Best Western Executive Inn- Mount Gilead

Hotels
•
Best Western
8 (219 reviews)
3991 County Road 172 , Pulaskiville , us

listing image 1
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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Fax/photocopying
Hot tub/Jacuzzi
Solarium
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean public areas
Cons:
Moldy smell in room
Inconsistent room quality
High charges for extra services

Categories

Cleanliness
6.75
Multiple reviews noted cleanliness issues, particularly with moldy smells and room conditions.
Service
9.25
Staff was consistently mentioned as friendly and helpful, despite some service issues.
Location
9.25
Convenient location near the highway, positively noted by several guests.
Room Quality
7.25
Mixed feedback on room comfort and maintenance, highlighted especially by A/C issues.
Amenities
7.75
While breakfast was reported as decent, some amenities like the pool were not available.
Value for Money
7.75
Some guests felt the pricing was too high for the quality received, particularly with additional charges.
Food and Beverage
7.75
Breakfast options were fairly decent but had room for improvement in quality.
Overall Experience
8.25
Overall, guests had a mixed experience with some notable positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:43

Property Description

Convenient Location and Amenities
Situated just off Interstate 71, the Best Western Executive Inn-Mount Gilead offers easy access and comfort. Guests can enjoy a daily continental breakfast and unwind in the outdoor swimming pool. For added relaxation, select rooms even come with a spa bath, microwave, and refrigerator.

Entertainment and Services
The hotel features a games room with billiards, perfect for some indoor fun. Laundry facilities are available for convenience, and a business centre is on hand for any work needs. Whether for leisure or business, guests can benefit from copy and fax services.

Nearby Attractions
Conveniently located, the hotel is a short distance from Mount Gilead State Park, the Mid-Ohio Sports Car Course, and Pine Lakes Golf Club. With a range of activities nearby, there's something for everyone to enjoy during their stay.

Ready to experience comfort and convenience? Book your stay at the Best Western Executive Inn-Mount Gilead now.

Important information:

Please note breakfast service is suspended and the pool is closed until further notice. Breakfast is available as a grab-and-go bag option and coffee and juice are available in the breakfast area.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for US$25 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8
Based on 219 reviews
Cleanliness: 6.75
Service: 9.25
Location: 9.25
Room Quality: 7.25
Amenities: 7.75
Value for Money: 7.75
Food and Beverage: 7.75
Overall Experience: 8.25
C
Cynthia • couple • us
10
2026-05-12 • via Nuitee
L
Logan • couple • us
1
Terrible Customer Service
Cons:

I booked this property through Booking.com and experienced significant issues both before arrival and on the night of my rescheduled stay.

Initially, I contacted the hotel directly to request a date change due to a severe winter storm and illness, as traveling would not have been safe. I spoke with a manager, who stated there was nothing the hotel could do because the reservation was booked through Booking.com. During the call, the manager repeatedly advised that guests should not book through third-party sites, stating that the hotel “makes peanuts” when reservations are not booked directly. I had difficulty responding or explaining my situation, as the manager spoke at length without allowing much opportunity for dialogue. She also stated that if I arrived while sick, I would be turned away from the property, despite the fact that my call was specifically intended to prevent that situation and handle things responsibly in advance.

After Booking.com later contacted the hotel on my behalf, I was informed that the manager told them I had been extremely rude and had hung up on her. This was not accurate. I did not hang up, nor was I rude, and this mischaracterization was concerning.

While Booking.com eventually succeeded in moving the reservation to a later date, the issues continued during the rescheduled stay. When I arrived at the hotel on Saturday night, the front desk confirmed they had the email confirmation of my reservation but stated it was not in their system. The front desk contacted the manager, who was out of the country, and I was again told there was nothing the hotel could do and that I would need to contact Booking.com.

