Pacific Sands Apartments

good

Good size & handy having the kitchen and 2 bathrooms. Lovely views. Just needs some maintenance (shelves broken in the showers, front door damaged, etc).

Burns in carpet, broken toilet, marks on walls, broken window latches, window couldn't be closed properly. Disgusted, so didn't stay.

Apsttment was magnificent. Incredibly comfortable bed and good facilties within. Kitchen, living room and bsthroom all immaculate, honestly accommodation itself second to none.

Location not ideal if you dont have a car though due to distance from shops and resturanta in center of Mackay. If you have a car though as i assume most would, recommend staying here

First the good: secure parking is great and the rooms are a good size. However this place is looking very tired. No maintenance is done, shower head held on with a cable tie. Stained carpets and walls and the bed worn out. Balcony is good but unusable with all the smoking going on. Not a smoke free property. No smart TV for streaming or casting. Location is good but how about a coat of paint and new carpets, for the cost. Absolutely no room service for fresh towels etc unless you stay 7 days. Don’t think I’ll be back. Business trip 3 night stay.

The property was dirty. Had a very strong odour of cigarette. Carpets had multiple stains - video taken for any disputes.
Overall disappointing experience

Great suite of apartments, well appointed even though a bit on the pricier side.
There is only one lift and you'll likely have to wait a while because the cleaners use it in the morning.
A minor quibble but they did not stock the fridge with milk.

The mattress was terrible… I feel like folding in half by the mattress and you can clearly see the king bed is formed by two singles and they are not leveled! One side is sinking in the middle, makes it impossible to stand up the next morning. I literally couldn’t feel my back after slept in it… Terrible experience won’t recommend.

Nice quiet neighbour hood.
Pretty clean but not spotless
Only two pillows and no spare blanket
Fabric headboard which grosses me out
Smelt of old man and beer .. luckily I had room spray. Advertised as sea view but looked into the city

Overall nice stay. Location is excellent out of the main city and close to the beaches. Good base for exploring what the area has to offer.

Room was great few stains on carpet and bed. The thing that made it awful was that the room stank of cigarettes and alcohol coming from the other room. it was so bad it burnt my nostrils and I had a horrible sleep. I was very busy while I was in town so didn’t have a chance to talk to staff for a new room or for a refund so I could go somewhere else. It’s like the air is connected somehow cause the bathroom was the worst in the morning and the alcove you walk in first that joined two apartments. Lounge worse at night. I emailed them and let them know but I had to go to my meeting and had to leave town for a 4hour drive home the same day. I never heard back from them.

The elevator stopped working and we were in the top story. Dust on the top of doors.

Apartment was fine, heavily used though and some things were wornout or broken ( no knob on the ceiling fan switch, one window wouldn't close properly). But the staff were very friendly and the area was very quiet.

I found that the reception is to I met with at the property was very accommodating and explained everything with clear detail it was a pleasure to have stayed

Everything was fine

Staff were amazing very polite abd professional.
Not enough close by eateries or bars.

Property has potential but it's lack of cleaning and maintenance let's it down. This accommodation seems to be mostly shift workers short term stays with some residential, not for holidays. We tried to modify stay by moving back one day, Pacific Sands said no problem but we had to get Wotif to put it through. Wotif then made a big deal about it and claimed Pacific Sands would not respond so we either lost a nights stay or had to pay a large fee for the change. Upon arrival the reception at Pacific Sands had received nothing from Wotif and happily moved our dates by one day. A big thank you to the reception for doing that. We haven't used Wotif for some time and won't be using them again

The beds are too soft.

Quiet location

Very convenient place to stay as close to airport and to Mackay city centre.