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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Heating
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Family rooms
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Fax/photocopying
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Hot tub/Jacuzzi
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Private parking
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Accessible parking
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Vending machine - drinks
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Vending machine - snacks
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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First aid kit available
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
Review Highlights
Categories
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Property Description
Luxurious Amenities
This Pigeon Forge Best Western Plaza Inn boasts a seasonal outdoor pool, indoor pool, and hot tub for guests to relax and unwind after a day of exploring. The free daily hot breakfast and complimentary WiFi ensure a comfortable stay for all visitors.
Convenient Location
Situated just a stone's throw away from popular attractions like Dollywood, the hotel offers easy access to entertainment options. With the Pigeon Forge Trolley stopping outside and the Great Smoky Mountains National Park a short drive away, guests can explore the area effortlessly.
Comfortable Accommodations
Each room at the Best Western Plaza Inn is equipped with modern amenities such as a cable TV, microwave, and refrigerator. Some rooms even feature cozy fireplaces, mountain views, or sofa beds for added comfort during your stay.
Book your stay at the Best Western Plaza Inn now for a memorable and convenient experience!
Please note that this property cannot accommodate parking for busses and trailers.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.
Location
Property Accessibility
- Hill Located: No
- Ramp: No
- Entrance Type:
- Entrance Door Width: 82
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Lifts Accessible: No
- Hill Located: No
- Ramp: No
- Entrance Type:
- Entrance Door Width: 82
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Lifts Accessible: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Room Knock Sign: Yes
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Bathroom Doors Indicator: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Bathtub: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: Yes
- Cabin Under Sink: No
- Shower Chair:
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: Yes
- Lift In Pool: Yes
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: Yes
- Public Toilets Emergency Cord: No
- Public Toilets Grabbing Handles: No
- Public Toilets Visual Indicators: No
- Crouches Cane Impaired: No
- Elderly Impaired: No
- Electric Wheelchair: No
- Hearing Impaired: No
- Manual Wheelchair: No
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: No
- Crouches Cane Impaired Score: 0
- Elderly Impaired Score: 0
- Electric Wheelchair Score: 0
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 0
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 0
Guest Reviews
Pool was nice. The beds were comfortable. Clean room.
The lights in the halls were too dim it looked like the 70s. Maybe better lighting and the light just inside the room was the same. Makes you feel like you’re in another time zone. The wash clothes were way too big. The waste basket bags were too small unless you had an extra one in the basket. Every thing else was nice. For the waffles you had to go get some butter from the fridge instead of it being on the waffle maker table plus the butter was way too cold and wouldn’t melt on my waffle. It would be a great idea to have room temp. butter on the waffle maker table.
We had an awesome time. The room was good, the bed was comfortable, and the breakfast was good. I also enjoyed that it was so close to Dollywood and that parking was free.
We couldn't really get to either pool because they were always packed (nothing you all can do about that), but it was still something I didn't enjoy about the stay. And the staff wasn't overly friendly. Oh, and the traffic outside of the hotel made it hard to get in and out of the parking lot (again, nothing you can do about that). Outside of that, we had a great time. Dollywood was a blast.
The staff was very friendly and knowledgeable about the area and what the best thing to do is. They told us about the Ripley's Illusions place. It was so much fun. They told us about a place called Skyland Ranch where the grandkids could do a hayride and feed the animals. There are 3 pools, and all were very nice. Very open and relaxing. The beds were very soft and comfortable. The hotel was able to have our room next door to the family we were meeting with no extra charge; they upgraded our room. We had the best stay I had experienced in a very long time. Very much worth the price.
There was nothing that I didn't like.
Was able to check in early and swim after check out was very clean and nice
Breakfast just wasn't the best with the powdered eggs and had no bacon and sausage was spicy
Location and price were great
Rooms were not super clean. The room smelled liked pee.
How nice it was
Hated the pool closed
Nothing
Everything. It was dirty. It stunk and as soon as we walked in, we killed three bugs. The facility was nothing like the pictures. The pictures were definitely AI generated. Our room didn’t even have a TV.
Location was great!
Pretty clean overall. Our bathroom floor had not been cleaned. Urine drops spotted on the floor around the toilet. All of the staff was great and very helpful and respectful and friendly. We loved the sitting outside on the balcony and listening to the river, the view was pretty distorted because of the greenery was so thick. The bed was pretty comfortable.
The lighting was very dim in the hallways and in the room. It was annoying and I did not like that ALOT. There was not a sofa or any soft chairs to relax in our room.
The pool was open till midnight as there was 2 outside pools and 1 inside pool. The breakfast was very good. Vending and ice machines on every floor!!
Close to attractions in Pigeon Forge. Really nice pool areas (one indoor one outdoor). Staff friendly.
I had to wait in line to check in, only one person at desk despite it being late afternoon. Rooms are old motel style, the bathroom is tiny with the sink being outside in the room itself. The thing that bothered me the most was the level of humidity in the room. The AC worked well but nothing dried in the room when hung up and my books/papers curled
Breakfast was delicious and comprehensive: biscuits, eggs, sausages, oatmeal, cereal, coffee, juice, waffles. Just get there early!!!
Elevator broke down on our second day, and we had to walk 4 flights of stairs. :(
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