I then contacted Booking.com, who stated they needed to speak directly with the hotel. For over an hour, I sat in the lobby while the front desk, the manager, and Booking.com spoke back and forth by phone. Ultimately, I was told the only option was to cancel my reservation and repurchase it. The manager stated I could rebook at the

2026-03-13 • via Nuitee
T
Thialia • couple • us
5
2026-01-19 • via Nuitee
K
Karen • extended_group • us
1
Read the fine print! We did not stay because I over reacted to the unprofessional manager and was ba
Pros:

Nothing

Cons:

Everything

2026-01-19 • via Nuitee
T
Trena • family_with_children • us
7
2026-01-04 • via Nuitee
J
Jennyfer • solo_traveller • ca
10
2025-10-26 • via Nuitee
J
John • family_with_children • us
10
Nice property. Would stay again.
Pros:

Location, condition of hotel, clean, nice

Cons:

Just a bit too expensive

2025-10-07 • via Nuitee
S
Shayna • family_with_children • us
6
Pros:

Staff was friendly - room was clean and ac was on upon arrival. Breakfast was decent.

Cons:

The bed wasn't very comfortable, and the shower curtain did nothing to keep the water in the shower. The bathroom fan blew the curtain, so all the water went onto the floor, creating a mess, and the water pressure was so hard it actually hurt to stand under it for any longer than a few seconds.
We were on the first floor, and the room above was very loud - not that the people were loud, but we could hear every footstep and the door opening and closing throughout our stay.

2025-10-04 • via Nuitee
Z
Z3772SJroberta • Couples • us
2
Unauthorized Charges
Pros:

Plain and Simple, do not stay here. They charged our card extra fees for checking in a little early without informing us they were going to do so. If that was the case, I would have gone and got a cup of coffee and come back but they never said a word and charge showed on our credit card. It was also never mentioned when we made the reservation Three messages in and no return call from the manager and nobody else in the place will help you. So far, we have been the manager was in a meeting, shopping and not in at the time we were told call.
Probably the worst customer service ever. Again, do not stay here unless you want extra charges put on your card.

2025-09-30 • via Tripadvisor
K
Kim
10
Pros:

Decent breakfast, great coffee, Staff friendly and helpful.

2025-09-28 • via Nuitee
C
Cheryl
8
Pros:

It was a decent place to stay.

2025-09-19 • via Nuitee
J
Jill • partner
10
Pros:

Easy to get to.

2025-09-16 • via Nuitee
K
Kimberly • family
6
Pros:

The young woman checking us in was friendly and efficient, then an older man came in and was rude and wanted to charge us $25 for early check in, even though our room was not ready. Why would I pay $25 more to check in 15 minutes early to a room I did not have access too? The hot water in the room was warm at best and the air conditioner was loud and on its last leg.

2025-09-15 • via Nuitee
J
James • solo_traveller • us
9
great location. staff was great. The room was clean except for floor could have been vacuumed better
Pros:

they had breakfast sandwiches that were saugage egg and cheese on a crossant, that were premade and the crossant was soggy. Not very good. I took the meat and eggs out and ate that.

Cons:

Breakfast

2025-09-09 • via Nuitee
A
Alexander • solo_traveller • us
10
Enjoyable stay and very quiet and restful.
Pros:

Breakfast was good and well attended to by staff.

Cons:

Pool wasn't open. Temperature was in the 90's and the pool was closed.

2025-08-19 • via Nuitee
C
Christina
10
Well done!
Pros:

Simple no frills hotel. Comfortable bedding, very safe and clean. Could use a little updating but nothing major. The shower was exceptional. And the staff was very friendly.

2025-08-17 • via Nuitee
M
Megan • family_with_children
10
Pros:

Pool was not available.

2025-08-17 • via Nuitee
K
Kristina • couple • us
10
Pros:

Combined for Inkcarceration Festival, especially for the price and distance.

2025-08-16 • via Nuitee
R
Rachael Bergman • family_with_children • us
10
2025-08-16 • via Nuitee
T
Tayler • couple • us
5
The stay was fine but the a/c unit needs servicing due to strong mildew smell
Pros:

The lobby area was clean and modern

Cons:

The room was terribly musty. I had to turn off the a/c unit because the air it was blowing smelled so strong.

2025-08-10 • via Nuitee