Mercure Edinburgh Haymarket

Hotels
Mercure
8.6 (7079 reviews)
38 Gardners Crescent , Edinburgh , gb

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Heating issues
Cleanliness problems

Categories

Cleanliness
6.99
Several mentions of cleanliness issues, including stagnant water and unclean rooms.
Service
9.96
Staff were frequently described as kind and helpful.
Location
9.5
A nice quiet location within walking distance to the city center.
Room Quality
7.45
Issues with broken heating, cold rooms, and missing amenities.
Amenities
7.98
Some amenities were reported as non-functional, including heating and coffee machines.
Value for Money
8.94
Reports of reasonable pricing for the services provided at the hotel.
Food and Beverage
8.99
Breakfast was noted as good, although there was mention of room service failures.
Overall Experience
8.96
Mixed experience with significant issues but some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:22

Property Description

Central Location in Edinburgh City Centre
Located just minutes away from the Edinburgh International Conference Centre and Haymarket train station, the Mercure Edinburgh Haymarket offers convenience and accessibility for both business and leisure travelers.

Modern Rooms with Essential Amenities
Each room at the hotel is equipped with USB chargers, free high-speed internet, air conditioning, a minibar, and tea/coffee making facilities. Guests can relax in a comfortable seating area and enjoy the convenience of a well-equipped bathroom with complimentary toiletries.

Convenient Facilities and Nearby Attractions
Guests can enjoy the convenience of a 24-hour front desk and a bar within the hotel. With popular attractions like Edinburgh Castle and Edinburgh Zoo just a short distance away, the Mercure Edinburgh Haymarket is the perfect base for exploring the city.

Book your stay at Mercure Edinburgh Haymarket now for a memorable experience in the heart of Edinburgh!

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.

Please note that one child under 12 years can stay free of charge in an extra bed (only available in Comfort Double with Sofa Bed or Privilege Double with Sofa Bed).

Please note that older children are charged GBP 20 per night in an extra bed (only available in Comfort Double with Sofa Bed or Privilege Double with Sofa Bed).

Please note accommodations and breakfast are free for 2 children aged under 6 years staying in a parent/guardian's room. From 6 to 13 years accommodations is free, and there is a 50% discount on breakfast.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EDI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 7079 reviews
Cleanliness: 6.99
Service: 9.96
Location: 9.5
Room Quality: 7.45
Amenities: 7.98
Value for Money: 8.94
Food and Beverage: 8.99
Overall Experience: 8.96
D
Derval couple ie
9
2026-04-11 via Nuitee
M
Mohammad solo_traveller il
1
Pros:

Nothing

Cons:

Everything, no one is helping the guests

2026-04-11 via Nuitee
M
Maria solo_traveller it
8
Un budget quattro stelle con tutto L’essenziale per un buon soggiorno! Vicino al centro e in una bella zona. Consigliamo
Pros:

Il rapporto qualità prezzo. Buono!

Cons:

La stanza era un po’ piccola per tre, lo spazio nell’,armadio molto ridotto non ha permesso di disfare le valigie. Tuttavia c,era tutto L,essenziale e il bagno era piacevole nuovo e pulito

2026-04-11 via Nuitee
S
Selin couple de
8
2026-04-10 via Nuitee
M
mark dominic family_with_children it
9
Nice position and great staff!
Pros:

The staff was the highlight of the stay: they were very courteous and helpful and accommodated our requests. Also the breakfast was remarkably good, lots of options and variety, all products were timely replenished. Very good position, ideal for enjoying the city, near the center but in a quiet area.

Cons:

Everything was fine. Maybe a bit pricey, but totally in line with the quality and level of the structure and with the overall prices in the city and the period.

2026-04-10 via Nuitee
A
Arilson couple br
10
2026-04-10 via Nuitee
H
Halina couple gb
10
Great value for money, would stay again
Pros:

Location and staff were fab, so friendly. I was able to check in a little early which was much appreciated. Mattress very comfortable - first time in years I woke up without back pain!

Cons:

If I was being petty the lifts could be slow, but no big deal.

2026-04-10 via Nuitee
M
Mirian family_with_children es
8
2026-04-09 via Nuitee
K
katie couple gb
9
2026-04-09 via Nuitee
M
marah family_with_children gb
10
All good
Pros:

Great staff

Cons:

Not comfort pillows

2026-04-09 via Nuitee
M
Marta family_with_children pt
10
Conforto e Simpatia
Pros:

O hotel está inserido numa zona calma e muito agradável. Sentk que todos os funcionários foram muito prestativos e simpáticos. Necessitámos de um adaptador para carregar o telefone com bateria e foi-nos logo solucionado um como auxilio. Impecável o pequeno almoço, pastelaria do dia e super fofinha. Adorámos o local.

Cons:

Talvez pela localização do quarto, pelas 07h00 ouvia-mos os carrinhos com as toalhas/roupas do hotel que entravam e saiam para o interior/exterior do mesmo. Contudo não nos incomodou muito.

2026-04-09 via Nuitee
T
tobias couple it
9
Pros:

Very clean and great reach for everything in the city by foot.

Cons:

Lift was a little slow sometimes.

2026-04-09 via Nuitee
S
sharon couple gb
10
Excellent stay 😊
Pros:

Great position ! Easy walk into Centre.
Staff very friendly and helpful
Would defo recommend and return !

Cons:

Nothing !

2026-04-08 via Nuitee
R
Ryan couple gb
8
2026-04-08 via Nuitee
D
Darcey couple gb
6
Quite expensive for not a very good stay!
Pros:

Relatively clean, comfortable bed

Cons:

Air con was very poor- we woke up every morning drenched in sweat. The skirting boards were very scuffed, with some mold in the bathroom. There was blood on the duvet cover

2026-04-08 via Nuitee
C
Clare-Louise couple gb
8
2026-04-08 via Nuitee
R
Rafael Monclús couple es
5
Para una breve estancia Edimburgo, está bien.
Pros:

La tranquilidad, la limpieza y la amabilidad en recepción y comedor del desayuno.

Cons:

Las presión de la camarera de planta que, casi, pretendía que salieramos de la habitación, para realizar su trabajo. Y hablo de las 9:30 de la mañana.

2026-04-08 via Nuitee
A
Amira couple eg
10
2026-04-07 via Nuitee
L
Lesley family_with_children ie
8
Enjoyed a nice comfortable hotel
Pros:

Lovely hotel very comfy beds and excellent breakfast

Cons:

Was disappointed that cash wasn’t accepted we ate and drank out in evening,would off been nice to have drinks in bar..

2026-04-07 via Nuitee
M
Matt family_with_children gb
3
Disappointing 4 Night Stay
Pros:

The rooms were very clean throughout our stay, and the cleaning staff were thorough and did a great job. Everything felt well looked after and tidy.

Cons:

The rooms were very small, especially the family room, which felt far too cramped for a stay with children. The room itself was very basic and didn’t offer much in terms of comfort or space. We did ask about changing rooms, but were told this wasn’t possible, and there was a noticeable lack of understanding given we were staying with kids.
The reception staff were polite, but generally not very helpful when we needed assistance. Additionally, the kitchen was closed on two occasions due to a lack of staff, which was disappointing and inconvenient during our stay.

2026-04-07 via Nuitee