Best Western Crossroads Inn

Hotels
•
Best Western
6.9 (329 reviews)
1905 Harder Court , Schererville , US
+1 219-865-3400

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, professional staff
Good/awesome location
Comfortable beds (for some rooms)
Pool/jacuzzi available (when functioning)
Quiet / secluded rooms available
Some guests reported property was clean
Cons:
Serious cleanliness issues: mold, hair, filth reported
Pool closed or dirty / amenities unreliable
Musty or damp room smells
A/C problems in some rooms and slow resolution
Unresponsive booking/property communication
Bland or limited breakfast; small breakfast area

Categories

Cleanliness
3.5
Multiple guests reported serious cleanliness issues: mold in showers, hair and toenail clippings on the floor, filthy hallways and rooms. Several reviewers explicitly called the hotel 'filthy' or 'disgusting.'
Service
9.5
Staff repeatedly described as friendly, professional and helpful in many reviews. A few complaints about unresponsiveness on booking and slow handling of an A/C issue exist, but overall service sentiment is strongly positive.
Location
9
Location praised multiple times (described as 'awesome'); guests appreciated the setting and convenience when mentioned.
Room Quality
6
Mixed reports: several guests noted comfortable beds, while others reported A/C failures, damp or musty rooms, and small/uncomfortable pillows. Overall room quality is inconsistent.
Amenities
5
Amenities are inconsistent: some rooms had jacuzzi tubs and a pool is listed, but many guests reported the pool closed, dirty or non-functioning. Breakfast area is small and limited.
Value for Money
8
At least one guest called it 'excellent value for 1 or 2 nights,' and several reviews indicate acceptable value despite issues, especially for short stays.
Food and Beverage
6.7
Breakfast opinions are mixed: several guests found breakfast bland and limited (few yogurts, desired items missing), while others said breakfast was good. Overall F&B is mediocre.
Overall Experience
7.5
Overall sentiment is mixed: strong positives for staff, location and some room comforts balanced against severe cleanliness problems and unreliable amenities. The overall experience varies significantly by guest.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Outdoor Pool and 24-Hour Fitness Center:
Enjoy a refreshing dip in our outdoor pool or keep up with your fitness routine at our 24-hour fitness center.

In-Room Amenities:
Relax in our contemporary rooms equipped with a microwave, mini-fridge, and coffee maker. Stay entertained with a 32-inch flat-screen cable TV with HBO and stay productive with free Wi-Fi and a spacious work area.

Complimentary Breakfast and 24-Hour Beverage Station:
Start your day right with our continental breakfast featuring delicious waffles. Need a pick-me-up? Help yourself to tea or hot chocolate available 24/7 in the lobby.

Book your stay at Best Western Crossroads Inn for a perfect blend of comfort and convenience.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.9
Based on 329 reviews
Cleanliness: 3.5
Service: 9.5
Location: 9
Room Quality: 6
Amenities: 5
Value for Money: 8
Food and Beverage: 6.7
Overall Experience: 7.5
K
Kenny • extended_group • us
8
2026-11-02 • via Nuitee
P
Patricia • couple • us
7
Nice staff,accompdations were fine
Pros:

Didn’t try

2026-10-28 • via Nuitee
K
Kristin • solo_traveller • us
1
Cons:

The property is not responsive on booking.

2026-08-19 • via Nuitee
M
Marisa • couple • us
9
Comfy beds, nice staff, great facilities and location is awesome.
Pros:

The location, having a pool, jacuzzi tub rooms and the beds are very comfortable.

Cons:

Our room had a a/c unit issue. I will say the whole hotel did not it was just our room. We did not complain because the area we stayed at had just suffered severe storm damage. We were just thankful to have a place to stay that had power. We will stay here again when traveling up that way.

2026-08-17 • via Nuitee
S
Shaw • family_with_children • us
4
Pros:

would not go back

2026-08-17 • via Nuitee
E
Eckard • solo_traveller • us
5
Pros:

The staff was great

Cons:

The smell in the bedroom was terrible, like paint and cleaning products combined

2026-08-04 • via Nuitee
J
Jovante • couple • us
6
Pros:

Breakfast was good

Cons:

Shower could have been better

2026-08-03 • via Nuitee
B
Banks • family_with_children • us
8
Excellent value for 1 or 2 night's stay.
Pros:

Staff was not only professional but friendly as well.

