Hotel Le Relais Saint-Jacques

Hotels
9 (1927 reviews)
13 avenue De Verdun , Saint-Jean-de-Luz , fr

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Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Cons:
Breakfast variety
Cleanliness issues in bathrooms

Categories

Cleanliness
8.46
Several mentions of cleanliness, but some concerns about bathroom maintenance.
Service
9.43
Generally positive comments about friendly and helpful staff.
Location
9.97
Location frequently praised as perfect and convenient.
Room Quality
8.42
Comfortable rooms noted, but some reported issues with views and size.
Amenities
8.95
Adequate amenities mentioned, though some dissatisfaction with the breakfast variety.
Value for Money
8.91
Good value for money highlighted, especially in regard to location.
Food and Beverage
8.46
Breakfast quality received mixed reviews; some mentioned minimal options.
Overall Experience
9.43
Overall positive sentiment with guests expressing willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:07

Property Description

Luxurious Accommodations
Indulge in air-conditioned rooms with modern amenities such as a flat-screen TV, free internet access, and a minibar. The private bathrooms are equipped with conveniences like a hairdryer and a towel rail for your comfort.

Accessibility and Comfort
Experience the highest standards of comfort at our hotel, designed to be inclusive and welcoming for all guests. With features like an elevator providing unrestricted access, we ensure a seamless stay for everyone, including disabled individuals.

Delightful Dining Experience
Start your day right with a delicious breakfast service provided at Hotel Le Relais Saint-Jacques. Enjoy a variety of options to fuel up for a day of exploring the beautiful surroundings of Saint-Jean-de-Luz.

Book now to experience the perfect blend of luxury, accessibility, and excellent service at Hotel Le Relais Saint-Jacques.

Important information:

The hotel reception is open from 07:00 to 19:00. For people wishing to access the hotel outside opening times, the door code will be sent by text message or email.

When traveling with pets, please note that an extra charge of EUR 15 per night applies. Please note that the property can only allow pets with a maximum weight of 20 kilos.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIQ

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 20 per day.

Location

Guest Reviews

9
Based on 1927 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.97
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
A
Anne Marie • couple • fr
8
Très sympa
Pros:

L’emplacement del’hotel la chambre spacieuse
La vue super

Cons:

Un peu de laisser aller dans la salle de bain

2026-03-28 • via Nuitee
P
Philippe • couple • fr
8
2026-03-26 • via Nuitee
C
Cheryl • couple • gb
8
Perfect location, central so easy to access the main square with bars/restaurants etc.
Cons:

Could do with more milk for making 'English' tea.

2026-03-25 • via Nuitee
T
Teija • couple • fi
8
Central location
Pros:

Good location near everything. Parking nearby. Friendly staff. Nice breakfast. Good Wifi.

Cons:

Wall-to-wall carpet

2026-03-24 • via Nuitee
F
FraDemu • couple • ie
8
2026-03-23 • via Nuitee
A
Andreina • couple • es
10
Perfecta 🤩
Pros:

Está ubicado en un punto perfecto para salir a caminar por Saint Jean y disfrutar de todo a solo un paso, tiene parking pago previa reserva y según la disponibilidad lo cual también es muy cómodo, el personal con un trato muy amable y sino hablas francés puedes hacerlo en español e inglés y siempre habrá quien te entienda, el desayuno perfecto con productos locales .

Cons:

Sólo que las habitaciones tuvieran un poquito más de área, pero no es nada que incomode la estadía.

2026-03-23 • via Nuitee
R
Raul • solo_traveller • es
8
Pros:

La ubicación y la limpieza

Cons:

La claridad a la noche

2026-03-22 • via Nuitee
A
Alain • couple • fr
10
Pros:

L emplacement très bien proche de la plage du centre le parking a proximité le personnel est très sympathique et accueillant

2026-03-22 • via Nuitee
L
Lopez • solo_traveller • fr
10
Pros:

Établissement très propre et bien situé, à 2 pas du centre historique. Possibilité parking gratuit de la gare juste en face. Personnel accueillant et disponible. Petit déjeuner copieux.

Cons:

Ras

2026-03-21 • via Nuitee
V
Victor • couple • es
8
Pros:

Muy buena ubicación, limpio y personal muy amable , sin duda repetiría .

2026-03-21 • via Nuitee
K
Kim • couple • gb
9
We would definitely stay again, the location with its proximity to the restaurants and bars is great
Pros:

The bed was extremely comfortable, the room very clean, the shower was great bur the water temperature and little unpredictable. Breakfast is simple but adequate, the bakery items could have been a little fresher but overall OK

Cons:

Parking is provide if booked in advance, which we did, although its secure its expensive.

2026-03-21 • via Nuitee
M
Marie-Pierre • couple • fr
8
Pros:

Très bien situé, personnel très accueillant et très sympathique. En centre ville et Très calme malgré tout, un parking juste à côté.

2026-03-20 • via Nuitee
A
Alexander • couple • es
9
2026-03-20 • via Nuitee
I
Iñigo • couple • es
9
2026-03-19 • via Nuitee
A
Alain • couple • fr
9
2026-03-19 • via Nuitee
C
clausen • family_with_children • es
5
Para 1 noche puede estar bien
Pros:

El desayuno mediocre y la ubicación muy buena

Cons:

No me gusta que el hotel se quede sin personal a la noche.
Las toallas del baño.muy pequeñas

2026-03-18 • via Nuitee
M
myriam • couple • fr
9
Parfait pour une ou deux nuits.
Pros:

Proximité de la gare , mais grand calme!

2026-03-17 • via Nuitee
G
Gilles • couple • fr
8
2026-03-17 • via Nuitee
P
Pascal • couple • fr
9
2026-03-16 • via Nuitee
H
helene • solo_traveller • fr
10
2026-03-16 • via Nuitee