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Facilities
Property facilities
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Offsite parking discounted rates available
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Parking
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Non-smoking rooms
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Restaurant
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Room service
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Terrace
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Family rooms
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Non-smoking throughout
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Key access
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Food delivered to guest room
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24-hour security
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Delivered food - securely covered
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
Review Highlights
Categories
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Property Description
Riverside Charm and Tranquillity
Situated on the banks of the River Thames in the historic village of Shepperton, our hotel offers a serene escape with free WiFi access. Arrive in style by boat and relax on our patio terrace.
Convenient Location
While providing a peaceful setting, our hotel is conveniently located near major roads like the M25, M4, and M3 motorways. Whether for business or leisure, reaching us is a breeze.
Comfortable Accommodation
Our well-equipped en suite rooms cater to all guests, featuring amenities such as a TV, telephone, and tea/coffee facilities. Experience comfort and convenience during your stay with us.
Ready to experience riverside tranquillity and convenience? Book your stay with us now!
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 1 year old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
Children up to and including 5 years old stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
Good size room
Hot water took over 5 minutes to warm up and the plug in the bathtub doesn't seal so couldn't have a bath. There is parking but gets busy quickly. Room key stopped working the day before check out
Staff were great. It was a relief to find such friendly and helpful staff after a long journey. Breakfast was good too.
No sound insulation at all. Very noisy when people were walking through the corridors even if they weren't speaking.
Cute, clean with exceptional view over the lake.
Nothing really.
The size of room was very good.
Location was superb.
Breakfast was excellent.
On site parking.
The TV was not working. Told reception who sent the maintenance man he could not get it to work.
Central heating did not work but it was late when we discovered so told reception on checkout
The view from the club room was beautiful. Overlooking the boating lake every morning having a cup of coffee was so relaxing
The Club Room was not as expected for the extra £100. It was more of a standard room with a river view. No signal to watch TV, even after telling the guy on reception and he came to tune it in but wiped all the channels off and still no signal. Thermostat was broken on the radiator, had to hold the button down on the kettle until it boiled for it to stay down. Stayed for the Murder Mystery night and we where not sent the menu via email so did not know what the 2 course meal was until the day and there was no options, just fish cakes for a starter and chicken breast stuffed with peppers wrapped in parma ham, lumpy mash and some broccoli and carrots. No alternative for people who don't like what was given.
Character , the views, room size
Nothing
Location
The duty manager for the eveing/night.
The room was oppressive. It was so hot, none of us slept.
Good clean accomodation, great location.
Booking 5 rooms, then having to pay extra to use one of them to get changed upon arrival.
Location and staff
Nothing..hence repeat booking was made
Nice and reasonably priced, and nice location.
Room was very hot, couldn’t turn heat down anyway.
The room was okay but way too hot. The location was good.
The staff were frankly terrible
The setting and the cleanliness
The food was average
Super location.
A tad dated, but the price reflects this. The main thing is that it was clean and beds were comfortable.
Lovely environment. Quirky and old fashioned in a good way.
Nothing
Its location is lovely, right by the river. Staff are pleasant and helpful.
I have stayed quite a few times over the years due to its convenient location. It is sad to see it declining from years of under investment.. Breakfast ok, nothing special.Bathroom clean but very basic.
The guy who did reception, bar & waiter on his own! was very helpful
Room was too hot, shower was cold, not enough parking
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