Mercure Edinburgh Haymarket

Hotels
Mercure
8.6 (6861 reviews)
38 Gardners Crescent , Edinburgh , gb

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Heating issues
Cleanliness problems

Categories

Cleanliness
6.99
Several mentions of cleanliness issues, including stagnant water and unclean rooms.
Service
9.96
Staff were frequently described as kind and helpful.
Location
9.5
A nice quiet location within walking distance to the city center.
Room Quality
7.45
Issues with broken heating, cold rooms, and missing amenities.
Amenities
7.98
Some amenities were reported as non-functional, including heating and coffee machines.
Value for Money
8.94
Reports of reasonable pricing for the services provided at the hotel.
Food and Beverage
8.99
Breakfast was noted as good, although there was mention of room service failures.
Overall Experience
8.96
Mixed experience with significant issues but some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:22

Property Description

Central Location in Edinburgh City Centre
Located just minutes away from the Edinburgh International Conference Centre and Haymarket train station, the Mercure Edinburgh Haymarket offers convenience and accessibility for both business and leisure travelers.

Modern Rooms with Essential Amenities
Each room at the hotel is equipped with USB chargers, free high-speed internet, air conditioning, a minibar, and tea/coffee making facilities. Guests can relax in a comfortable seating area and enjoy the convenience of a well-equipped bathroom with complimentary toiletries.

Convenient Facilities and Nearby Attractions
Guests can enjoy the convenience of a 24-hour front desk and a bar within the hotel. With popular attractions like Edinburgh Castle and Edinburgh Zoo just a short distance away, the Mercure Edinburgh Haymarket is the perfect base for exploring the city.

Book your stay at Mercure Edinburgh Haymarket now for a memorable experience in the heart of Edinburgh!

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.

Please note that one child under 12 years can stay free of charge in an extra bed (only available in Comfort Double with Sofa Bed or Privilege Double with Sofa Bed).

Please note that older children are charged GBP 20 per night in an extra bed (only available in Comfort Double with Sofa Bed or Privilege Double with Sofa Bed).

Please note accommodations and breakfast are free for 2 children aged under 6 years staying in a parent/guardian's room. From 6 to 13 years accommodations is free, and there is a 50% discount on breakfast.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EDI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 6861 reviews
Cleanliness: 6.99
Service: 9.96
Location: 9.5
Room Quality: 7.45
Amenities: 7.98
Value for Money: 8.94
Food and Beverage: 8.99
Overall Experience: 8.96
A
Agnieszka couple pl
9
Polecam
Pros:

Pomocny, życzliwy personel. Bez problemu można było wcześniej się zakwaterować. Śniadania świeże, smaczne, chociaż na dłuższą metę monotonne i mało warzyw

Cons:

Początkowo szwankowała klimatyzacja, ale wszystko zostało ustawione. W łazience nieznacznie podciekała woda spod umywalki, ale nie miało to wpływu na komfort korzystania z pokoju i lazienki

2026-02-14 via Nuitee
S
Stefanos couple gr
8
Pros:

Το ξενοδοχείο ήταν κοντά στην πόλη εύκολα το περπατάς αλλά έχει και στάση λεωφορείου! Το πρωινό ήταν αξιοπρεπές.

Cons:

Οταν φτάσαμε μας έδωσαν δωμάτιο όπου ο κλιματισμος δεν λειτουργούσε όταν το κατάλαβα μίλησα με την ρεσεψιόν μου άλλαξαν δωμάτιο κατευθείαν

2026-02-14 via Nuitee
S
Shirley solo_traveller gb
9
Very convenient for transport links, comfortable, excellent value for money and friendly staff.
Pros:

Location was great.
Unexpected room upgrade and lovely welcome on return second visit.

Cons:

Found TV a little difficult to negotiate.
Further instructions may have helped.

2026-02-14 via Nuitee
M
Melissa family_with_children gb
8
Absolutely stunning hotel.
Pros:

Absolutely stunning hotel, welcoming staff and lovely place to stay.

Cons:

The heating wasn’t working so it was freezing all night.

2026-02-14 via Nuitee
G
Geraldine solo_traveller gb
8
2026-02-14 via Nuitee
S
Sheila Krshana couple gb
9
Pros:

Very helpful and approachable staff. Comfortable and warm rooms.

Cons:

None

2026-02-14 via Nuitee
G
Gaynor couple gb
10
Really great stay!
Pros:

Fab location. Clean. Quiet. Super comfy bed. Great shower. Really lovely and welcoming staff.

Cons:

Nothing

2026-02-14 via Nuitee
M
michael family_with_children ie
8
2026-02-14 via Nuitee
A
Alec family_with_children gb
10
2026-02-13 via Nuitee
S
stephanie family_with_children gb
10
2026-02-13 via Nuitee
M
Mariana couple pt
9
2026-02-12 via Nuitee
E
Euan family_with_children gb
8
Solo adventure
Pros:

Room was comfy enough. Just the correct size. The free drinks in the fridge were a bonus. Was weird having water from a carton but waters water so can't complain. Easy check in and check out. Breakfast was a 6/10. Bacon was over cooked and fried egg had sat to long but rest was perfect.

2026-02-12 via Nuitee
N
Neilla couple fr
10
Super
Pros:

Le personnel

Cons:

Il n’y a pas assez de choses dans les chambres

2026-02-12 via Nuitee
S
Szajkò couple gb
8
2026-02-12 via Nuitee
C
Catherine couple gb
8
A great boutique hotel in a good area
Pros:

A good location with lovely facilities and enjoyed the complimentary drinks reception.

2026-02-12 via Nuitee
L
Liam solo_traveller gb
7
2026-02-12 via Nuitee
J
John solo_traveller ie
1
2026-02-11 via Nuitee
K
Kalpazidi couple gb
4
Cons:

The cleanliness was poor with stains around pillows and towels.

2026-02-11 via Nuitee
G
Gal couple il
1
Very disappointed
Pros:

Noting

Cons:

I have been in Mercure hotel in Budapest, Debrecen and in Vienna.
Every it was wonderful but unfortunately Mercure hotel in Edinburgh was Very disappointing to say the least. Starting with receiving the room, we first received a room with mold and dampness. After complaining to the reception, we received a room two hours later on the minus one floor, which according to the reception representative, the minus one floor is on a hill. Upon entering the room, we received a stuffy room, and as soon as you open the window, there is a concrete wall in front of you. It is important to note that there was broken glass at the entrance to the room, and I did not feel that I had to complain so that I would not receive a room on the minus two floor.

2026-02-11 via Nuitee
N
nicola family_with_children gb
5
Pros:

Great location and room is a good size.

Cons:

Cold rooms and only option is to be given a small fan heater. Suggestion that the heating was working but control was flashing with error and it felt cold for the entire 2 night stay.

2026-02-11 via Nuitee