Cons:

The breakfast was so bland. Adding bacon and boiled eggs would be nice. Only a few available yogurts

2026-08-03 • via Nuitee
R
Rachel • solo_traveller • us
8
2026-08-02 • via Nuitee
J
Jennifer • family_with_children • us
1
HORRID DIRTY HORRIBLE NASTY DO NOT STAY HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Pros:

NOTHING!!!

Cons:

RUN! DO NOT BOOK THIS HOTEL! THIS HOTEL IS HORRIBLE! PICTURES DO NOT MATCH WHAT HOTEL LOOKS LIKE! POOL IS NOT FUNCTIONING! NOW ON BOOKING.COM IT SAYS IT'S NOT WORKING BUT DIDN'T WHEN I BOOKED IT. UNTIL I COMPLAINED AND WANTED A PARTIAL REFUND THEN THEY PUT ON BOOKING THAT IT DOESN'T WORK. CHECK ALL OTHER WEBSITES STILL SAYS IT WORKS. THERE WAS HAIR ON THE FLOOR IN BATHROOM, A TOENAIL CLIPPING ON FLOOR OF SHOWER. THIS PLACE IS TOTALLY DISGUSTING!!! A/C QUIT WORKING IN OUR ROOM AND THEY WANTED ME TO SIT IN THE LOBBY FOR 2 HOURS WHILE THE CLEANER WAS FINISHED ON THE ROOMS THEY WERE CLEANING INSTEAD OF PULLING A CLEANER OFF TO CLEAN US A ROOM. IT WAS NEARLY 90 DEGREES OUTSIDE. I HAD NO CHOICE BUT TO STAY BECAUSE A REFUND WAS NOT IMMEDIATELY PUT ON MY CARD. BREAKFAST LOOKED HORRIBLE. WE NEVER ATE THERE. IF THE ROOMS WERE THIS DIRTY I CANNOT IMAGINE WHAT THEIR KITCHEN LOOKED LIKE! I AM ATTACHING PICTURES TOO! THE PITCURES THEY HAVE ON THE SITES DO NOT REPRESENT WHAT THE HOTEL LOOKS LIKE AT ALL! WE WERE TOLD WHEN WE GOT THERE THE POOL WAS UNDER MAINTENANCE. THE POOL HASN'T EVEN BEEN OPENED FROM THE LOOKS OF IT.

2026-07-21 • via Nuitee
D
diane • couple • us
5
2026-07-20 • via Nuitee
J
Joshua • couple • us
3
2026-07-10 • via Nuitee
D
Dorius • family_with_children • us
8
Short and sweet
Pros:

Clean

Cons:

Small breakfast area.

2026-07-05 • via Nuitee
C
Clech • solo_traveller • fr
5
2026-06-30 • via Nuitee
B
Blaine • couple • us
1
Filthy! The most disgusting hotel I’ve ever stayed in.
Pros:

Nothing

Cons:

Mold in the shower. Hair dryer fell out of the wall in pieces. Outlet box actually came out it the wall when pulling out my phone charger. Filthy hallway. Floor so dirty when walking from the shower to the bed my feet turned black. Pool closed with green algae seeping through the cover. Do not stay here for health and safety reasons.

2026-06-29 • via Nuitee
B
Ballz • solo_traveller • us
7
Pros:

Property was very clean.

Cons:

Pool was very dirty and not even open the whole time I was at A

2026-06-20 • via Nuitee
V
Vincent • family_with_children • us
8
2026-06-19 • via Nuitee
J
John • solo_traveller • us
3
Pros:

Nothing..it really was not good in any way

Cons:

Room was not clean
Facility poor

2026-06-15 • via Nuitee
K
Kimberly • couple • us
4
It was ok, got me through the night.
Pros:

It was quiet

Cons:

Bed was not comfy, it really wasn't clean, pillows small uncomfortable. Hotel smelled musty

2026-06-15 • via Nuitee
M
Mainstream Logistics • solo_traveller • us
10
2026-06-06 • via Nuitee