Hotel Central Heidelberg

It's a budget hotel that has what you need. It isn't fancy, but it's a good place to stay on a budget. You'll have a good walk to get to the castle.

An old hotel, but very clean and quiet.

Very friendly and helpful staff, clean hotel, and convenient location!

Easily walkable from train station and about 30min walk to square. We arrived a couple hours early so room not ready and had to call to be let into building as no staff at front desk. Once in the staff was very friendly, spoke little English but we were able to communicate. We were able to store our bags, but they are just left out in open area. We were given our keys and told room would be ready later. When we returned after exploring, our bags were as we left them but no staff available. Our room was sufficient and clean. There is breakfast available to add on for 15€ per person.

Everything was fine, however after checking out I returned to find my watch. The front door was locked in the early afternoon and the 3 numbers written on the door for contact we're all without answer and went to voice mail. I hope I get my Fenix watch back some day.

This hotel was adequate for my needs. Fairly basic but excellent value for the cost, under £70 for 2 nights. Convenient for trams and buses and only 6 minutes walk from the central station.

No staff present at when we arrived or left. Hotel room was nice and clean but the heat was off when we arrived so it took a bit of time to warm it up. Parking was available nearby but not associated with the hotel the payment machines we all not accepting credit cards (broken somehow), only had 50 EUR bills which also weren’t accepted so it took a but of time to find a place that would provide change.

No staff present at when we arrived or left. Hotel room was nice and clean but the heat was off when we arrived so it took a bit of time to warm it up. Parking was available nearby but not associated with the hotel the payment machines we all not accepting credit cards (broken somehow), only had 50 EUR bills which also weren’t accepted so it took a but of time to find a place that would provide change.

Stayed here many times nice hotel 3 mins walk from hbf. Recommend

Hotel is close to the main train station. There is no microwave, and mini fridge. The shower area is not well designed where water was coming out. The hairdryer was on a short timer, took a long time for hair to dry. The mattresses were very uncomfortable.

Every thing

I wasn’t informed that there would be no staff at the front desk at night when I checked in. When I got back to the hotel and tried to shower, water sprayed out of the showerhead like a fountain, and there was no hot water. There was no proper shower door, just a thin partition, so water started spilling onto the bathroom floor and into the room. I tried to get help, but there was no one around. I couldn’t find any emergency contact info, so I ended up reaching out to Hotels.com. Even they couldn’t contact the hotel and told me to wait. I was coming down with a cold and really needed a hot shower, but I had no choice but to sleep without one.
The next morning, I told a staff member in the dining area, and she said the maintenance person wouldn’t arrive until 9 a.m. There wasn’t even an apology for the inconvenience. She just seemed indifferent and said she couldn’t help me because she had to prepare breakfast. Since I was only staying in Heidelberg for a day, I couldn’t afford to waste time waiting for repairs, so I left without showering. The staff I spoke to in the morning didn’t even ask if I was okay.
After checking out, I requested a partial refund through Hotels.com, but the hotel refused, saying hot water was available. While the sink had hot water, the shower definitely didn’t when I tried to use it. It’s probably an issue with the old building’s water system, but there’s no way for me to prove it. If I could’ve showered, why would I have walked around looking dirty?

Lovely staff and good hotel. Only thing I was a little disappointed with was the location to thee centre of Heidlberg. When I booked it, it looked much closer to the river and shops than it actually was. A 15-20 minute walk for someone with mobility issues was a bit of an ordeal. Other than that, everything was great

Quiet and comfortable.

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If you're looking for a centrally located hotel with excellent service, Hotel Central Heidelberg is a solid choice. It's located within walking distance from Heidelberg HBF making it convenient, but it can get noisy and feel unsafe at night. While the noise and the slightly dated facilities might not appeal to everyone, the exceptional staff more than make up for these shortcomings.

Decent hotel. Noisy area.

Great location, but homeless with dogs in the park across the street created quite a bit of noise one night. We enjoyed the close proximity to the grocery store and restaurants. The hotel elevator is quite old and small so only a max of 3 people can ride in it at once, and if you have luggage with you, it’ll be VERY crowded. Property doesn’t have air conditioning and the top floor, where we were staying, was very hot. The breakfast was good - plenty of options.

Wonderful location. Clean hotel with great breakfast. Staff super helpful and friendly.

Very basic hotel, the room very simple, facilities basic, simple breakfast with little service provided. A budget hotel