The Queens Hotel & Victoria Cloisters Apartments

Hotels
8.3 (6289 reviews)
City Centre, Queens Staith Road, Skeldergate , York , gb

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Wheelchair accessible
Kid meals
Lower bathroom sink
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Nice breakfast
Cons:
Cleanliness issues
Room quality concerns
Value for money dissatisfaction

Categories

Cleanliness
7.38
The bathroom had seen better days. It wasn't particularly clean.
Service
9.35
Staff were warm and friendly, very helpful and polite.
Location
9.39
Great location close to the city centre.
Room Quality
7.84
Informed about some issues like uncomfortable bed and room needing upgrades.
Amenities
8.37
Some amenities available but need improvements, like more electric sockets.
Value for Money
6.83
Expectations not met for the price paid; better options available.
Food and Beverage
8.88
Good breakfast range and evening meals.
Overall Experience
8.35
Positive experiences overshadowed by a few significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:09

Property Description

Riverside Elegance and Convenience
Nestled along the picturesque River Ouse, The Queens Hotel offers a perfect blend of elegance and convenience.
Prime Location
Enjoy easy access to York's attractions such as York Minster and the National Rail Museum, all within walking distance from the hotel.
Comfort and Dining
Relax in spacious rooms with classical decor and modern amenities. Indulge in delicious meals at The Royal Brasserie, offering a variety of dishes in a cozy setting.
Book your stay at The Queens Hotel for a memorable experience in the heart of York.

Important information:

If you have opted to pay at property The Queens Hotel will ask for payment on arrival either by debit or credit card. Our apartments are pre pay only. The Queens Hotel does not accept any groups of 6 people or more. Group Policy: Bookings with 3 rooms or more (up to 6 people total) will be required to pay a 50% non refundable deposit within 24 hours of booking. Please note that some rooms boast views of the river. These rooms are subject to availability and at a surcharge.

The Royal Brasserie serves dinner daily between 17:00 and 20:30. The restaurant is open daily for breakfast from 07:30 until 10.00 Monday to Friday, and 10:30 at weekends. Booking a table for breakfast and dinner on arrival is essential.

Parking is pre-bookable only (height restrictions apply)and carries a nightly supplement. When the hotel car park is full or closed due to flooding, you can use a nearby public parking facility. Alternative National Car Parks parking is located 200 yards from the property and costs GBP 27 per 24 hours.

Please specify the total number of guests and the children's age when booking family rooms. You can note this in the Special Requests box. Please note the room can accommodate a maximum of 2 adults and 2 children. Please note during January and February evening service may be reduced. Group Policy: Bookings with 3 rooms or more will be required to pay a 50% non refundable deposit within 24 hours of booking.

Located on the banks of the River Ouse, The Queens Hotel is ideally located for the many shops, restaurants and bars that the center of York has to offer. The Queens Hotel is within easy walking distance of York Train Station, York Minster and the National Rail Museum.

Rooms with disabled access are available on request. Rooms are spacious and comfortable with classical decor. All rooms have free Wi-Fi internet access, private bathrooms with complimentary toiletries, refreshments trays and a Flatscreen TV.

The Royal Brasserie is a relaxing place to dine, serving breakfast and dinner to guests. It offers a range of modern and traditional dishes. The bar is open daily until midnight. This hotel does not accept group bookings of 6 people or moreThis property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 18 per day.

Location

Guest Reviews

8.3
Based on 6289 reviews
Cleanliness: 7.38
Service: 9.35
Location: 9.39
Room Quality: 7.84
Amenities: 8.37
Value for Money: 6.83
Food and Beverage: 8.88
Overall Experience: 8.35
P
Paul • extended_group • gb
8
Pros:

Location excellent with nice views of the river

Cons:

Nothing

2026-02-14 • via Nuitee
A
Anne P • couple • gb
8
2026-02-14 • via Nuitee
J
Jacqueline • couple • gb
10
Pros:

We have stayed at the Queen's on Several occasions and we have no complaints.

2026-02-14 • via Nuitee
H
Heppy • couple • gb
8
2026-02-13 • via Nuitee
M
Markéta • couple • cz
7
Pros:

Lokalita.
Cena vzhledem k poloze hotelu.
Anglická snídaně.

Cons:

Vybavení by chtělo oživit - hlavně koupelna.
Snídaně jednotvárné, když je hostů v danou hodinu málo, tak ani není zcela formou bufetu.

2026-02-13 • via Nuitee
P
Patricia • couple • gb
8
Good hotel super location downside is dated Bathroom.
Pros:

Great location. Staff helpful and friendly. Breakfast good. Rooms good.

Cons:

Shower over bath and shower had no hand held attachment. Hairdryer is fixed in bathroom with button hard to hold down. No fridge.

2026-02-13 • via Nuitee
Y
Yvonne • couple • gb
9
Enjoyed it immensely would recommend and we would definitely stay here again
Pros:

We liked the location, ease of booking in, room was good enough for us, clean, spacious enough towels etc. Staff was friendly and answered any questions we had, bar area good, if just a tiny bit too cool.

Cons:

We had breakfast which is a buffet, I didn't mind mine at all, but husband wasn't impressed with the fried bread, said it was too greasy and tasted of oil too much!!! Very good spread though for typical English breakfast

2026-02-13 • via Nuitee
C
Carl • couple • gb
7
2026-02-12 • via Nuitee
L
Lynn • couple • gb
10
2026-02-12 • via Nuitee
J
John • couple • gb
9
2026-02-12 • via Nuitee
B
Bren • couple • gb
6
2026-02-11 • via Nuitee
D
Dorcas • couple • gb
7
Location is fantastic
Pros:

The location was fantastic

Cons:

The room if booked wasn’t available so wasn’t overly happy but over all an ok stay

2026-02-11 • via Nuitee
A
Angela • couple • gb
7
Pros:

The hotel was comfortable and clean. The staff were very friendly and helpful. Good location for central York.

Cons:

Unfortunately the car park is very prone to flooding and we had to move our car. Be prepared to have to move your car. £19 a night for parking felt quite expensive

2026-02-10 • via Nuitee
R
Rosemary • couple • gb
10
2026-02-10 • via Nuitee
S
Simon • couple • gb
10
2026-02-09 • via Nuitee
J
Julian • couple • gb
10
2026-02-09 • via Nuitee
P
paul • solo_traveller • gb
9
Pros:

Staff very helpful regarding special early parking request.

2026-02-09 • via Nuitee
S
Simon • couple • gb
8
Pros:

The location is excellent, pleasant bar area and helpful staff

Cons:

The bed was a bit unforgiving and not enough pillows. I could have asked for more, but I didn't. One of the towels we had was soiled and the bathroom was dark

2026-02-09 • via Nuitee
M
Massimo • couple • gb
5
Good location but overpriced
Pros:

Great location, very central

Cons:

This hotel is dated and was completely overpriced for a night stay even though breakfast was included. The mattress was like lying on a melting marshmallow, definitely time to revamp I’d say.

2026-02-09 • via Nuitee
J
John • couple • gb
8
2026-02-09 • via Nuitee