Best Western Plaza Inn

Hotels
•
Best Western
8.7 (3041 reviews)
3755 Parkway , Pigeon Forge , us

listing image 1
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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Fax/photocopying
Hot tub/Jacuzzi
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Cleanliness issues
Uncomfortable beds
Breakfast temperature

Categories

Cleanliness
8.34
Various reviews noted cleanliness issues such as hairs in the bed and bathtub.
Service
9.31
Many reviewers praised the friendly and kind staff.
Location
9.35
The location received positive feedback for its convenience and access to attractions.
Room Quality
8.3
Complaints included uncomfortable beds and issues with the bathroom.
Amenities
8.83
The indoor pool was appreciated, although the temperature was questioned.
Value for Money
8.79
Positive comments regarding fair pricing relative to cleanliness and location.
Food and Beverage
7.84
Breakfast was noted to be good but not always at the right temperature.
Overall Experience
8.81
Overall positive experiences despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:58

Property Description

Luxurious Amenities
This Pigeon Forge Best Western Plaza Inn boasts a seasonal outdoor pool, indoor pool, and hot tub for guests to relax and unwind after a day of exploring. The free daily hot breakfast and complimentary WiFi ensure a comfortable stay for all visitors.

Convenient Location
Situated just a stone's throw away from popular attractions like Dollywood, the hotel offers easy access to entertainment options. With the Pigeon Forge Trolley stopping outside and the Great Smoky Mountains National Park a short drive away, guests can explore the area effortlessly.

Comfortable Accommodations
Each room at the Best Western Plaza Inn is equipped with modern amenities such as a cable TV, microwave, and refrigerator. Some rooms even feature cozy fireplaces, mountain views, or sofa beds for added comfort during your stay.

Book your stay at the Best Western Plaza Inn now for a memorable and convenient experience!

Important information:

Please note that this property cannot accommodate parking for busses and trailers.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.7
Based on 3041 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 7.84
Overall Experience: 8.81
D
Dodds • family_with_children • us
8
Pros:

Everything

Cons:

N/a

2026-03-06 • via Nuitee
M
Michael • family_with_children • us
5
2026-03-06 • via Nuitee
A
Anita • solo_traveller • us
10
Pros:

Overall everything was a pleasant experience

2026-03-05 • via Nuitee
S
Stephanie • family_with_children • us
6
not as expected but ok
Pros:

the location was great, staff was friendly and helpful

Cons:

there were ants in the bathroom, the beds/pillows were not comfortable, didn't like the hot tub set up as it got cold from the pool water

2026-03-05 • via Nuitee
H
Heather • family_with_children • us
9
2026-03-05 • via Nuitee
P
Pasquale • family_with_children • it
9
2026-03-03 • via Nuitee
V
Virginia • family_with_children • us
10
Very nice place to stay.in a great location! Stayed here many tumes
Pros:

Everything

Cons:

Seemed like people that were not staying at the pool may have been accessing it until late. Many cars parked there without passes until pool closed. A lot of pool noise

2026-03-02 • via Nuitee
J
Jason • solo_traveller • ca
7
Pleasant enough but some minor improvements to the room could go a long way
Pros:

Location, breakfast bar, daily cleaning

Cons:

The bed pillows are small and more suited for a sofa, the water in the bathroom sink only goes warm and the temp cannot be changed, the heating unit made the room very humid at only 69 degrees, the pool is open quite late and kids are running and yelling back and forth until around 11, lastly the photos are rather misleading; the rooms are dated and are accessed from outside, “motel “style

2026-03-02 • via Nuitee
T
Tara • family_with_children • us
8
2026-03-02 • via Nuitee
V
Virginia • family_with_children • us
7
Good Value and Clean Facility
Pros:

We enjoyed the indoor pool and that the facility was clean.

Cons:

The mattresses need to be replaced, our toilet seat was broke and pinched your leg, and out door was bent which made our room super noisy.

2026-03-02 • via Nuitee
M
Megan • family_with_children • us
10
2026-03-02 • via Nuitee
T
Tamara • couple • us
8
2026-03-02 • via Nuitee
A
Abigail • family_with_children • us
9
Pros:

the breakfast had plenty of options, the staff were all very friendly and helpful! The rooms were comfortable.

Cons:

they could have more options as far as the vending machines.

2026-03-02 • via Nuitee
J
Jorge • family_with_children • us
10
2026-03-01 • via Nuitee
G
Gina • solo_traveller • us
10
2026-03-01 • via Nuitee
A
Andrea • family_with_children • us
8
2026-03-01 • via Nuitee
E
Elizabeth • couple • us
10
Pros:

Everyone was so friendly the whole facility is clean and family friendly. We really enjoyed our stay! Will be back again.

2026-03-01 • via Nuitee
D
Daphine • couple • us
8
Pros:

clean

Cons:

breakfast could have been more

2026-02-26 • via Nuitee
H
Haliee • family_with_children • us
10
Pros:

Everything

Cons:

Nothing at all .

2026-02-26 • via Nuitee
S
sara • couple • us
10
2026-02-24 • via Nuitee