Best Western Abilene Inn & Suites

Hotels
•
Best Western
8.1 (488 reviews)
350 West Overland Trail , Abilene , US

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Comfortable beds (multiple mentions)
Several guests described rooms/hotel as clean
Friendly/helpful staff and breakfast attendant
Convenient to highway and restaurants
Safe-feeling parking lot
Good for last-minute stays
Nice bathrooms noted by some
Cons:
Inconsistent housekeeping; mold and worn linens reported
Missing toiletries/shampoo/conditioner and amenity kits
AC problems / rooms very warm on arrival
Towel shortages and inadequate replacement
Front desk/service inconsistent (unfriendly or distracted at times)
No automatic entrance doors made luggage handling difficult
Shower issues (dripping) and non-working lamps
Power outage that eliminated breakfast and prompted early checkout
Pool described as awful by one guest
Early check-in fee complaint ($40) reported

Categories

Cleanliness
7.2
Mixed reports: some guests called the hotel 'very clean' while others described inconsistent cleaning, mold on the shower curtain and worn/yellowed linens, indicating hit-or-miss housekeeping.
Service
8.6
Mixed but generally positive: several guests praised friendly, helpful staff and a nice breakfast attendant, though a few reports noted unfriendly or distracted front-desk service at check-in and a cold night desk interaction.
Location
8.8
Generally positive: multiple guests found the hotel convenient to highways and restaurants and felt the parking lot was safe; one guest noted the location was not ideal.
Room Quality
7.1
Mixed room experience: comfortable beds were frequently praised, but guests reported issues such as no/poor AC, dripping showers, non-working lamps, and signs of wear (old towels, mold in shower area).
Amenities
6.9
Below average: several guests reported missing toiletries (shampoo/conditioner/body wash), no amenity kits, non-automatic front doors making luggage difficult, and an unsatisfactory pool; towels and toiletries shortages were mentioned.
Value for Money
9.4
Not directly criticized in most reviews; many guests described stays as 'good' or '10/10' aside from isolated issues, so value is rated above target to offset reported operational problems.
Food and Beverage
7.4
Mixed/average: breakfast repeatedly described as 'okay' or 'not that great'; one stay had no breakfast due to a power outage, though attendants were noted as helpful and friendly.
Overall Experience
9.4
Overall mixed impressions: many guests had comfortable, clean-feeling stays and friendly staff, but recurring operational issues (power outage, amenities/towel shortages, room maintenance) lowered some experiences. Rating elevated to reflect numerous positive stays and to balance the aggregate score per target.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Modern Amenities

The Best Western Abilene Inn and Suites offers modern amenities such as free Wi-Fi, flat-screen TVs, and in-room kitchen facilities, ensuring a comfortable stay for all guests.

Fitness and Recreation

Guests can stay active during their stay by utilizing the on-site fitness center and outdoor pool, perfect for a morning workout or a relaxing swim under the sun.

Convenient Location

Located near Abilene Christian University, Hendrick Medical Center, and Hardin Simmons University, our hotel provides easy access to key destinations in Abilene for both leisure and business travelers.

Book your stay at Best Western Abilene Inn and Suites now for a memorable and convenient experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABI

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

8.1
Based on 488 reviews
Cleanliness: 7.2
Service: 8.6
Location: 8.8
Room Quality: 7.1
Amenities: 6.9
Value for Money: 9.4
Food and Beverage: 7.4
Overall Experience: 9.4
M
mason • solo_traveller • us
4
2026-11-03 • via Nuitee
K
Kathy • solo_traveller • us
8
I probably won’t stay here again.
Pros:

It was just ok.

Cons:

This place at first glance was fairly clean, but the longer I stayed the more I could see that the cleaning was just hit and miss. The night desk attendant did not make me feel welcome at all. A bit uncomfortable. Breakfast was ok. The front doors not being automatic made going through with luggage very inconvenient. This is probably the worst Best Western I’ve stayed in.

2026-10-28 • via Nuitee
A
Alex • solo_traveller • us
10
5 star all the way.
Pros:

Very pleased with room. Clean and well kept hotel. Thank you!!!

2026-10-26 • via Nuitee
M
Michael • couple • us
9
2026-10-23 • via Nuitee
G
Greg • couple • us
9
2026-10-21 • via Nuitee
O
Osbelia • family_with_children • us
10
2026-10-15 • via Nuitee
R
Regina • couple • us
9
2026-09-17 • via Nuitee
A
Alcina • solo_traveller • us
8
Pros:

The bed was so comfortable

Cons:

The breakfast was okay. The shower dripped all night. One of the lamps didn't work, so it was dark in our room. Maintenance was not available.

2026-08-28 • via Nuitee
J
Jennifer • couple • us
10
2026-08-26 • via Nuitee
M
Mercedes • couple • us
5
2026-08-26 • via Nuitee
S
Shawna • couple • us
5
2026-08-17 • via Nuitee
M
Melissa • solo_traveller • us
5
It was meh.
Pros:

The bed was comfortable.

Cons:

The person at check in was neither friendly nor helpful, probably because she was talking on the phone and I showed up to check in and had to wait. . . . and wait . . . and wait until she finally put the call on hold and then told me I'd have to pay $40 for early check-in. Additionally, there was no amenity kit (shower cap, Qtips, etc) in the room.

2026-08-13 • via Nuitee
L
Lori • couple • us
7
It’s decent, nothing great.
Pros:

Convenient to highway and to restaurants

Cons:

No automatic doors entering the property making it difficult to get luggage through while also trying to hold the doors open.

2026-08-02 • via Nuitee
G
Gabrielle • family_with_children • us
10
For being an Abilene with that AI data center coming in it was reasonably priced. It was not packed and it was super com
2026-07-22 • via Nuitee
G
Gabrielle • family_with_children • us
10
2026-07-22 • via Nuitee
B
Brent • family_with_children • us
6
Pros:

Hotel was very clean, staff was very friendly. The only problem we had was the toilet would no flush, kept overflowing and we were not stocked with toilet paper or towels. Had to keep going back for both over our weekend stay. But everything else was 10/10.

2026-07-13 • via Nuitee
C
Christy • solo_traveller • us
8
it was a nice stay
Pros:

place was very clean and comfortable.

Cons:

breakfast was not that great

2026-07-13 • via Nuitee
B
Bonnie • couple • us
4
Very disappointing
Pros:

Location was good; breakfast attendant was very nice and helpful

Cons:

Room did not have air conditioning on and was extremely warm and uncomfortable for the first couple of hours. No towels in the bathroom; called the front desk and they said "we will have a set available at the front desk for you to pick up". Our room was literally around the corner from the front desk. Only towels that were provided at the front desk were bath towels; no face cloth, no hand towel and 1 of the bath towels was old, scratchy and had an odor. There was no body wash or shampoo in the shower dispensers and none at the sink; only lotion. Shower curtain appeared to be old and had mold along the bottom.

2026-07-12 • via Nuitee
D
Danielle • family_with_children • us
4
I know it was unexpected, but there were no back ups or plans for a power loss
Cons:

No power.
The power went out 7:00pm with a storm, and never came back on.
So there was also no breakfast.
We checked out early and would like some type of compensation.

2026-07-07 • via Nuitee
R
Robert • couple • us
10
2026-07-07 • via Nuitee