Grand Bohemian Charleston, Autograph Collection

N/A

Beautiful room, very well located hotel
Nice and diligent staff

Needs upgrades, beds are poor quality

I’m going to start this review with the fact that I work for a luxury boutique hotel and I do not see service like this every day.

I arrived at the hotel with my friends on Sunday afternoon (around 1pm) and was immediately greeted by the wonderful valet (I regret not getting their names, because every single valet man was fantastic. We specifically love the blonde young man with curly hair who is going to Colorado this week, HAVE FUN)!

After handing over the keys, we walked in and were greeted by Mikayla, the wonderful front desk agent, who informed us the room was not ready yet. That was no problem at all, they kindly held our luggage, gave us a glass of champagne, and kindly recommended fun activities to do in the meantime. In comes Eric, the property’s Sommelier; he greeted us warmly while setting up for their in-house wine class. He told us he had some spots open and would love for us to join him, which we decided to do. In the meantime, we headed up to Eleve (the property’s rooftop bar and restaurant) for a French 75 to commemorate our first time in Charleston. Our server, G, was so darling. He took our order quickly and had us out in time for the 2 pm wine class. Downstairs at a long, family style table, Eric explained to us the difference between 4 red wines and guided us in creating our own custom blend, which he then bottled and labeled with our chosen picture that we emailed to him ahead of time. So worth the money and a great bonding experience with friends. Eric was an absolute pro; knowledgeable, funny, personable, and patient. I’d also love to note that our room was ready halfway through the class and we received a text from Mikayla who had the keys waiting for us and our luggage brought to the room!

After a long day of exploring, we ended back up at Eleve, where we had another delicious cocktail and chocolate cake. Our server, Ava, was a doll. She was quick, kind, and very personable (a theme between all the staff). Best way to end our night!

Day 2, we had a fantastic breakfast in Maison Cafe (their breakfast restaurant) and had the perfect start to another day of exploring. Later that night we ended back up in Eleve (what a shock) and had the pleasure of meeting Nina (“Cash”), their fantastic food and beverage manager, who checked on us personally multiple times. She had nothing to worry about though, because we were in the hands of the incomparable Allen. He was our bubbly, sweet server for the night. He greeted us with the warmest smile and explained the menu and Happy Hour thoroughly. We were thrilled to see Ava and G again, lovely as ever. The Kessler Marg, fried calamari, and oysters were the perfect night cap.

I know this review is long enough as is, but I just want to sincerely thank everyone for the phenomenal service from start to finish. I loved our short trip to Charleston, even though i’ve never sweat so much in my life, I will definitely be back.

My family of 4 (kids 7 and 10) really enjoyed our stay here. Check-in was quick and efficient and the complimentary glass of champagne was a appreciated touch. We had a 2 queen room and it was a great size for 4 of us. Beds were comfortable and the water pressure in the shower was top notch. All of the staff members we interacted with were very friendly and made us feel welcome.

Despite how good the hotel was though, the location was the best part. Most things were within walking distance and the hotel is surrounded by great food, historical sites, and good shopping. The only thing that was a bit far was the South Carolina Aquarium, but if it wasn't so hot we would've walked that as well.

Overall, we will definitely stay here the next time we're in Charleston

I’ve never written a review but this stay was so wonderful, we had to! We arrived and were treated amazingly! Valet offered us water and gave us a positive first impression. We have to mention shea who helped us with the car and matt with our bags! They both took great care of us.The room exceeded our expectations! Fortunately for me and mike our room was looking into the guest only gallery: such beautiful and interesting pieces there!
Thank you!

This was the first time staying at the Grand Bohemian in Charlotte. From the moment we scheduled our trip everything went smoothly. Adam, the front office supervisor, was amazing. He made sure our trip was the best it could be, and when we asked him if he could take some pictures of us prior to our show, he didnt didn't hesitate on his answer at all. We will not hesitate to schedule our next Charlotte trip there.

The resort is incredible. The staff is amazing and the service impeccable. The rooftop lounge is inviting, the wine tasting is educational and fun. The breakfast cafe is outstanding as well. Every staff member we encountered was courteous, accommodating, and went above and beyond to ensure we enjoyed our stay.

Change out the desk chairs in the rooms...they are pretty worn out :)

Jace demonstrated exceptional professionalism upon arriving at valet, immediately creating a welcoming atmosphere. His attention to detail and dedication to superb guest services made the experience enjoyable. Mat was also a great help when it came to services beyond valet, explained things in the room and made us feel welcomed as well. Only had a short interaction with Walker upon departure, but he was pleasant to work with as well. They all exhibited great customer service skills making the overall experience of a more luxurious stay pleasant.

Great stay. Convenient to everything. Was my first time to Charleston and everyone was very friendly and welcoming.

One of the nicest and friendliest hotels we have ever stayed in and only for one night! Wish we could have stayed longer. We wanted to stay close to our friends who also were staying for one night as we were both traveling on to Florida the next day. From the staff who helped us with our truck/luggage to checking in and our room. Everyone went out of their way to make it a smooth transition. The place was beautiful, gorgeous art work everywhere. Our room was tastefully decorated, the bathroom was so luxurious! It was such a pleasure.

good hotel but nothing special

the charm and hospitality.

The customer service here was horrendous and has literally cost me thousands of dollars. I am and have been a Marriott Titanium Elite member for many years and have not had this experience before at a Marriott property. The valet damaged my car (which we were in the process of selling but now it is worth much less). It has very deep scratches in the back wheel molding. It is too deep to have gone unnoticed so there is a driver on the valet team that intentionally hid this from us. I contacted the hotel with pictures but they just point to the fine print that it is my responsibility to inspect the vehicle. When we drove away they backed it in and stood in front of that wheel so I did not see it. Based on the pictures it looks lie it was driven into a low concrete wall or something like that. The dishonesty of the valet staff is completely unacceptable and I would recommend that you stay somewhere else in Charleston. There are lots of other options (there is another Marriott property on this same street if you like the location).

this property provided excellent service, the automated email communications were addressed immediately. the room was comfortable and the a/c worked as expected. the location of the property made walking to many of the shops/restaurants a an easy 15-20 min walk. the roof top bar was great and the staff at the roof top restaurant/bar were exceptional, everyone there made us feel as if we had been coming there for years and we were all just friends getting back together.

One of the quietest rooms I’ve stayed in recent memory, and I travel weekly on business.

Staff is friendly, competent and professional.

Lovely appointed details in rooms and throughout the hotel. Focus on artists and wine blending. Fun, boutique feel in center of town. Would return without hesitation.

Bryce at Valet was awesome! Remembered exactly what car I drove and retrieved my key in a timely manner! I loved their positive & fun vibe! The experience at the hotel was incredible from the fun art to the yummy restaurateur at the rooftop! We will definitely be back!