White Palace Hotel

Hotels
7.2 (105 reviews)
Sirinevler Mh. Maresal Fevzi Çakmak Cd., 2.Yol No:19/1A Sirinevler/Bahçelievler, Istanbul, Istanbul, 34188 , Istanbul , TR

Facilities

Express check-out
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Wheelchair accessible
Elevator
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Kind staff
Excellent location
Cons:
Unhygienic room
Sagging mattress causing discomfort

Categories

Cleanliness
4.24
Room was unhygienic.
Service
9.21
The staff is kind, understanding, and helpful.
Location
9.25
Location is excellent.
Room Quality
5.2
Mattress was sagging, causing back and neck pain.
Amenities
7.43
Standard quality for this hotel tier.
Value for Money
7.39
Standard quality for this hotel tier.
Food and Beverage
7.44
Standard quality for this hotel tier.
Overall Experience
7.41
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:12

Property Description

Experience a serene getaway at the stunning White Palace Hotel, perfectly nestled in the heart of Istanbul, offering unparalleled comfort and convenience.

Breathtaking Views
Relax on our beautiful terrace and enjoy the picturesque garden, creating the perfect setting for a tranquil escape.

Luxurious Amenities
Indulge in our 43 stylish guestrooms equipped with minibars, flat-screen televisions, and complimentary Wi-Fi. Experience ultimate comfort with private bathrooms featuring high-end toiletries.

Around-the-Clock Service
Benefit from our 24-hour room service and seamless express check-in and check-out, ensuring your stay is as luxurious and hassle-free as possible.

Enhance your Istanbul experience—book your stay at White Palace Hotel today!

Important information:

  • Couples wishing to share a room must provide proof of marriage.
  • Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: IST

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

Location

Guest Reviews

7.2
Based on 105 reviews
Cleanliness: 4.24
Service: 9.21
Location: 9.25
Room Quality: 5.2
Amenities: 7.43
Value for Money: 7.39
Food and Beverage: 7.44
Overall Experience: 7.41
E
Emin partner
4
Pros:

Kamer was onhygiënisch, matras was ingezakt waardoor we met rug- en nekpijn wakker werden.

Locatie is uitstekend.

2025-09-09 via Nuitee
A
Alim partner
10
Pros:

The staff is kind, understanding and helpful, and their english is okay... for a tourist not speaking Turkish, it is very much noticed and appreciated.

2025-08-27 via Nuitee
M
Meltem
4
Pros:

2. Gece elektrik kesildi, jeneratör çalışmadı, sular da kesildi, sıcakta klimasız ve susuz kalamayacağım için geceyi bir yakınımda geçirmek zorunda kaldım.

2025-06-27 via Nuitee
W
Wida
10
Pros:

Amazing hotel, very clean, very helpful and accommodating staff. Supervisor was very nice as well. Definitely will be booking this hotel again!

2025-05-14 via Nuitee
N
Nataliya family
2
Pros:

This is the worse hotel I ever stayed in. No respect for their guests. Stayed there 3 horrible nights, they give us room on the first floor behind there check in desk, I asked for the upper floor, but they said they don’t have 2 beds on upper floors, if you stay on the first floor you won’t be able to sleep not until 12:30 am, due to very loud noise in the lobby by their own stuff, very disrespectful, we asked please be quiet, we need to sleep, we have early appointments, they say ok, next minute the noise still the same,I usually don’t complain, but this time I had to say something because I have never experienced anything like that in a hotel, they are just so loud, and our window on that side also, the room is so dark, they had no lights the day before and night of our check out, how in the world am I supposed to put things in my suitcase if I can’t see anything in the room, they did not offer any help with that, they did not apologies for the inconvenience, I had to take a shower in a dark, water was still hot, I had to go outside and it was windy that day with wet hair, nowhere to charge your phone, absolutely horrible experience, I want my money back ,it was waste of money for this place, their bathroom in such a rundown condition, I asked for a hand towel, all the hotels here give you 2 towels, because there’s two of us , the lady there said they don’t have it, it needs to be washed, this hotel is not ready to serve its guests, not very friendly, do not stay here!

