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Facilities
Property facilities
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Parking
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Non-smoking rooms
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Restaurant
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Family rooms
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Lift / Elevator
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Fax/photocopying
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Facilities for disabled guests
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Wheelchair accessible
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Kid meals
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Lower bathroom sink
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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CCTV outside property
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24-hour security
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Delivered food - securely covered
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Garage
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Riverside Elegance and Convenience
Nestled along the picturesque River Ouse, The Queens Hotel offers a perfect blend of elegance and convenience.
Prime Location
Enjoy easy access to York's attractions such as York Minster and the National Rail Museum, all within walking distance from the hotel.
Comfort and Dining
Relax in spacious rooms with classical decor and modern amenities. Indulge in delicious meals at The Royal Brasserie, offering a variety of dishes in a cozy setting.
Book your stay at The Queens Hotel for a memorable experience in the heart of York.
If you have opted to pay at property The Queens Hotel will ask for payment on arrival either by debit or credit card. Our apartments are pre pay only. The Queens Hotel does not accept any groups of 6 people or more. Group Policy: Bookings with 3 rooms or more (up to 6 people total) will be required to pay a 50% non refundable deposit within 24 hours of booking. Guests staying at Victoria Cloisters will be required to leave a £100 security deposit. Please note that some rooms boast views of the river. These rooms are subject to availability and at a surcharge.
The Royal Brasserie serves dinner daily between 17:00 and 20:30. The restaurant is open daily for breakfast from 07:30 until 10.00 Monday to Friday, and 10:30 at weekends. Booking a table for breakfast and dinner on arrival is essential.
Parking is pre-bookable only (height restrictions apply)and carries a nightly supplement. When the hotel car park is full or closed due to flooding, you can use a nearby public parking facility. Alternative National Car Parks parking is located 200 yards from the property and costs GBP 27 per 24 hours.
Please specify the total number of guests and the children's age when booking family rooms. You can note this in the Special Requests box. Please note the room can accommodate a maximum of 2 adults and 2 children. Please note during January and February evening service may be reduced. Group Policy: Bookings with 3 rooms or more will be required to pay a 50% non refundable deposit within 24 hours of booking.
Situated on the banks of the River Ouse, The Queens Hotel is ideally located for the many shops, restaurants and bars that the centre of York has to offer. The Queens Hotel is within easy walking distance of York Train Station, York Minster and the National Rail Museum.
Rooms with disabled access are available on request. Rooms are spacious and comfortable with classical decor. All rooms have free Wi-Fi internet access, en suite bathrooms with complimentary toiletries, refreshments trays and a Flatscreen TV.
The Royal Brasserie is a relaxing place to dine, serving breakfast and dinner to guests. It offers a range of modern and traditional dishes. The bar is open daily until midnight. This hotel does not accept group bookings of 6 people or moreThis property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Parking
Private parking is possible on site (reservation is needed) and costs GBP 18 per day.
Location
Guest Reviews
Walking distance to train and Shambles, easy parking, good price
Breakfast buffet not great.
Location was excellent. Most staff were friendly. The breakfast was very good.I
Initial greeting was with the bill to be paid including the parking. The room, which was just around the corner from the reception, smelt musty and the only lights were the bedside lights and bathroom. The room was not very well presented ie Dirty kettle, toilet roll holder and dust everywhere.
The worst problem was the ill fitting bathroom door which remained ajar and could only be closed by locking it from the inside and as the extractor fan was not in working order, the use of the toilet could be smelt throughout the room.
The following morning having had a good breakfast, I reported the problems and was offered a replacement which was not suitable for our needs.
I was informed that the problems re the bathroom were on the " to do list ". The hotel appeared to require a complete update. I was not impressed to say the least. They had been made aware that it was my wife's birthday weekend when I made the booking. We decided to call it a day and cancelled the rest of our stay and headed home.
Close to all shops n bars
The room was clean but needs a revamp very dated. The bathroom we had to duck down cos it was a slope ceiling.
La habitación (acogedora, amplia), el Restaurante (excepcional) y su personal atención y amable.
Los colchones (deben cambiarlos) y almohadas.
The food was lovely.
The staff were very quiet and I felt unhelpful. When I arrived at the car park, got out my car to figure out how to open the closed gate, I had to ask the staff, who were on a cigarette break how to get out the car park.
Perhaps the staff smoking area can be moved away from the sight of guests.
Great location, very clean, great staff.been here quite a few times, love it.
N/a
Spacious, clean and well equipped. Had a washing machine.
No power point in the bathroom. The 100 pound pending authorisation on my credit card is still active 11 days after I checked out.
Location is excellent, just 2 minutes walk to the bridge into the city. Car parking underneath the hotel is great, secure and very handy. Paid about £20 from 12-12pm, and if spaces were available after 12pm on day of departure we could keep our car there a bit longer until we left York (without extra cost). Advise prebooking car parking space as it was very full in the evening. Breakfast was a buffet and very nice. Staff were pleasant. Beds comfy. Paid extra for a river view which was nice and it wasn't too loud in evening despite between a Saturday night and having window open all night.
The room was a little disappointing compared to the photos (which look a lot nicer!). The hotel and room is clearly quite old, the carpets and bathroom look old and not the cleanest. We paid quite a high price for the room for a special occasion thinking it would be more luxurious, but we could have got a similar room elsewhere for half the price. So not good value for money unfortunately.
River view room was wonderful
Location
Noisy street, early hours, evening meal poor quality
All okay, lovely staff, excellent choices at breakfast, fantastic location
Childrens beds very uncomfortable, mattresses in need of replacing
Good breakfast, close to centre of town. Staff very helpful.
The room
Curtains very thin. Room heated up in the sun. Our room had a lethal sash window with easy catches which could be released to allow anyone to fall out of the bedroom.
The bedside light was leaking sand or ballast onto the bedside cabinet (should be replaced).
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