Phi Phi Island Cabana Hotel

What they don't tell you is they have a beach party disco every night from 8pm until 3.30am. Yes you read it right All night! The thumping music can be heard in every room apparently! So they obviously have no idea of tranquility. Lovely place but completely spoiled by the unnecessary volume of the music.

Off ferry turn left at end of pier 100 yards easy to get there
Room 1217
Great views of pool and sea
Nice room and balcony
Bathroom needs updating
Breakfast ok
Pool area superb loads a beds clean and tidy
Nice stay here
Would stay again

Our stay at Phi Phi Island Cabana Hotel was one of the worst hotel experiences we have ever had.

From the moment we checked in, the room was already in poor condition. It was visibly dirty, several bathroom tiles were broken, and the toilet flush did not work.

Later that evening, the situation became far more serious. While we were in the room, a very large rat came out from underneath the bed. Within moments, two more rats followed. There were multiple rats inside the bedroom.

We were terrified and ran out of the room immediately, leaving our belongings behind. We had to knock on a neighbouring guest’s door for help, and he kindly went to reception for us. A staff member eventually came upstairs and picked up the rats by hand. The presence of multiple rats inside a guest room is a serious hygiene and safety concern.

We were moved to another room around midnight. Unfortunately, the replacement room was also unacceptable. The toilet flush again did not work, the shower pressure was extremely low, and the bathroom was filthy.

The situation was handled very poorly the next morning. Instead of resolving the issue properly, we were called and told to check out. When we politely asked for a refund due to the serious problems we experienced, staff became extremely rude and dismissive.

To make matters worse, we were given an email address for the hotel manager to raise the complaint, which later turned out to be fake. When we contacted our booking provider to request a refund, the hotel denied the entire incident and claimed nothing had been reported or logged during our stay.

The presence of rats inside a guest bedroom, two defective rooms, and the way the situation was handled is completely unacceptable. The lack of accountability afterwards only made the experience worse.

We would strongly advise future guests to reconsider staying here.

Had my eye on this hotel for a while before booking as it looked great, amazing location etc. the price seemed worth the money based on all of the above. HOWEVER, upon arrival, the reality of the hotel is nothing like the pictures.

The decor of the room and communal areas of the hotel is incredibly run down and dated and in need of a lot of repair and renovation (this isn’t generally something I would complain about however I have left completely unsatisfied). Also (not the hotels fault, actually this would affect all hotels in the area) but there is one very loud party hostel way down the strip that blares music until 3am every night, so loud that you can feel the base rumbling the room. Light sleepers, be warned!

Above all, my biggest fault that I cannot move past was hearing a rustling noise at midnight and finding a rat running from the bathroom to the bin!! I could not believe it! I have stayed in a wide, diverse range of accommodation across 75 countries and never have I encountered this problem, and certainly not from a resort like this. Staff tried to be helpful and maintenance came and sprayed the room, but they could not explain (language barrier, despite google translate) how the rat had got in and if/where if had now gone. Having read other reviews, I have found that this has also happened to other people which is unacceptable!

Furthermore, the main thing this hotel has going for it is its great location with excellent views, however this is the only redeeming feature. It doesn’t warrant the price at all, without doing some significant work to improve its standard.

I definitely would not return or recommend this hotel. You could certainly find a hotel of a better quality elsewhere on the island.

This hotel isn't cheap for the area so you pay for a better experience.....be warned you won't get it
Broken safe, no hot water for two nights
shower head dribbles water
such a dated place
so this is so dated the springs poke out of the restaurant chairs
staff are good at fixing things but seems happy to allow unless you complain
my partner and I accidentally dropped a glass ashtray which was probably bought new in 1960 and were charged 200bht to replace it

I asked that fair is fair as I had no hot water for two nights and no safe for one night as broken

I was told it's different as we owe them the money

terrible way to treat clients

will not go again

€250 per night — and they ruined our honeymoon.

This was the worst hotel experience we have ever had. We were on our honeymoon and chose this place expecting something special. Instead, it turned into a nightmare.

The room smelled terrible from the moment we entered. Extremely old bed and mattress, ancient and dirty bathroom, outdated sink and tap, bad-smelling water, and a fridge that was almost rotten. Poor lighting, only one power socket, and visible dirt in several places.

Noise was constant, but the final insult was at 2 AM, when they started drilling the wall with power tools. Completely unacceptable, especially during a honeymoon.

The buffet was not fit for human consumption, so we did not eat there at all during our stay.

The only positive was the air conditioning.

On top of everything, the receptionist May was rude, ironic, and aggressive. Charging €250 per night for this is outrageous. Avoid at all costs.

