Mercure Edinburgh Haymarket

Hotels
Mercure
8.6 (7393 reviews)
38 Gardners Crescent , Edinburgh , gb

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Heating issues
Cleanliness problems

Categories

Cleanliness
6.99
Several mentions of cleanliness issues, including stagnant water and unclean rooms.
Service
9.96
Staff were frequently described as kind and helpful.
Location
9.5
A nice quiet location within walking distance to the city center.
Room Quality
7.45
Issues with broken heating, cold rooms, and missing amenities.
Amenities
7.98
Some amenities were reported as non-functional, including heating and coffee machines.
Value for Money
8.94
Reports of reasonable pricing for the services provided at the hotel.
Food and Beverage
8.99
Breakfast was noted as good, although there was mention of room service failures.
Overall Experience
8.96
Mixed experience with significant issues but some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:22

Property Description

Central Location in Edinburgh City Centre
Located just minutes away from the Edinburgh International Conference Centre and Haymarket train station, the Mercure Edinburgh Haymarket offers convenience and accessibility for both business and leisure travelers.

Modern Rooms with Essential Amenities
Each room at the hotel is equipped with USB chargers, free high-speed internet, air conditioning, a minibar, and tea/coffee making facilities. Guests can relax in a comfortable seating area and enjoy the convenience of a well-equipped bathroom with complimentary toiletries.

Convenient Facilities and Nearby Attractions
Guests can enjoy the convenience of a 24-hour front desk and a bar within the hotel. With popular attractions like Edinburgh Castle and Edinburgh Zoo just a short distance away, the Mercure Edinburgh Haymarket is the perfect base for exploring the city.

Book your stay at Mercure Edinburgh Haymarket now for a memorable experience in the heart of Edinburgh!

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.

Please note that one child under 12 years can stay free of charge in an extra bed (only available in Comfort Double with Sofa Bed or Privilege Double with Sofa Bed).

Please note that older children are charged GBP 20 per night in an extra bed (only available in Comfort Double with Sofa Bed or Privilege Double with Sofa Bed).

Please note accommodations and breakfast are free for 2 children aged under 6 years staying in a parent/guardian's room. From 6 to 13 years accommodations is free, and there is a 50% discount on breakfast.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EDI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 7393 reviews
Cleanliness: 6.99
Service: 9.96
Location: 9.5
Room Quality: 7.45
Amenities: 7.98
Value for Money: 8.94
Food and Beverage: 8.99
Overall Experience: 8.96
R
Ravi solo_traveller gb
8
2026-07-11 via Nuitee
İsmail couple tr
7
2026-07-11 via Nuitee
C
Cristina solo_traveller pt
10
Pros:

Tudo

2026-07-10 via Nuitee
S
Santiago couple co
9
Cons:

The room was nice and clean but the bathroom had a strong mould smell. Not the best location if you only want to walk around Edinburgh.

2026-07-10 via Nuitee
A
Anna couple pl
7
Pros:

+ Hotel w dobrej lokalizacji, spokojnie można dotrzeć do centrum spacerem
+ Niedaleko przystanek autobusowy, knajpki i sklepy (Tesco Express, M&S Food)
+ Personel bardzo miły
+ W pokoju było czysto, wydawał się też dobrze wygłuszony bo nie słyszeliśmy innych gości
+ Po wymeldowaniu bez problemu można było na parę godzin zostawić bagaż do przechowania

Cons:

- Śniadania były bardzo rozczarowujące - niezbyt duży wybór, mało warzyw

2026-07-10 via Nuitee
G
Guido extended_group it
7
3 days in Edinburgh
Pros:

The Hotel is a standard Mercure facility, conveniently located to Haymarket Train/Bus and Tram stops (10 mins walk) and to Old/New Town (about 20 mins walk). Rooms were spacious, tidy and clean. Breaksfast has the typical Scottish style in a self-serve fashion, however a good selection of hot/cold dishes plus pastries is also available. The staff were professional, however not as friendly as I found in other locations.

Cons:

The room bathroom did not have any AC inlets, so no chance to plug in a shaver or the provided hair-dryer (you would have to step out of the bathroom to plug it and dry your hair). There was no toilet brush.
However, the most annoying thing was the bed linen: even if it was full summer, there was only a very thick duvet which made sleeping very uncomfortable (too warm) so we did not have a good night sleep.

2026-07-10 via Nuitee
M
Mariko solo_traveller gb
10
Fantastic Stay
Pros:

The male staff member who assisted me with check-in was exceptionally kind and helpful. I was also able to check in earlier than expected, which I greatly appreciated. All of the other staff members were friendly and provided excellent service as well. In particular, the gentleman who handled my check-in was truly outstanding and made a great impression.

Cons:

None.

2026-07-09 via Nuitee
H
Harke solo_traveller nl
8
Pros:

Zeer goed bed

Cons:

Niks

2026-07-09 via Nuitee
A
Anna couple it
8
Bene ma non benissimo
Pros:

La camera è spaziosa e accogliente. Ho apprezzato molto il benvenuto.
Il personale della reception è molto gentile.
La posizione è buona, non in centro, ma ben collegata anche con l aeroporto e la zona è tranquilla.

Cons:

Il Wi-Fi non funziona bene, soprattutto la sera, la linea non regge.
A colazione le cose che vengono finite non vengono rifornite e se non si arriva presto il buffet rimane molto disordinato (e in media ci sono 4 camerieri).
Trovo che il costo sia elevato rispetto alla qualità offerta.

2026-07-09 via Nuitee
N
Nabil couple gb
10
Meet all my expectations, amed from receiption was excellent ,welcomed with smile and even early check in , Hotel is cle
Pros:

Clean, comfort, location and staff

Cons:

Nothing , all good

2026-07-09 via Nuitee
H
Helen couple gb
6
2026-07-09 via Nuitee
S
Sonja couple de
9
2026-07-09 via Nuitee
A
Anaïs solo_traveller fr
8
2026-07-09 via Nuitee
W
wendy solo_traveller gb
5
A bit disappointed for the price
Pros:

Staff were friendly and was walkable to the venue we were visiting

Cons:

The room was not cleaned due to a mix up at reception so on arrival we walked into a dirty unmade room. The reception staff rectified this immediately by giving us a different room and were very apologetic but the new room still had a dirty toilet seat and was just a bit tired given how expensive it was. The breakfast buffet we attended at 9am and almost all the hot food was gone and took so long to replenish we didn't really get to eat what we wanted. The juice machine was also out of order.

2026-07-09 via Nuitee
H
Hermina family_with_children si
9
2026-07-08 via Nuitee
C
Clare family_with_children gb
10
A well appointed, friendly and very comfortable quiet hotel within easy reach of the city.
Pros:

Breakfast was delicious, hotel super comfy and quiet, lovely staff who were very friendly and kind. The hotel was a great base for exploring Edinburgh from and close walk to Haymarket tram.

Cons:

Nothing - all was great.

2026-07-07 via Nuitee
T
Toomas solo_traveller ee
10
2026-07-07 via Nuitee
S
Simone couple us
9
2026-07-07 via Nuitee
A
Andrea couple it
8
Soggiorno piacevole e confortevole.
Pros:

Struttura vicino al centro.
Camera pulita e silenziosa.
Letto comodo.
Bagno ampio e confortevole.
Tv ok.

Cons:

A colazione si crea un po' di coda poiché hall è piccola e non ci sono tanti tavoli ma l'attesa dura poco.
Personale gentile.

2026-07-07 via Nuitee
A
Alison solo_traveller gb
10
2026-07-06 via Nuitee