Best Western Brookfield

Hotels
•
Best Western
9.1 (68 reviews)
28622 Highway 11 , Brookfield , US
+1 660-258-4900

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Business center
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Review Highlights

Pros:
Clean rooms and public areas
Friendly, helpful staff (Tara and housekeeping singled out)
Comfortable beds
Good breakfast (sausage and gravy praised)
Pool available
Convenient, accessible location
Rooms smelled fresh
Cons:
Noise from guests above and dogs in adjacent rooms
Pillows too soft and lumpy
Breakfast/dining area too small
Insufficient parking and lack of handicapped parking
Occasional minor room cleanliness issue (under couch)
TV remote usability issues

Categories

Cleanliness
9.4
Multiple guests repeatedly note rooms and public areas as very clean and smelling fresh; one mention of dirt under a couch and a few minor issues with pillows.
Service
9.6
Staff repeatedly described as friendly and helpful (named staff: Tara, praised housekeeper); one complaint that staff did not resolve barking in an adjacent room.
Location
9.2
Described as a good/accessible location (good for bus connections, close to highway but generally quiet); one note about limited parking affecting convenience.
Room Quality
8.6
Beds and general room cleanliness praised and comfortable, but recurring issues with soft/lumpy pillows, occasional noise from upstairs/dog, and a tricky TV remote noted.
Amenities
8.8
Pool and standard hotel offerings positively mentioned; breakfast area noted as too small and parking/handicapped parking is insufficient.
Value for Money
9.1
Guests indicate a generally positive, recommendable stay and willingness to return, implying good value for the experience offered.
Food and Beverage
9.4
Breakfast repeatedly praised (sausage and gravy singled out as especially good), though one review called the breakfast simple and another noted a small dining room.
Overall Experience
8.7
Overall positive guest sentiment with many recommendations and return intent, tempered by noise issues (other guests/dog), parking limits, and a few room-level concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Welcome to Best Western Brookfield, where your furry friends are welcome too!

Comfortable Accommodation: Our pet-friendly rooms are perfect for you and your four-legged companions. Relax and enjoy your stay with the convenience of a featured TV in every room.

Convenient Services: Need assistance or have a request? Our 24-hour front desk staff are always available to ensure your stay is seamless and enjoyable.

Book your stay at Best Western Brookfield now and experience a welcoming atmosphere for both you and your pets.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Fri, Aug 14, 2026 until Sat, Sep 5, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCI

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9.1
Based on 68 reviews
Cleanliness: 9.4
Service: 9.6
Location: 9.2
Room Quality: 8.6
Amenities: 8.8
Value for Money: 9.1
Food and Beverage: 9.4
Overall Experience: 8.7
E
Emily • couple • us
4
Cons:

There was hair on the bathroom sink when we arrived and we saw multiple bugs in the room

2026-11-04 • via Nuitee
C
ChopandCarmen • couple • us
8
2026-11-02 • via Nuitee
K
Kendall • couple • us
10
Pros:

Convince cleanliness quiet for being so close to a main Highway

2026-10-17 • via Nuitee
Y
Yoselyn Cesaroni • solo_traveller • us
10
2026-10-09 • via Nuitee
H
Henry • couple • us
5
Served its purpose to catch a bus tour the next morning
Pros:

Staff was very friendke, especially Tara

Cons:

The dog barking in the next room all night, and staff not getting it resolved. The pillows are way too soft and lumpy. Breakfast room Too small.

2026-10-07 • via Nuitee
J
JOSEPH • couple • us
10
Very clean and welcoming staff
Pros:

Clean

2026-09-17 • via Nuitee
D
Daniel • couple • us
10
2026-09-15 • via Nuitee
D
Donald • solo_traveller • us
8
2026-09-11 • via Nuitee
P
Paul • solo_traveller • us
8
2026-09-06 • via Nuitee
K
Karen • solo_traveller • us
7
The bed was very comfortable and the room was clean everywhere.
Pros:

It was the usual hotel offerings. Sausage was especially good as was the gravy. Some places try to thin it to make it serve more, but that only makes it less tasty.

Cons:

Overall it was a clean, comfortable stay. My issue with the TV remote took some doing to master so that was a minor issue. Being on the ground floor is a good place to be until you get someone in the room upstairs that stomps just as you are falling asleep! After several minutes they finally quieted down. The next morning I was awakened by a dog whining. I assume its owner went to breakfast.

2026-09-05 • via Nuitee
K
Karen • couple • us
9
2026-09-03 • via Nuitee
S
Susan • solo_traveller • us
9
2026-09-02 • via Nuitee
T
Thompson • solo_traveller • us
10
Pros:

The employees. The pool.

Cons:

Being on the first floor we had loud guests above us and heard them walking all night and early the next morning.

2026-08-28 • via Nuitee
C
Charles • couple • us
9
Clean and comfortable.
Pros:

Friendly staff, clean customer service area and dining area.

2026-08-05 • via Nuitee
T
Thompson • solo_traveller • us
10
Pros:

The housekeeper was amazing. She was super nice.
I also liked the fact that everything smelled clean!

Cons:

Underneath the couch was dirty.

2026-08-03 • via Nuitee
M
MICHAEL • couple • us
9
2026-07-25 • via Nuitee
C
Charles • solo_traveller • us
8
2026-07-21 • via Nuitee
M
Monte • couple • us
10
2026-07-10 • via Nuitee
M
Marana1975 • solo_traveller • de
9
Pros:

Gute Lage. Gut erreichbar. Sehr freundliche Mitarbeiter.

Cons:

Das Frühstück ist sehr einfach gehalten.

2026-06-30 • via Nuitee
T
Teresa • solo_traveller • us
10
2026-06-28 • via Nuitee