Best Western Executive Inn

Hotels
•
Best Western
7.9 (112 reviews)
5201 East End Blvd South , Marshall , US
+1 903-935-0707

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Laundry
See all facilities

Review Highlights

Pros:
Friendly/helpful staff and check-in
Excellent/convenient location
Comfortable/clean rooms (reported by several guests)
Good price/value
Breakfast described as very good
Cons:
Reports of stolen money/unwillingness to listen (serious service failure)
Front desk erratic behavior reported
Beds: hard, scratchy, discolored
Room stench/poor cleanliness reported by some guests
Highway noise affecting sleep for at least one guest
Facilities in need of updating

Categories

Cleanliness
6.5
Mixed reports: some guests describe rooms as clean and comfortable, while others reported a strong stench and discolored beds; overall cleanliness is below average based on these conflicting comments.
Service
9.2
Mostly strong positive comments about reception and helpful staff/checkout agents, though a few severe negative reports (unwillingness to listen, alleged theft, and an erratic front desk) lower consistency; overall service sentiment leans positive.
Location
8.8
Generally praised for excellent and convenient location in multiple reviews, with one complaint about highway noise impacting sleep.
Room Quality
6
Multiple complaints about bed quality (hard, scratchy, discolored) and one report of a lingering room odor; room comfort is notably below average.
Amenities
7.5
Breakfast was called very good by at least one guest and facilities were described as acceptable but in need of updating; amenities are adequate but could be improved.
Value for Money
8
Several guests noted good price and willingness to return; value is generally perceived positively despite some serious negative incidents reported by one guest.
Food and Beverage
8.5
Breakfast was specifically praised as 'very good' in a review; otherwise limited mentions, so F&B is rated positively based on available feedback.
Overall Experience
8.7
Overall impressions vary from 'awful' to 'pleasant' and 'would stay again'; balancing multiple positive staff/location comments against a few severe negatives yields a generally positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Luxurious Accommodations

Best Western Executive Inn in Marshall, Texas offers a luxurious stay with air-conditioned rooms featuring modern amenities like a flat-screen TV and free WiFi. Relax in comfort with a private bathroom and convenient desk space provided in each room.

Convenient Location

Located just 31 km from the stunning Caddo Lake State Park, our 3-star hotel is the perfect base for exploring the natural beauty of the region. With the East Texas Regional Airport a short 44 km away, traveling to and from Best Western Executive Inn is a breeze.

Exceptional Service

Our dedicated staff is committed to ensuring your stay is memorable. From offering local insights to round-the-clock assistance at the reception, we strive to make your experience at Best Western Executive Inn truly exceptional.

Book your stay now at Best Western Executive Inn for a delightful blend of comfort, convenience, and outstanding service.

Important information:

Please note: dogs are the only kind of pets allowed at this hotel. Please contact the hotel for details on fees and restrictions.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GGG

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 112 reviews
Cleanliness: 6.5
Service: 9.2
Location: 8.8
Room Quality: 6
Amenities: 7.5
Value for Money: 8
Food and Beverage: 8.5
Overall Experience: 8.7
V
Vicente • family_with_children • us
8
2026-10-24 • via Nuitee
L
Lonnie • couple • us
10
2026-10-17 • via Nuitee
C
Carole • couple • us
1
Shitty establishment
Pros:

Nothing

Cons:

Unwillingness to listen to me as a customer. They stole money from me. I will never book there again not will I promote this hotel. I have a tv series and plan on discussing the issues.

2026-10-12 • via Nuitee
T
Theodore • couple • us
8
Great location in Marshal, TX.
Pros:

Great location and excellent check in staff.

2026-10-08 • via Nuitee
P
Paul • couple • us
7
Mattress wasn’t that good
2026-10-08 • via Nuitee
A
Anita • solo_traveller • us
9
Pros:

Very nice guy that check me in and I left something in my room so I came back to get it and the man had it v waiting for me

Cons:

I liked eve

2026-09-07 • via Nuitee
I
ISMAEL • couple • mx
10
Excelente trato y ubicación del hotel.
Pros:

El trato de la recepción muy amable, y todas las indicaciones de las instalaciones del hotel

Cons:

todo bien

2026-07-24 • via Nuitee
S
Steven • couple • us
8
It was good, not bad.
Pros:

Convenient

Cons:

Beds were not great, scratchy and discolored white color.

2026-07-08 • via Nuitee
H
Helen • solo_traveller • us
1
Awful
Pros:

Nothing

Cons:

Front desk seemed to be on something, very spastic. Beds were hard as a rock. Room had a stench comparable to a dirty locker room.

2026-06-27 • via Nuitee
J
Jslime • couple • us
10
2026-06-19 • via Nuitee
B
Billy • couple • us
7
It was a pleasant stay.
Pros:

The location was excellent and the breakfast was very good. The staff was friendly and very helpful.

Cons:

The facility could use a little updating but it was acceptable for the price.

2026-06-17 • via Nuitee
S
Samantha • solo_traveller • us
10
2026-05-31 • via Nuitee
B
Bonnie • couple • us
8
2026-05-19 • via Nuitee
K
Kevin • solo_traveller • us
5
Couldn’t sleep
Pros:

Price, staff

Cons:

Highway too close and noisy

2026-05-11 • via Nuitee
R
Ruth • couple • us
10
Pros:

Your hotel was convenient, clean and comfortable. The staff was helpful and very friendly. I would stay here over and over. Thank You for the wonderful experience.

2026-05-06 • via Nuitee
A
Alexis • couple • us
5
Pros:

The cleanness, fresh linen, & firm bed.

Cons:

The tv was going in and out, the volume would go off. I had to cut the tv off the back on. The bathtub needs to be recalled.

2026-05-02 • via Nuitee
J
Jasmine • couple • us
10
My stay was comfortable
Pros:

Jessica took us in with a positive attitude I loved the hospitality.

Cons:

I loved everything

2026-04-22 • via Nuitee
P
Pam • couple • us
8
2026-04-17 • via Nuitee
B
Brittany • family_with_children • us
10
Pros:

I like that it is close to the interstate. I like that it is close to restaurants. I like that it is close to gas stations.

Cons:

The toilet i had in my room was a little dirty on the outside.

2026-03-27 • via Nuitee
S
Standford • couple • us
8
Pleasant
Pros:

Interstate accessible

2026-03-24 • via Nuitee