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Facilities
Property facilities
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Parking
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Non-smoking rooms
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Restaurant
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Family rooms
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Lift / Elevator
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Fax/photocopying
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Facilities for disabled guests
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Wheelchair accessible
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Kid meals
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Lower bathroom sink
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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CCTV outside property
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24-hour security
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Delivered food - securely covered
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Garage
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Riverside Elegance and Convenience
Nestled along the picturesque River Ouse, The Queens Hotel offers a perfect blend of elegance and convenience.
Prime Location
Enjoy easy access to York's attractions such as York Minster and the National Rail Museum, all within walking distance from the hotel.
Comfort and Dining
Relax in spacious rooms with classical decor and modern amenities. Indulge in delicious meals at The Royal Brasserie, offering a variety of dishes in a cozy setting.
Book your stay at The Queens Hotel for a memorable experience in the heart of York.
If you have opted to pay at property The Queens Hotel will ask for payment on arrival either by debit or credit card. Our apartments are pre pay only. The Queens Hotel does not accept any groups of 6 people or more. Group Policy: Bookings with 3 rooms or more (up to 6 people total) will be required to pay a 50% non refundable deposit within 24 hours of booking. Guests staying at Victoria Cloisters will be required to leave a £100 security deposit. Please note that some rooms boast views of the river. These rooms are subject to availability and at a surcharge.
The Royal Brasserie serves dinner daily between 17:00 and 20:30. The restaurant is open daily for breakfast from 07:30 until 10.00 Monday to Friday, and 10:30 at weekends. Booking a table for breakfast and dinner on arrival is essential.
Parking is pre-bookable only (height restrictions apply)and carries a nightly supplement. When the hotel car park is full or closed due to flooding, you can use a nearby public parking facility. Alternative National Car Parks parking is located 200 yards from the property and costs GBP 27 per 24 hours.
Please specify the total number of guests and the children's age when booking family rooms. You can note this in the Special Requests box. Please note the room can accommodate a maximum of 2 adults and 2 children. Please note during January and February evening service may be reduced. Group Policy: Bookings with 3 rooms or more will be required to pay a 50% non refundable deposit within 24 hours of booking.
Situated on the banks of the River Ouse, The Queens Hotel is ideally located for the many shops, restaurants and bars that the centre of York has to offer. The Queens Hotel is within easy walking distance of York Train Station, York Minster and the National Rail Museum.
Rooms with disabled access are available on request. Rooms are spacious and comfortable with classical decor. All rooms have free Wi-Fi internet access, en suite bathrooms with complimentary toiletries, refreshments trays and a Flatscreen TV.
The Royal Brasserie is a relaxing place to dine, serving breakfast and dinner to guests. It offers a range of modern and traditional dishes. The bar is open daily until midnight. This hotel does not accept group bookings of 6 people or moreThis property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Parking
Private parking is possible on site (reservation is needed) and costs GBP 18 per day.
Location
Guest Reviews
The location is brilliant. A short walk into city centre, supermarkets and bars close by. The breakfast was excellent all freshly cooked, area nice and clean. Also choices for vegetarians at breakfast, including scrambled eggs, bean and mushrooms.
The male receptionist, apologies, I didn't get his name, was lovely and very helpful, the lift was out of order and he took our cases up to our room.
The bathroom was dated and needs upgrading and brighter lights.
Whilst the male receptionist was lovely and helpful, and the staff manning the breakfast area. The other receptionists came across as unhelpful and giving you the feeling that everything was an inconvenience.
On the whole the hotel is in a great location, and despite some of the staff, I would say for its location its definitely worth booking.
Beliggenheten, nydelig utsikt over elva. Frokosten var ok.
At jeg skriftlig ble lovet en rombeliggenhet som var viktig av helsemessige årsaker, men som de allikevel ikke kunne innfri ved ankomst.
En del støy fra utesteder i nærheten.
Location was good 5minutes to the town, 10 minutes to the station
Was ok, but to expensive for the property
The room was to close to the road and the sound of buses was to noisy during the stay.
Staff were friendly and helpful
Breakfast was good and staff were friendly
Maybe a few more sockets in the room only two and one was for the tv
The lift was out of order for the duration of our stay my wifw found it difficult
The location of the Hotel to the centre of York was brilliant, and for having mobility problems it was a short walk to anywhere, The hotel had a nice bar and lounge area with views over the river,Which was great, and the breakfast was brilliant, with a fantastic selection of breakfast things. It was good also that after you had finished eating breakfast you could sit in the lounge area and have maybe another brew or read the paper, before heading out, which was really nice, and meant you were not rushed out to start your day, very relaxed
On the Sunday before i arrived, I phoned the hotel to check payment had gone thru and despite it saying there was a lift to all floor to check there was, The receptionist on the phone told me that payment had gone thru and That I was on the 1st floor, but the lift had broken down and should be fixed by Tuesday. We arrived on Tuesday to find that the lift was still faulty and that there were even stairs up to reception, There was a disabled lift to get to reception, but it was a bit fiddly to use as quiet an old unit. A reception I asked when the lift would be fixed and I was told Wednesday, but now we had been moved to the 2nd floor and there was no other rooms on the lower floors. I am disabled, having had a serious RTA and on my 2nd hip replacement and waiting for a Knee surgery as a result. The stairs were a killer and it took me a good five mins to get to the 2nd floor. My wife and I decided to have a cup of tea in the room and then venture out, or other wise I would have been stuck in the room till the next day. I have to say, doing the stairs totally did me me in, it was easier to go back down later, but we then had to stay out to much later in the evening so I only had to climb them once more. On the Wednesday, the lift had still not been fixed, so we made the decision to go down for breakfast and I would stay downstairs till we went out for the day, so i only had to navigate the stairs as fewer times as possible, while my wife would go back and forth to the room to get our bits and bob`s. We returned about 6.00ish and after a day slowly walking around York the stairs felt like the North face of the Igor and I was totally exhausted when i got to the room, for me that was may day over as I could not face the trip back down, and my wife had, again to nip a fetch things for me. It was a relief to check out on the Thursday, and I asked to speak to the manager about the lift issue which was now being fixed to explain my frustration, and she did give me a refund.
Great location easy to find. Smooth check in and parking. Very friendly staff. Large room with river view. Dinner and breakfast very good.
Nothing.
The location was excellent and our river view room had a lovely view. The onsite parking was a real bonus. The staff were very welcoming and helpful.
There was an extra bed in our room which we didn’t book or need and that cut down the space in our river view room.
Very good breakfast. Friendly and approachable staff. Excellent location.
Pillows were very hard.
The location was very nice and central, right by the River Ouse.
The buses that went by made the floor shake 😳
Great breakfast
Bed very hard
Was a great location for the station & also for Centre. The staff were helpful & the breakfast was excellent.
Excellent location.
Staff attitude at dinner service. Waiter had to be called for ordering anything. And even then it was too much trouble. Dreadful attitude
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