The Lind Boracay

Very good place to stay in when in Boracay

Location and their facilities

All the team members of The Lind Boracay were so polite and friendly. Our stay was so memorable and amazing. We will definetly come back and stay here again.

Excellent service!

The resort is on a beautiful beach perfect for sunset watching. It has all the amenities and warm and attentive staff. Love this place!! Highly recommend and look forward to returning!!

The property has a nice location, a lovely beach and very nice swimming pools.

I choose this hotel based on past reviews and ratings. Unfortunately although the rooms and location of the hotel were great there were just too many small noisy children. Don’t get me wrong i have kids myself however the hotel has two pools and the infinity pool should be dedicated as adults only to give people a break away from the young kids. Our last night the room next to us were having a party with loud music and voices. We called three times to reception to try and get the problem rectified as we were flying out early the next morning. It took the third call at 1.15am to finally get the message through to the hotel and the guests next to us to be quiet! Not acceptable we had to call three times it should have been rectified on the first call.

Breakfast: Bacon 💯
Room cleanliness 💯
Infinity Pool 👍

Bữa sáng rất ngon

What an amazing hotel. Perfect place for vacation. Stunning ocean view. Also the staffs are very friendly and thoughtful, brian, maribeth, kem, renz, etc..
The thai restaurant is a must! Delicious food and aromatic.

We recently stayed at The Lind Boracay and overall had a very enjoyable experience.

The property remains one of the best resorts in Boracay, with beautiful facilities, a great beachfront location, and a relaxing atmosphere. The room was comfortable, and we also noticed that the food quality has improved compared to our previous stay two years ago.

That said, there were a few areas where the experience fell short. Our room’s air-conditioning unit had a significant water leak, and although it was reported immediately, it was not resolved promptly after our first report. We also had an issue at one of the restaurants where my wife’s Lechon Kawali order was overlooked. After following up, the dish was eventually served but was extremely thin, overcooked, and lacked flavor—quite disappointing for a resort of this caliber.

Service overall was very good, although there was a minor lapse during check-in. We arrived early and were advised that we would be contacted once a room became available. After waiting for about two hours without an update, we returned to reception and found that other guests who arrived around the same time had already been checked in. Better communication and expectation setting would have improved the arrival experience.

On a positive note, I would like to specifically recognize Ralph and James for their outstanding hospitality. They were cheerful, attentive, friendly, and consistently made us feel welcome throughout our stay.

Overall, we had a great time and would still recommend The Lind Boracay. With a little more attention to consistency in guest communication, room maintenance response times, and food quality control, the experience could have been exceptional.

The excellent staff. They made us feel welcome and truly provided excellent service. Top notch!

We thoroughly enjoyed our stay with Lind, the staff ensured our stay was memorable and relaxing. Thank you Lind staff for ensuring our stay was luxurious and enjoyable. A beautiful place to stay!

The position at Station 1 ..slightly removed from the chaos of Station 2 . The shuttle to DMall . Awesome coffee , great food and choices . Book the Beach rooms ..Great views

Superowo

The staff was simply wonderful and always went above and beyond, from extra towels/water, getting me tuk tuks, managing the luggage, answering questions… whatever it was, they were there ready to help). The room was extremely lovely, clean, and i enjoyed the turndown service. Amenities were great (free tote bag, comfortable and good quality flip flops, plenty of drinking water, strong water pressure in the shower). And they made getting to/from the airport super easy!

I wait for my next trip back to Boracay for another stay in the Lind!

I recently stayed at The Lind Boracay for three nights and would like to share some feedback regarding our experience.

Before anything else, I would like to acknowledge that our stay at the hotel itself was generally pleasant. The facilities were excellent, the property was beautiful, and most of the staff we encountered were courteous and helpful. However, there were several service gaps that affected our overall experience, particularly during our arrival, departure, and breakfast service.

