The Queens Hotel & Victoria Cloisters Apartments

Hotels
8.3 (6376 reviews)
City Centre, Queens Staith Road, Skeldergate , York , gb

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Wheelchair accessible
Kid meals
Lower bathroom sink
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Nice breakfast
Cons:
Cleanliness issues
Room quality concerns
Value for money dissatisfaction

Categories

Cleanliness
7.38
The bathroom had seen better days. It wasn't particularly clean.
Service
9.35
Staff were warm and friendly, very helpful and polite.
Location
9.39
Great location close to the city centre.
Room Quality
7.84
Informed about some issues like uncomfortable bed and room needing upgrades.
Amenities
8.37
Some amenities available but need improvements, like more electric sockets.
Value for Money
6.83
Expectations not met for the price paid; better options available.
Food and Beverage
8.88
Good breakfast range and evening meals.
Overall Experience
8.35
Positive experiences overshadowed by a few significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:09

Property Description

Riverside Elegance and Convenience
Nestled along the picturesque River Ouse, The Queens Hotel offers a perfect blend of elegance and convenience.
Prime Location
Enjoy easy access to York's attractions such as York Minster and the National Rail Museum, all within walking distance from the hotel.
Comfort and Dining
Relax in spacious rooms with classical decor and modern amenities. Indulge in delicious meals at The Royal Brasserie, offering a variety of dishes in a cozy setting.
Book your stay at The Queens Hotel for a memorable experience in the heart of York.

Important information:

If you have opted to pay at property The Queens Hotel will ask for payment on arrival either by debit or credit card. Our apartments are pre pay only. The Queens Hotel does not accept any groups of 6 people or more. Group Policy: Bookings with 3 rooms or more (up to 6 people total) will be required to pay a 50% non refundable deposit within 24 hours of booking. Please note that some rooms boast views of the river. These rooms are subject to availability and at a surcharge.

The Royal Brasserie serves dinner daily between 17:00 and 20:30. The restaurant is open daily for breakfast from 07:30 until 10.00 Monday to Friday, and 10:30 at weekends. Booking a table for breakfast and dinner on arrival is essential.

Parking is pre-bookable only (height restrictions apply)and carries a nightly supplement. When the hotel car park is full or closed due to flooding, you can use a nearby public parking facility. Alternative National Car Parks parking is located 200 yards from the property and costs GBP 27 per 24 hours.

Please specify the total number of guests and the children's age when booking family rooms. You can note this in the Special Requests box. Please note the room can accommodate a maximum of 2 adults and 2 children. Please note during January and February evening service may be reduced. Group Policy: Bookings with 3 rooms or more will be required to pay a 50% non refundable deposit within 24 hours of booking.

Located on the banks of the River Ouse, The Queens Hotel is ideally located for the many shops, restaurants and bars that the center of York has to offer. The Queens Hotel is within easy walking distance of York Train Station, York Minster and the National Rail Museum.

Rooms with disabled access are available on request. Rooms are spacious and comfortable with classical decor. All rooms have free Wi-Fi internet access, private bathrooms with complimentary toiletries, refreshments trays and a Flatscreen TV.

The Royal Brasserie is a relaxing place to dine, serving breakfast and dinner to guests. It offers a range of modern and traditional dishes. The bar is open daily until midnight. This hotel does not accept group bookings of 6 people or moreThis property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 18 per day.

Location

Guest Reviews

8.3
Based on 6376 reviews
Cleanliness: 7.38
Service: 9.35
Location: 9.39
Room Quality: 7.84
Amenities: 8.37
Value for Money: 6.83
Food and Beverage: 8.88
Overall Experience: 8.35
D
Daniela • couple • gb
10
Lovely birthday stay at Queens Hotel
Pros:

We loved the cleanliness of the room and its river outlook with all its pretty night lights on the bridge. Very well located for visitors arriving by train and exploring the city.

Cons:

There was nothing to not like about the property.

2026-03-28 • via Nuitee
A
Annesley • couple • gb
10
2026-03-28 • via Nuitee
L
Laura • extended_group • gb
7
2026-03-28 • via Nuitee
M
Michelle • solo_traveller • gb
10
Very well situated for the city
Pros:

Clean and comfortable

2026-03-28 • via Nuitee
P
Pauline • couple • gb
10
Clean room. Great breakfast. Helpful staff.
Pros:

Clean with friendly and helpful staff.

Cons:

Too hot.

2026-03-28 • via Nuitee
B
Bob • extended_group • gb
9
2026-03-27 • via Nuitee
L
Lliwen • couple • gb
8
2026-03-27 • via Nuitee
S
Shaun • couple • gb
9
Pros:

Central to city centre

Cons:

N/a

2026-03-27 • via Nuitee
R
Richard • couple • gb
8
2026-03-27 • via Nuitee
J
john • couple • gb
10
2026-03-26 • via Nuitee
D
Derek • solo_traveller • gb
9
2026-03-26 • via Nuitee
H
Helen • couple • gb
9
2026-03-26 • via Nuitee
E
Edith • couple • gb
9
Great stay
Pros:

Great location. Clean comfortable. Staff amazing great food great value

Cons:

Hot water in the morning for a shower can be hit and miss

2026-03-26 • via Nuitee
M
Mandy • couple • gb
10
Lovely hotel lovely staff
Pros:

Everything

Cons:

Nothing

2026-03-25 • via Nuitee
J
Jeff • couple • au
8
Very good option for a stay in York.
Pros:

Room was a reasonable side as was the bathroom. Although as it was the top floor the ceiling of the bathroom etc was shaped by the roof so you had to make sure you took that into account while in the shower. Bed was comfortable and plenty of space to put clothes and bags. A very short walk across the bridge into the Old town with out having to contend with noise of a night. Breakfast options were good. Lift available in the hotel.

2026-03-25 • via Nuitee
R
Rita • couple • gb
10
Excellent stay all staff very pleasant will stay there again
Pros:

Very convenient to the train station and the centre

2026-03-25 • via Nuitee
R
Ronald • couple • ca
9
Pros:

Great location, easy access to everything with a short walk, beautiful view of the river

Cons:

Decor and some of the furniture is a little tired.

2026-03-25 • via Nuitee
N
NINA • couple • gb
10
Pros:

Great location and on site parking

2026-03-24 • via Nuitee
E
Eric • solo_traveller • gb
9
2026-03-24 • via Nuitee
R
Rachel • couple • gb
7
2026-03-23 • via Nuitee