Best Western Ambassador Inn & Suites

Hotels
•
Best Western
8 (1449 reviews)
610 South Frontage Road , Wisconsin Dells , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Room comfort concerns

Categories

Cleanliness
7.58
There were mentions of cleanliness but concerns about hairs on pillows and strong odors in some areas.
Service
9.05
Staff was frequently mentioned as friendly and helpful.
Location
8.59
Location was highlighted positively in several reviews.
Room Quality
7.04
Complaints about comfort, wear and tear, and the state of some rooms were noted.
Amenities
7.07
Mixed comments regarding amenities; some were operational while others were mentioned as lacking.
Value for Money
8.53
Several reviews expressed satisfaction with the cost in relation to the overall offering.
Food and Beverage
8.08
Breakfast was generally well received, though there were mentions of variety and timing issues.
Overall Experience
8.05
Overall experiences reported were generally positive, with noted willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:46

Property Description

Convenient Location and Comfortable Stay

Modern Amenities and Pool Views
The rooms at Best Western Ambassador Inn & Suites feature flat-screen TVs, coffee machines, and some even offer relaxing pool views. Guests can unwind and enjoy their stay with these modern amenities.

Relaxing Sauna and Helpful Staff
Unwind and rejuvenate in the sauna available on the property. Additionally, the friendly staff, fluent in English and Romanian, are there to assist you in planning your stay and ensuring a comfortable experience.

Business Facilities and Easy Accessibility
With a business center on-site and vending machines for convenience, Best Western Ambassador Inn & Suites caters to both leisure and business travelers. Located just a short distance from attractions like Crystal Grand Music Theatre, this hotel offers easy access to entertainment options.

Book your stay at Best Western Ambassador Inn & Suites for a relaxing and convenient experience in Wisconsin Dells.

Important information:

Noah's Ark Wristbands included with min. 2 nights stay from Memorial Day to Labor Day. Max. of 4 wristbands, good from check-in to check-out. Wristbands are required to be put on by hotel staff.

Guests must be at least 18 years old to reserve a room at this property.

Guests under the age of 18 can only check in with a parent or official guardianGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 1449 reviews
Cleanliness: 7.58
Service: 9.05
Location: 8.59
Room Quality: 7.04
Amenities: 7.07
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 8.05
P
PaulBlart0397 • Family
4
mixed overall experience
Pros:

Overall, my experience was very mixed. The cleanliness of the guest rooms was very disappointing and I would rate it 0/10. There was visible mold in the bathroom, food and garbage left in drawers, and it did not appear that the room had been vacuumed at all. Because of this, I ended up going to Walmart to purchase my own cleaning supplies and bedding to make the room usable.

Housekeeping service also fell short, as staff were not very helpful or welcoming. In contrast, the front desk staff were consistently friendly and professional, which I do want to acknowledge.

The breakfast was fairly repetitive with limited options. However, the outdoor pool area was a highlight, especially the kiddie splash pad, and was one of the main reasons we chose this hotel in the first place.

As a suggestion, I would recommend stronger room inspections before assigning rooms to guests and improvements to breakfast variety. I did report my concerns to management and was refunded for the cheapest night, but I feel any compensation should have been for the first night, which required me to personally re-clean the room before it was usable.

There is definitely potential here, but significant improvements are needed in cleanliness and housekeeping standards

2026-06-20 • via Tripadvisor
J
Johnny • couple • us
10
We were very pleased with our stay
Pros:

The staff at all times were very friendly and the facility is really nice

2026-06-20 • via Nuitee
L
Louis • solo_traveller • us
9
Cons:

The wi-fi wasnt great and the bottom of the pool in the inside felt very grainy and gross not sure if it was some sand in there but felt gross on my feet.

2026-06-15 • via Nuitee
J
Jacob • family_with_children • us
7
The hotel was not clean and kept up as it should have been. No towels available in common areas, hallways and elevator w
Pros:

Location and pricing

Cons:

Cleanliness was subpar

2026-06-15 • via Nuitee
E
Erika • family_with_children • us
8
2026-06-15 • via Nuitee
E
Erica • family_with_children • us
9
Pros:

It good for a family trip romantic stay

Cons:

Could of had more breakfast item for different day not the same stuff

2026-06-14 • via Nuitee
C
Craig • couple • us
8
They gave me a free upgrade and that was appreciated
Pros:

Location and the price

Cons:

Waited for my room to be ready

2026-06-12 • via Nuitee
M
Melissa • family_with_children • us
8
It was very nice and would stay here again if we were in the area.
Pros:

We liked that you had rooms with bedding for our needs (3 teens and 2 adults)- being in room together was important for us. The location restaurants were nice also.

