Shap Wells Hotel

Lovely quaint hotel.

The room was very clean, parking was good and service at the bar was excellent. The staff in,particular were very kind and friendly, we enjoyed our stay very much and would stay there again,thank you.

Old fashioned, isolated and wonderful

Lovely location.
Staff extremely helpful

All in all, we would not recommend!

They didn’t seem to know we were arriving with a baby and a dog, despite several messages from me. They showed us to a room far too small and through the dining room so we wouldn’t be able to get our dog to it. We were given a new larger room which smelt strange and we had to call to ask for towels. No cot was provided, although we were offered one later on. We were told there was no food on the menu available as it had been pre-booked by the coach guests and we should have pre-booked, despite an email saying we didn’t need to - we were told to go to the local pub, which was also full. The supper that we did eventually get was simple but mainly good and breakfast was basic canteen food - alright but very greasy and tasteless.

Neither the food nor the hotel were worth the money and we will definitely not be returning.

An excellent facility. A true surprise!

Friendly staff, classic oldy worldy feel to the hotel

A really friendly hotel

Everything

Easy check in from friendly helpful man on reception. Twin room was clean and a fair size .Beds were comfortable. An abundance of tea and coffee was available.

Nice old worlde hotel . Beautiful location . Easy check in . First room smelt of stale smoke so was promptly moved .
Cold shower and when I mentioned this I was told maintenance were working on it . A warning might of staved off the shivers . Booked dinner sadly that was cold and when I mentioned that there was no solution . Great choice for breakfast but sadly that was also cold

Disappointed about cleanliness

Used the hotel as a stop over for travelling north. Have stayed before but in all honesty feel like it’s not as good as the last few times we have stayed. Dirty towels and not so clean room. Breakfast wasn’t up to its usual standard. But there were two coach loads in so maybe they were stretched.

Just stayed the night. Quiet, clean, standard breakfast.

This place has the potential but is tired. For some reason I was given an accessible room on the ground floor (not sure what happened to the “garden view”? But having been on the road I wasn’t going to argue .The room felt cold and the decor seemed tired. The bed was ok and I managed to get through the night.
Disappointed to find they stopped serving food when I arrived and I was sent to Shap but there was nothing appealing.
Breakfast was self serve buffet. Note the turkey bacon.

This Hotel building has soooo much character! It was a true delight and the staff were all so friendly and upbeat! Beth from the bar/dining room was especially fun with a great sense of humor! She made our stay even more enjoyable! Shebby (sp?), Waffi (sp?)) and Nevin (sp?)were also very fun and pleasant! We will never forget the wonderful three days that we spent here and can’t recommend this place enough!

Excellent for the price a little dated but very clean Breakfast buffet style but very good, red squirrels in the grounds are a must see

It’s Lovely venue, we arrived late due to traffic congestion on M6 , (think the Hotel Sign just off the Motorway -should direct via the A6 it’s a much better road-than the very rough track -a nightmare from B road- Sat Nav Directions-!,). Breakfast was lovely, Bed Comfort excellent - as we arrived late I was concerned we might wake others as floor boards in room were creaky, we were not at the Hotel but a few hours but very impressed with the place and over the top .helpful day manager and Staff (on 2nd if August)if we venture North again we will certainly stay again -hopefully longer next time-. Feeling of a taste of Luxury, With impressive surroundings and Friendly Helpful -staff . In fact everyone we met were relaxed and commented about the historical side -other people passing through- ‘it has character’, Well Established .

Very pleasant staff. Beautiful furnishing and fittings not fully utilised.
Very disorganised. No one at reception because they are in the dining room.
Room was tired but functional.
Lovely setting. Such potential.

This is a great hotel for an overnight stay.Our room was a little cramped and the decor was looking a bit tiredbut it was clean and comfortable. We booked our breakfast slot after the coach parties and there was not a lot left to eat. Check-in was excellent but staff could have been more attentive at breakfast time.