Shap Wells Hotel

Please paint on the car park the areas where parking isn't preferred like the coach turning areas / access ways. Feeling comfortable about parking is very important to me when travelling.

I had made a second booking to extend my stay for another night well before my arrival. At the time of booking, I was told that I wouldn't need to check out after the first night since it was the same room. This wasn't the case during my stay and I was asked to check out after the first night, as the receptionist wasn't sure which room I'd be in for the second night. It turned out to be exactly the same room. It would've been nice if they made a bit more effort to coordinate this internally to avoid the unnecessary checkout in the middle.

There was a constant sound if I opened the window, similar to those from a boiler room. I noticed it was turned down during late night.

A little bit dirty in corridors, needed a dust and cleaning of glass doors and hoover. Tired dated decor

There were a few things however, I feel should be pointed out as constructive feedback.

- The postcode provided in the Booking app takes you very close to the hotel. However, with only a few hundred metres remaining, we encountered a road closure caused by a gated access point. It appears this has been introduced by local residents to reduce traffic from cars and tour buses. While an alternative route to the hotel is available, it added approximately 20 minutes to our journey. It would have been helpful to receive advance notice of this restriction, along with clearer directions to the alternative access route

- The lock on the door of our room (Room 96) was not functioning during our stay. Given the hotel's remote location, we never felt particularly concerned about security, and we did not expect any issues overnight. However, it would have been reassuring to be able to lock the door, particularly as we were staying in the Old Bath House, which is situated away from the main hotel building. Ensuring the lock is repaired would help provide added peace of mind for future guests.

- The kitchen closes at 8PM. We arrived at 7:25PM and were lucky to have food. Again this is useful to know upfront, especially when travelling with young and hungry kids.

- The mattresses are in need of replamcement. I could feel and hear the springs move with every turn.

- We had 1 toilet roll in the bathroom that was almost gone. No extra ones to be found.

- The TV didn't work and the WIFI was so weak that my phone could not connect (4G works fine though)

- The staff was friendly but they felt disconnected, complacent. The reception and check-out felt transactional.

Kamer naast een binnendeur. Veel lawaai telkens er iemand binnen of buiten gaat.

The bins on one of our rooms hadn’t been emptied when we arrived. There were women’s sanitary products in the bin and broken reading glasses on the floor. In the dining room we witnessed a waiter picking up several uneaten bread rolls off a guests table after they left and put them back into the bread basket. Then proceeded to offer them to another table unbeknown to them. This will probably follow why they only have a 2 star food hygiene rating

The mattress was too soft and springy for my liking - prefer a firmer one. There were also a few cobwebs in the room.

The only thing I would say about the property is the parking. There were enough spaces, although there was no structure to how or where people parked, especially when there’s a coach party there. If the spaces were marked out and with signs of where not to park, I believe it would be more practical for everyone.

Awful driveway, pot holed
No toilet brush

Aircon and/or a fan would have been great, as it was quite a warm night.

Bathroom improvements and better quality and variety for breakfast food