Upon arriving at the airport, we were unable to immediately locate a representative from The Lind. Admittedly, we were expecting a warm welcome at the arrival gate, similar to what we have experienced with other luxury hotels. I tried calling the transport contact number provided in the confirmation email, but no one answered. I also emailed the reservations team and was advised to look for the representative at the gate. Eventually, we had to seek assistance from an airport security officer, who helped us locate the representative, who appeared occupied coordinating with someone over the phone.

After finding the representative, we were asked to wait quite some time before the van arrived. Since we had already provided our flight details well in advance, we assumed that the transportation arrangements would have been ready upon our arrival. We then experienced another lengthy wait at the jetty port before boarding the yacht.

During breakfast, we encountered a few inconsistencies in service:

On our first morning, the hostess seated the three of us at a round table suitable for only two guests, leaving very little space for our meals. Fortunately, another staff member noticed this and proactively offered to transfer us to a larger table.

On the second morning, the same hostess offered us an outdoor table because the indoor dining area was full. After sitting outside, we decided we would rather wait for an indoor table and informed her accordingly. Unfortunately, we appeared to have been forgotten, as we noticed other guests being seated indoors ahead of us. We eventually had to approach her again before being accommodated.

On the third morning, there was no staff member stationed at the entrance to assist arriving guests. We entered the restaurant ourselves and informed a staff member inside that no one was attending the entrance. Thankfully, the staff inside promptly assisted us and arranged a comfortable table.

Our departure experience reflected similar concern

⭐⭐⭐⭐⭐

Had a wonderful stay at The Lind Boracay. The hospitality was top-notch, and the beachfront location is simply excellent.

A special thank you to Marje from the Guest Experience team, who was always helpful, attentive, and made our stay even more enjoyable. Her warmth and professionalism truly stood out.

Highly recommended, and we look forward to coming back!

We stayed at The Lind for 9 days on a family vacation. The property itself is beautiful – just the right size, not too big, not too small.

Transportation – great start and departure
The drivers picked us up at Caticlan Airport . All transport staff (van to speedboat, then second van to the hotel) were polite and friendly. The journey was smooth with minimal waiting for both sides.

Check-in – disappointing
The receptionist, Adee, was not welcoming. She gave no introduction to the facilities (pools, restaurants, gym, kids club – important as we had a 3-year-old). Instead, she focused on what we couldn’t do and mentioned that the infinity pool might close for private events. On the positive side, Brian was extremely helpful when we asked where to buy some groceries.

Room – very good
The room was clean, spacious, with a beautiful balcony. Housekeeping did a great job tidying up early in the morning while we were at breakfast.

Dining – good

Thai restaurant: Excellent. Jeth was professional, passionate, and attentive. Food and cocktails were great. Perfect and calm dinner outdoor,

Breakfast: Plenty of good options, with tables always available inside and outside.

Poolside dining – major issues
We had three separate hygiene incidents during our first two meals at the pool:

Day 1 (early dinner): A big piece of plastic in a pasta dish. Our 3-year-old put it in his mouth and handed it to us. The server apologized and offered a new dish.

Day 2 (lunch): One margarita had a hair inside. We removed it and didn’t complain. Then, when the tuna arrived, a long hair was found under the tuna steaks. The server acknowledged it but didn’t apologize. She only removed my husband’s plate. We had to remind her that the hair was under both steaks, so both plates should be replaced.
We asked for fresh rice (garlic rice instead of plain). The server said garlic rice had a different price. After two hair incidents and no apology, this felt completely out of touch.

All items, including the recooked dishes, were charged. In most five-star hotels, basic service recovery would have meant at least a complimentary replacement dish.

Pool & beach – good
Pool staff were friendly and helpful (refilling iced water, maintaining cleanliness). The beach (Station 1 end) was beautiful, not overcrowded. Sun loungers were always available. Both pools were great – the infinity pool for sunset views and the BL-level pool with shade for children.

Tuk-tuks – efficient
Fast service with fixed station-based prices – no haggling needed.

Final thoughts
Overall, we had a good stay, but the service failures – especially the lack of an apology and the poor handling of hygiene issues at the pool restaurant – significantly undermined the experience. With improvements in these areas, The Lind could be excellent.