Shap Wells Hotel

Hotels
•
Independent
8.2 (134 reviews)
Shap, Cumbria, Penrith, England, CA10 3QU , Penrith , GB
44-1931-716628

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Pets allowed

Facilities

Meeting rooms
Fitness facilities
Newspapers in lobby (surcharge)
Arcade/game room
Free WiFi
24-hour front desk
Garden
Luggage storage
Picnic area
Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Lovely location
Character of the building
Cons:
Cleanliness issues
Food quality concerns
Inconvenience with room arrangements

Categories

Cleanliness
7.09
Reviews frequently mentioned dirty towels and rooms, indicating cleanliness issues.
Service
9.56
Positive feedback on staff friendliness and helpfulness throughout the reviews.
Location
9.6
Consistently referred to as a lovely and beautiful location, enhancing guest experience.
Room Quality
8.05
Mentioned varying room sizes and some comfort issues, leading to a mixed review.
Amenities
8.58
Standard hotel amenities were present, but some review notes suggest they need improvement.
Value for Money
7.54
Guests felt the price was not commensurate with the service and quality offered.
Food and Beverage
6.59
Food consistently criticized as bland and often cold, leading to disappointment.
Overall Experience
8.56
Mixed experiences noted, with some positive highlights but significant drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:45

Property Description

Recreation Amenities & Views
Indulge in the fitness center or relax in the garden while taking in the scenic views.

Dining & Drinks
Savor a meal at the restaurant, opt for room service, and enjoy beverages at the bar/lounge.

Additional Amenities
Make use of free Wi-Fi, gaming facilities, and a picnic area. Benefit from services like dry cleaning, 24-hour reception, and luggage storage.

Stay at Shap Wells Hotel in Penrith for a memorable retreat near Yorkshire Dales National Park and Orton Community Park. Book now for an unforgettable experience.

Important information:

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MME

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.2
Based on 134 reviews
Cleanliness: 7.09
Service: 9.56
Location: 9.6
Room Quality: 8.05
Amenities: 8.58
Value for Money: 7.54
Food and Beverage: 6.59
Overall Experience: 8.56
D
Daniel • solo_traveller • gb
1
The worse hotel I stayed at, health hazzard.
Pros:

Nothing

Cons:

Everything, was a dump.

2026-05-16 • via Nuitee
M
martin • solo_traveller • gb
9
Wonderful
Pros:

Staff are excellent, very friendly and welcoming. Beautiful scenery all around the hotel. Walks direct from the hotel. Short easy walk to see red squirrels. Lovely building inside. Good room with plenty of hot water. Good breakfast. Excellent evening meals..
FREE parking. Lift to all floors.

Cons:

Nothing.

2026-05-16 • via Nuitee
R
Russell • solo_traveller • gb
3
Staff were uninterested and the food was shite
Pros:

The food was shite

Cons:

Staff and food quality

2026-05-14 • via Nuitee
M
Machteld • solo_traveller • nl
9
Mooie locatie, wel afgelegen
Pros:

Mooie kamer, vriendelijk oersoneel, lekker diner.

Cons:

Ligt afgelegen van Shap. Wij wandelden het coast to coast pad, dan is het behoorlijk afgelegen. Van te vorwen afspreken, dat ze je komen ophalen

2026-05-13 • via Nuitee
D
David Lee • couple • gb
9
2026-05-13 • via Nuitee
G
Goldring • solo_traveller • gb
10
2026-05-13 • via Nuitee
R
Rosiland • couple • gb
10
Peaceful
Pros:

Loved the tranqjility

2026-05-13 • via Nuitee
K
Katrina • extended_group • gb
1
The hotel location was the best part of the stay.
Pros:

The hotel is a lovely quiet location just off the M6.

Cons:

The hotel is in dire need of refurbishment. The bedrooms are grimy from age and wear, the bathroom is beyond tired and the floor is sticky and discoloured. I didn’t want to use the bathroom at all! The breakfast was similarly disappointing, we left as soon as possible.

