Ginger Kochi MG Road

Carpet was dirty and smelly

Outstanding

Staff needs to be more fluent in English and washrooms needs more updated. Otherwise we had good time during our stay. Very convenient location to shop around and buffet was really nice.

Comfortable and happy stay

I stayed with my family overall it’s suitable for family stay

The staff is unprofessional.
The accessories in toilet are to be repaired. The furniture in lobby is also not suits with the star rating of the property.

Helpful staff

Ginger is an average hotel for a night. Its staff was asking for our passports including our baby! There were no towels in room nor tea kettle working even after getting a replacement. No restuarants nearby though not too far from center square mall.

Nil.

The reception staff is very confused and they don’t know what they are doing. I reached the hotel at about 2.30 pm they asked me to wait 15 minutes, finally after one thirty minutes gave me one room in sixth floor but the sad thing is they have already given to some other guest.Then again they shifted to fifth floor. Funny thing is at 9pm someone knocked the door and he was allotted the room for him. This is what your staff mental condition.
Not only for me on 17 date so may others guests also suffered like me.
Thank very much for your hospitality

The fan blades and the air condition vent were full of dust.

The stay was comfortable. Good location. Helpful staff. Quick check in.

The stay was amazing. We recommend others to stay in this hotel.The food quality was awesome.
The staff was very polite and friendly.

It's was an ok stay , you can enjoy the facilities like swimming pool if you can wake up early... Breakfast is very good and delicious...spend good amount of time for breakfast..rooms are conjusted , espey the bathroom.. if you are going with family, then ask for spacious rooms. Hotel is hygenic and clean. I had a business trip so conjusted room didn't matter as long as I felt value for money..

We chose this hotel for its location and amenities (gym, indoor pool, etc). I was surprised to find mosquitoes in my room every night, even after I killed them each day. We were on the 7th floor, so they must be breeding in the building. The bites gave us a terrible sleep.
The gym was simple but had terrible ventilation - no fresh air, and an A/C unit that wasn't on (no buttons to turn it on or remote available; I probably should have called down to reception). The indoor pool had items floating in it, such as pieces from surrounding plants. Overall it did not look maintained. No towels for use afterwards, you had to use the ones in your room, and with only 2 provided, it wasn't easy to shower and use the pool with 2 people.
The breakfast buffet was better than I expected, with a variety of items available.
The service was decent from the front desk.

Everything was good

Comfortable

The staff wasn't cooperative at all and were contradicting each other

The room was clean and comfortable. However, the wifi was bad and unreliable. For the price I paid, I wouldn't recommend the hotel since there are better hotels which provide more services for that price.

I wanted to like my stay but it was hard. I don't speak the local language, only English and Hindi so it's difficult to get to about. I tried several times to ask hotel front desk and staff about getting a taxi to a specific destination and they told me to get an "uber" and "ola" app on my phone instead. Second time I asked a different front desk person and they said I will have to go outside and hail one. Its because of this type of staff attitude that I cannot recommend this hotel at all. Watch out for the manager who has a tendency to interrupt and talk over you.

They allowed me to use their phones to make call to taxis once I found some numbers on my own on their internet.

The rooms were decent. Breakfast idli was good.

Though things seemed off. They charge you extra for bottled water in the buffet breakfast, Bathroom was almost clean but there was serious rust all over the mirrors, Windows are nice and big but you can't open window drapes since there are locals living across the street in a Highriser building.
Internet was a godsend for my situation but it was extremely slow, it's not possible to stream videos or video chat on laptop.

Overall this hotel is OK if you want just a place to sleep. But if you are looking for something posh and upscale, avoid Dunes because of hotel condition and service.