2025-04-28 via Nuitee
A
Alptigin
4
Pros:

resepsiyondaki arkadaşlar çok iyi, onun dışında yataklar çok rahatsız, duş suyu 5 dakka sonra ısınıyor, trt izliyordum maç vardı şifreliye geçti aradım arkadaşlar gelsin ilgilensin dediler gelen olmadı, duvarlar ince yanlarda kalan misafirlerden ses geliyor.

2025-01-25 via Nuitee
M
MAGOMED
2
Berbat
Pros:

Otelde başta olmak üzere temizlik oteldeki çalışanların davranışı ve ilgisi dahil her şey çok kötüydü. 5 gece yaptığımız rezervasyonda sadece 2 gece kalabilirdik. Oda dağınık ve dar, televizyon çalışmıyordu. Tuvaletten kanalizasyon kokusu geliyordu ve bide bozuktu. Para iadesi yapmak da istemediler 3 kalmadığımız gece için. Hayal kırıcı bir deneyim

2025-01-11 via Nuitee
M
Melike
10
Pros:

Konaklamamda tek problem yatak konusunda ucuza kaçmış olmaları yatak hiç rahat değildi onun haricinde konum temizlik ve çalışan personel çok iyiydi. Tekrar kalmak isterim ama yatak kalitesinin artması şartıyla

2024-12-15 via Nuitee
A
Alexis
10
Pros:

Great service. The front desk was 24/7 and I felt safe. They answered every call and helped me with any need of mine. I am a women who traveled alone here and I felt so taken care of and safe. Thank you guys for the amazing service. Water pressure was great and great temperature. Room was clean and bed comfortable. AC worked and Wifi was a bit shaky at times but eventually became consistently working. Would return here again.

2024-09-20 via Nuitee
F
FODIL
10
Pros:

Staff was very friendly and helpful, especially the gentleman from afghanistan sorry I didn’t ask for the name

2024-07-09 via Nuitee
D
David
8
Pros:

Es war angenehm.

2024-05-07 via Nuitee
S
Sofia family
10
Pros:

Very nice staff and service was great!

2024-03-04 via Nuitee
S
Sofia family
10
Pros:

Very nice staff and service was great!

2024-03-04 via Nuitee
H
Hasan
4
Pros:

Schlecht

2024-01-11 via Nuitee
S
Seher
4
Pros:

İdare eder diyelim. Yani beklentinizi düşük tutun. En berbat olan ise 5 gece kaldım 6 gece parası vermiştim. Yatakların rahatsızlığı o kadar yüksekti ki. Sırtım belim her sabah ağrı ile uyandım. Yatak vıcık vıcıktı. Kımıldadığın an gıcırdamaya başlıyordu. Malesef memnun kalmadım. Ama çalışanları güleryüzlü ve saat kaç olursa olsun yardımcı oldular.

2023-12-16 via Nuitee
I
Irfanullah family
10
Pros:

The Stay at White Palace, was very Nice. The Stuff was 24/7 available and did a great Job.

2023-10-20 via Nuitee
A
Andre carel
10
Pros:

Je recommande cette hôtel

2023-07-31 via Nuitee
M
Mustapha
6
Pros:

Rummelig suite. Badeværelse alt for lille. Enkelt seng i stykker. Parkeringsforhold vanskelige.

Ligger i et meget charmerende lokalområde med gode shopping og spise muligheder.

2023-07-21 via Nuitee
K
Kirill
10
Pros:

Very friendly and helpful stuff!
The hotel is located with everything near by and is easy to find

2023-03-13 via Nuitee
A
Abdelhakim
10
Très bon séjour
Pros:

Personnel très accueillant et chaleureux
J’ai bien aimé mon séjour dans cet hotel

2022-12-31 via Nuitee