inn

Hotels
•
Best Western
8.7 (3041 reviews)
3755 Parkway , Pigeon Forge , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Fax/photocopying
Hot tub/Jacuzzi
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Cleanliness issues
Uncomfortable beds
Breakfast temperature

Categories

Cleanliness
8.34
Various reviews noted cleanliness issues such as hairs in the bed and bathtub.
Service
9.31
Many reviewers praised the friendly and kind staff.
Location
9.35
The location received positive feedback for its convenience and access to attractions.
Room Quality
8.3
Complaints included uncomfortable beds and issues with the bathroom.
Amenities
8.83
The indoor pool was appreciated, although the temperature was questioned.
Value for Money
8.79
Positive comments regarding fair pricing relative to cleanliness and location.
Food and Beverage
7.84
Breakfast was noted to be good but not always at the right temperature.
Overall Experience
8.81
Overall positive experiences despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:58

Property Description

Luxurious Amenities
This Pigeon Forge Best Western Plaza Inn boasts a seasonal outdoor pool, indoor pool, and hot tub for guests to relax and unwind after a day of exploring. The free daily hot breakfast and complimentary WiFi ensure a comfortable stay for all visitors.

Convenient Location
Situated just a stone's throw away from popular attractions like Dollywood, the hotel offers easy access to entertainment options. With the Pigeon Forge Trolley stopping outside and the Great Smoky Mountains National Park a short drive away, guests can explore the area effortlessly.

Comfortable Accommodations
Each room at the Best Western Plaza Inn is equipped with modern amenities such as a cable TV, microwave, and refrigerator. Some rooms even feature cozy fireplaces, mountain views, or sofa beds for added comfort during your stay.

Book your stay at the Best Western Plaza Inn now for a memorable and convenient experience!

Important information:

Please note that this property cannot accommodate parking for busses and trailers.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.7
Based on 3041 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 7.84
Overall Experience: 8.81
A
Amanda • solo_traveller • us
10
2026-04-18 • via Nuitee
J
Janice • couple • us
7
2026-04-18 • via Nuitee
J
Julianna • family_with_children • us
9
2026-04-18 • via Nuitee
E
Elizabeth • couple • us
9
2026-04-16 • via Nuitee
A
AquaFina7 • family_with_children • us
8
Over a great stay, it was nothing fancy and it was kid friendly.
Pros:

I really enjoy the 3 different pools. I also enjoy they gave a heads up about the busiest times for breakfast which helped us navigate which time to go. The beds were so comfy and the pillows. All the staff I've encountered were friendly.

Cons:

I did not like that kids were allowed in the hot tub. Its bad enough dealing with the splashing but then they invaded our "grown up time" which I did not like.

2026-04-16 • via Nuitee
A
Angela • couple • us
5
It was ok.
Cons:

The floors in my room was terribly dirty. You couldn’t even walk around with no shoes on. They should mop when they clean and clearly they do not…

2026-04-16 • via Nuitee
F
Francisco • couple • pr
10
Pros:

Nice and clean

2026-04-14 • via Nuitee
V
victoria • family_with_children • us
8
Overall we had a great stay, and will be back!
Pros:

We love the location! Walkable distance to a lot of different activities. Breakfast is great as well!

Cons:

This trip the only issue we had was with the indoor pool. We love this hotel for the indoor heated pool but it was not working while we were there. Hot tub & heated pool were freezing.

2026-04-13 • via Nuitee
V
Vicki • solo_traveller • us
8
I asked when I checked in to be put with the rest of the group but she was dead insisting I could not. I was isolated in
Pros:

It was nice, clean

Cons:

Parking

2026-04-13 • via Nuitee
K
Kathy • family_with_children • us
9
2026-04-13 • via Nuitee
C
cassie • family_with_children • us
10
2026-04-13 • via Nuitee
R
ROBERT • family_with_children • us
9
overall a great place to to stay
Pros:

room, breakfast, location, elevator.

Cons:

pools were cold, hot tub not hot

2026-04-11 • via Nuitee
C
cameron 76 • family_with_children • us
10
Great stay and property was excellent as always
Pros:

Breakfast was great as usual just wish they hadn't done away with the bacon but totally understandable as the cost of Bacon is expensive.

Cons:

Indoor hot tub could had been a little bit hotter than it was

2026-04-11 • via Nuitee
G
Gary • couple • us
1
Will never stay there again!!!
Pros:

Nothing

Cons:

Everything. Not a safe environment. Room has electrical issues. Loud neighbors. No cooperation from staff. Staff acted like we we were ignorant on the electrical issues. Maintenance got screwed like we didn’t know how to work a remote when that was not the issue. There was no power to the TV, microwave one refrigerator. Flames shooting out from plug off cord was slightly moved. Cords kept falling out because plug was too big.

2026-04-11 • via Nuitee
A
Autumn • family_with_children • us
9
My 5 and 6 year old loved the pool area. We will definelty be back.
Pros:

Very clean rooms, friendly staff.

2026-04-09 • via Nuitee
K
Kee • extended_group • us
10
2026-04-09 • via Nuitee
B
Bradley • solo_traveller • us
9
2026-04-08 • via Nuitee
S
Selina • family_with_children • us
10
2026-04-08 • via Nuitee
A
Andrea • couple • us
10
Pros:

We always stay here..great location

2026-04-07 • via Nuitee
C
Candy • family_with_children • us
8
2026-04-07 • via Nuitee