Amazing hotel!! This hotel is gorgeous I really don’t understand how it’s only rated 3 stars. The view from our balcony was like something from a postcard!! We stayed here for my partners 30th bday whilst visiting Thailand and it did not disappoint we cannot understand the negative comments! Yes you can hear loud music at night but it is on Phi phi islands which is known for tourists partying at night time and also the island is so small the hotel cannot do anything about bars playing music! The staff were so friendly at this hotel and carried our luggage to our room on arrival, they even did a bed decoration for my partners 30th. We also extended for 1 more night as we didn’t want to leave. Hotel is right near the port if you’re coming in from somewhere else, so u can walk yourself to the hotel. Loads of bars/ restaurants around, you could probably walk round the whole island in a couple of hours. Breakfast was a bit random offering curry etc early in the morning but it did also have a few basic English items available (eggs, sausage etc) Overall highly recommended for somewhere nice in phi phi! And would 100% return ☺️

Nice hotel with a good room, really cosy balcony and a beautiful view. Overall clean and with a really nice pool and access to beach. Located within walking distance from pretty much anywhere. Would recommend headphones/earplugs as can hear music from bars in the evening.

The Nest Cafe. Amazing service, amazing food, great location nice and quiet away from the busy area. I sat upstairs was so relaxing. Solo traveller so this fit my needs. My calamari and mussaman chicken curry was extra special!! The best curry I’ve ever had like seriously good! The host was so personable and looked after me brilliantly!! The staff attentive and I had a really great experience please try!! It’s only 1 month old so don’t let no reviews deter you. SO GOOD.

Woke at 3am to find a mouse running around our room and had to then move all our belongings to a spare room at 3am. The staff explained there are a lot of mice/rats on the island and it was out of their control. However the hotel is extremely outdated and our bedroom/bathroom had lots of areas mice/rats could get in. There was a hole in our bathroom ceiling due to water damage and our bathroom sink was not fully sealed. The main bedroom doors open out on to an outside veranda. You also need to hand in your key to reception when ever you leave the hotel meaning you cannot charge appliances or keep the room cool while out. Also a lot of noise coming from the local beach club until around 3:30am. I would avoid staying at this hotel as it was definitely overpriced for what we got.

My wife and I have just stopped here for the one night just so that we could enjoy a night at phi phi don. The hotel is immaculate and has a beautiful relaxed feeling to it.

The rooms are beautiful with stunning views. Our room had a view right over the bay. I seriously cannot fault it.

The pool area is so relaxed and nice, and the pool itself is very pleasurable.

Breakfast was very good actually I would even go as far to say as close to being excellent.

If you’re a cat lover, you will love this hotel as there are many cats there.

I do hope we come back and stay in this hotel again

Great place

Great location

This hotel has a very good location and close to Tonsai pier.
Pool area is well maintained and very scenic.
Rooms are small not great and our bathroom was very shabby. Shower head didn’t work so you had to hold it ( room 1209)
Although it advertises WiFi it’s only available in public areas, not in rooms.
Late checkout was not allowed.
Only had breakfast on one of our days as there was ants in the croissants on first day.

While most of the staff were polite and welcoming during my stay, I had a very disappointing interaction with one staff member who spoke to me in an extremely rude and loud manner. It felt disrespectful and unprofessional, which really affected my overall experience. I appreciated the kindness of the other staff, but I hope the management addresses such behavior to ensure every guest feels respected and comfortable.

I really don't know where to start with this,i stayed for 2 nights from the photos with the pool its looks great but apart from that was terrible would not recommend to my worst enemy.Main light didn't work ,charging point barley worked and would spark,bed was terrible,the whole room looked like something from 1950s.No evaluator.But worse part is the balcony door was so run down i opened it to go outside and the door feel out and smashed,if i slipped i would of been dead!But the hotel was so nice they charged me 17000 baht (£391)!!!!said i caused it!the place is a hell whole if you want to enjoy beautiful PHI PHI DO NOT STAY HERE!! It was the worse hotel i have ever stayed in and scammed me for £391 on top for damage for there run down room .

Amazing views of the bay, pool was huge and never overviewed.

Great location to the town and the pier.

Loved they had free fruit and snack in the afternoon.

The location of this hotel and Phi Phi itself was great! Other than that I have nothing positive to say about the hotel. Check-in staff were unhelpful and less than friendly, rooms were in poor condition, dirty sheets and the bathroom and shower were awful. On top of this there was extremely loud music played from a nearby bar until 3.30am every single night which kept everyone in my family awake until it finished getting progressively louder.
I would not recommend this hotel or staying nearby if you would like to get a good night sleep.

After reading so many poor reviews,we were so pleased to find out we loved staying here,
Yes the rooms are dated but perfectly fine the beds are comfortable
The showers could do with more water pressure,
But the location of this hotel is perfect,the pool the sea the view are perfect,I could never get bored of the view from our balcony,
The breakfasts were fine and staff helpful,
Plenty of sunbeds around the pool
When we come
Back to phi phi we will be staying here again

I didn’t like anything on this property. In fact I had to shift hotels. Not a friendly staff and the room was not clean to standards. Had stains on the sheets and smelled like mold. My partner is very upset