Cons:

The small pillows on the bed were very uncomfortable but we brought our own pillows.

2026-06-10 • via Nuitee
J
Jessica • family_with_children • us
7
Comfortable stay but breakfast was terrible.
Pros:

Free Noah’s ark passes. Beds were comfortable.

Cons:

On our first day of checking in, they didn’t give us the park passes, I went to ask at reception and the two girls said that didn’t know how to do that.. we had to come back the next day. What if we wanted to go the day we arrived? Poor service and should have been trained. Also no cleaning services we were told at breakfast if we need something to go to the front desk.. we were there for 5 days. Also the breakfast is absolutely awful.

2026-06-10 • via Nuitee
R
Richard • couple • gb
7
Room comfortable and clean, don’t bother with breakfast
Pros:

Room clean and comfortable

Cons:

Breakfast was very poor quality so decided to eat out

2026-06-09 • via Nuitee
A
Angie • family_with_children • us
9
Our stay was great and would definitely recommend staying.
Pros:

The property was just like the photos. Exactly what I expected. The pool outside was amazing. The area around the pool was exceptionally clean. The inside pool and hot tub was just as clean. Our beds were comfortable. The bathroom was clean. Our room was clean. Breakfast was good.
The staff was exceptional! Upon our arrival we were greeted immediately. She made sure that she covered everything regarding our stay and was very pleasant to work with. During our stay there was a tornado spotted and we all had to evacuate our rooms and go into the hallway corridor. The staff made certain that everyone was where they needed to be, that we all were informed to any updates regarding the tornado and everyone was safe and as comfortable as they could be.
And one last thing, I am a Best Western member and for the very first time out of all my stays, I was thanked for being a member and received my 2 bottles of free water. 😁

Cons:

The tv channel selections are not good. No sports channels, no movie channels etc. Not a good thing when you’re not able to be outside because of the weather. Your hotels are great, you just need to really update your tv programming.

2026-06-09 • via Nuitee
M
Meta • family_with_children • us
5
I would not recommend this hotel.
Pros:

Location is near many attractions. Staff were courteous and helpful. Breakfast was standard options, and good.

Cons:

Check in and lobby were clean. Common areas were worn and dirty. Elevator floor was dirty and never cleaned….a poor peanut M&M was in there our entire stay. Outside garbage was overflowing and trash was on the grounds. Had to notify staff to empty trash. The room was standard/low quality. The bathtub had a shaver head left from previous guests. Fitted sheet on bed was ripped on corner.
Fridge, microwave and AC worked well. TV was difficult/confusing to navigate. Updates needed for charging stations.
I would not recommend this hotel.

2026-06-08 • via Nuitee
D
Dean • family_with_children • us
10
Great location and friendly staff
Pros:

Everything was great, we were traveling with a boat and trailer and parking was limited

2026-06-08 • via Nuitee
T
Tiffany • family_with_children • us
10
Pros:

Very clean love the different choices we had for waffle toppings

2026-06-02 • via Nuitee
M
Mc Lellan • couple • us
9
We enjoy this property. This year is smelled "clean".
Pros:

Breakfast is always well stocked and offers variety.

Cons:

The outdoor hot tub was not available.

2026-06-01 • via Nuitee
S
Saad Mohammed • couple • us
6
2026-05-26 • via Nuitee
A
Amelia • family_with_children • us
8
2026-05-25 • via Nuitee
D
Dan • solo_traveller • us
10
Pros:

Nice clean room comfortable bed

Cons:

Please serve milk with breakfast

2026-05-25 • via Nuitee
D
Domanic • extended_group • us
7
2026-05-21 • via Nuitee
H
Hallburg • family_with_children • us
8
If or when I come back to the Dells, this will be my first choice.
Pros:

I didn't get a chance to have breakfast, but I'm sure it was good. Eating area was clean.the girls at the front desk were very nice, polite. Nice smiles.

Cons:

Liked everything

2026-05-20 • via Nuitee