2026-05-11 • via Nuitee
G
Georgina • couple • gb
9
2026-05-10 • via Nuitee
S
Stephen • couple • gb
9
Nice hotel in beautiful surroundings.
2026-05-09 • via Nuitee
S
Shauna • couple • gb
9
A relaxing, peaceful hotel, with super staff
Pros:

Comfortable, super decor, helpful and friendly staff. Nothing was too much trouble for them. Great evening meal and breakfast, plus value for money. We’ve made this part of our holiday when going to Scotland. Great place to stay

Cons:

Nothing

2026-05-08 • via Nuitee
A
Attree • extended_group • gb
8
I was taxi-ing my daughter friends on their C2C walk and Shap Spa suited our needs excellently
Pros:

Good rooms, Friendly staff, Art Deco

Cons:

Quiz, while we were having Dinner - but it just added to the 'quirkiness' if Shap Spa!

2026-05-08 • via Nuitee
G
Gwen • couple • gb
8
Very characterful hotel, with lovely woodlands. Great breakfast, comfortable room.
Pros:

Very characterful hotel, with lovely woodlands. Great breakfast, comfortable room. Thank goodness you have kept the original reception area and rooms! Didn't spot any red squirrels so we will have to come back again! Plenty of birds, and lovely to hear the cuckoo.

2026-05-08 • via Nuitee
T
Terra • solo_traveller • us
9
Lovely staff!
Pros:

The Staff of Jamal and Clyde were exceptional. Jamal picked us up in Shap after a long day hiking coast to coast from Patterdale. Breakfast was plentiful. Clyde helped to secure taxi out. Very grateful.

Cons:

Pretty far out of town. Caters to coach buses of tourists enjoying the lakes district.

2026-05-07 • via Nuitee
R
Rogers • couple • gb
6
A comfortable and convenient stop over to break a long journey. Lacked atmosphere.
Pros:

Friendly staff. Comfortable room (if a little cramped). Quiet. Convenient parking. Good dog walking areas. At the time of booking there were no double rooms available, but on arrival we asked and were transferred to a double.

Cons:

Having been told the hotel was very busy and that we would need to book for the restaurant, it turned out there were 5 other tables occupied and within 20 minutes we were the only ones in the dining room. No drinks orders from the table and there was nobody at the bar. A long wait for service and the drinks had to be paid for separately.

2026-05-06 • via Nuitee
D
Deborah • couple • gb
8
Lovely stay.
Pros:

All the staff were lovely & friendly,made to feel very welcome.The breakfast & evening meal was very nice.We loved the look & music it was like going back in time.Would defo stay again if in the area.

Cons:

The rain we had during the night was bouncing off the window ledge,room 105 ,there must have been a problem with the guttering, I mentioned it to the manager who is a credit to the hotel,on the morning & he said i should have told him but as it was during the night ,I didn't know,but apart from that we had a lovely stay.

2026-05-05 • via Nuitee
C
Courtney • extended_group • gb
7
2026-05-04 • via Nuitee
M
Mark • couple • gb
9
Very good overnight stay in a lovely hotel in a beautiful setting surrounded by nature & wildlife
Pros:

Whole hotel is Super Clean
Food is amazing
Room was big, bright with a 4 poster bed
Fantastic nature walks right outside the hotel (with red squirrels)
Very professional & friendly staff

Cons:

Some of the guests, a group of contractors from the nearby motorway roadworks were staying there. They were loud, foul mouthed & obnoxious towards the hotel staff, who handled it well with patience & politeness.

2026-05-03 • via Nuitee
J
JDC315 • solo_traveller • gb
8
2026-04-29 • via Nuitee
D
David • solo_traveller • gb
9
Pros:

Long ride on motorbikes to the hotel. Perfect stop over for our journey just off A6 or M6. Good big parking area, secure and safe. Lovely welcome by reception and bar staff as we needed a pint sitting outside in the evening sun. Nice twin room with good shower and comfy beds. Evening meal was good value and nice choice of food with good service. Good night's kip followed by an excellent breakfast. Hotel has a good atmosphere and for a huge Victorian type hotel nice decor. Will definitely stay again , hopefully soon.

Cons:

Having to leave, wish we stayed another night.

2026-04-26 • via Nuitee