Best Western Plaza Inn

Hotels
•
Best Western
8.7 (3313 reviews)
3755 Parkway , Pigeon Forge , us

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Cleanliness issues
Uncomfortable beds
Breakfast temperature

Categories

Cleanliness
8.34
Various reviews noted cleanliness issues such as hairs in the bed and bathtub.
Service
9.31
Many reviewers praised the friendly and kind staff.
Location
9.35
The location received positive feedback for its convenience and access to attractions.
Room Quality
8.3
Complaints included uncomfortable beds and issues with the bathroom.
Amenities
8.83
The indoor pool was appreciated, although the temperature was questioned.
Value for Money
8.79
Positive comments regarding fair pricing relative to cleanliness and location.
Food and Beverage
7.84
Breakfast was noted to be good but not always at the right temperature.
Overall Experience
8.81
Overall positive experiences despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:58

Property Description

Luxurious Amenities
This Pigeon Forge Best Western Plaza Inn boasts a seasonal outdoor pool, indoor pool, and hot tub for guests to relax and unwind after a day of exploring. The free daily hot breakfast and complimentary WiFi ensure a comfortable stay for all visitors.

Convenient Location
Situated just a stone's throw away from popular attractions like Dollywood, the hotel offers easy access to entertainment options. With the Pigeon Forge Trolley stopping outside and the Great Smoky Mountains National Park a short drive away, guests can explore the area effortlessly.

Comfortable Accommodations
Each room at the Best Western Plaza Inn is equipped with modern amenities such as a cable TV, microwave, and refrigerator. Some rooms even feature cozy fireplaces, mountain views, or sofa beds for added comfort during your stay.

Book your stay at the Best Western Plaza Inn now for a memorable and convenient experience!

Important information:

Please note that this property cannot accommodate parking for busses and trailers.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.7
Based on 3313 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 7.84
Overall Experience: 8.81
C
Cynthia • solo_traveller • us
10
Pros:

Location was great and it was clean.

Cons:

My only complaint was the breakfast staff was rude.

2026-06-27 • via Nuitee
F
fun • solo_traveller • us
10
Great place
Pros:

Great staff, clean, comfortable. Always stay here and will return.

Cons:

Pool water was a little chilly.

2026-06-26 • via Nuitee
D
Donna • couple • us
9
2026-06-25 • via Nuitee
S
Steven & Linda • solo_traveller • us
8
Pros:

Great location, comfortable and clean bed, really like the sink is outside the bathroom, 2 luggage racks, very nice staff

Cons:

Door opens to the outside, and the gap around the door frame should be more airtight. However, I did not feel unsafe, just concerned about air leaks and small uninvited critters.

2026-06-24 • via Nuitee
R
Randy • solo_traveller • us
9
Very helpful and friendly staff, clean environment.
Pros:

Location and clean.

Cons:

No handles in bathroom, in tube or shower.

2026-06-24 • via Nuitee
R
Randy • solo_traveller • us
9
Clean rooms, friendly and help full staff.
Pros:

Clean and good location.

Cons:

No handles in bathroom for tub, shower or toilet areas.

2026-06-24 • via Nuitee
C
Counts • couple • us
10
2026-06-23 • via Nuitee
T
Tammy • extended_group • us
9
2026-06-23 • via Nuitee
C
Chris • family_with_children • us
3
It was too loud next to pool, and hot room ruined the stay.
Pros:

Location was good.

Cons:

Room was hot and the wall were paper thin in the rooms with indoor pool access. Neighbors and pool were loud and kept us up all night.

2026-06-22 • via Nuitee
S
Sankaran • couple • us
10
It’s awesome and safe
Pros:

It’s clean and exceptional service

2026-06-22 • via Nuitee
T
TONI • family_with_children • us
9
2026-06-22 • via Nuitee
T
Tina • couple • us
10
Had a wonderful time
Pros:

Pools and location

Cons:

Breakfast variety

2026-06-22 • via Nuitee
R
Robert • couple • gb
8
Adequate for the price paid
Pros:

Nice area to be in. Swimming pool was good.

Cons:

Breakfast wasn’t great but it’s free

2026-06-21 • via Nuitee
B
Brenda • couple • us
10
We always enjoy our stay.
Pros:

Clean,location. Value and staff very friendly and helpful. Breakfast was nice. This has been our choice for many years.

Cons:

No complaints

2026-06-21 • via Nuitee
K
kloe • extended_group • us
6
2026-06-20 • via Nuitee
A
Alesandra • family_with_children • us
10
Pros:

It’s practical. Having more than One Pool was great! Beds were comfy.

2026-06-19 • via Nuitee
P
Peggy • couple • us
8
2026-06-19 • via Nuitee
S
Sarah • family_with_children • us
10
2026-06-19 • via Nuitee
C
Connector05026319315 • Business
2
Definitely not recommended
Pros:

Avoid this property at all costs.

2026-06-18 • via Tripadvisor
C
Cynthia • couple • us
8
2026-06-18 • via Nuitee