Best Western Plus Hotel Zürcherhof

Hotels
Best Western
8.5 (3329 reviews)
Zähringerstrasse 21 , Zürich , ch

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast options
Cons:
Inadequate soundproofing
Room size too small in some cases
Occasional cleanliness issues

Categories

Cleanliness
8.08
Multiple reviews indicate cleanliness is generally good, but one mentions noise, suggesting some issues.
Service
9.05
Numerous reviews praise the friendly and helpful staff, indicating strong service.
Location
9.09
Consistently mentioned as excellent, with easy access to transport and city attractions.
Room Quality
7.54
Rooms are decent but some reviews mention small size and older decor.
Amenities
8.57
Breakfast is generally well-reviewed, but some amenities could be better.
Value for Money
8.53
Most reviews highlight good value, especially for Zürich standards.
Food and Beverage
8.58
Breakfast options are commonly praised among guests.
Overall Experience
8.55
Guests generally had a positive experience with a few minor issues raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:44

Property Description

Convenient Location
Located just a 6-minute walk from the Main Train Station and shopping areas of Zürich, our hotel offers easy access to the city's attractions.

Modern Amenities
Enjoy free WiFi throughout the building, non-smoking rooms equipped with a TV, minibar with complimentary drinks, electric kettle, and private bathroom for your comfort.

Additional Services
Indulge in access to over 450 online newspapers and magazines. Take advantage of our convenient shuttle service (additional charge) to ensure a hassle-free journey to and from the airport.

Book now to experience a seamless blend of convenience and comfort at our hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Location

Guest Reviews

8.5
Based on 3329 reviews
Cleanliness: 8.08
Service: 9.05
Location: 9.09
Room Quality: 7.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 8.55
S
Sean family_with_children us
7
Great location and convenient but beware breakfast and portable AC unit
Pros:

Location was great, and we appreciated the free options like ice cream and water in the lobby. Room was a great size with many outlets and fans which was appreciated in the heat. There were three of us so the 3 person room was perfect and gave us plenty of room at a great value.

Cons:

The breakfast was very small and did not have many options. We were given the option to order a fritatta which was so stiff and stale we thought it must be fake eggs (but then found out it wasnt). Switzerland is expensive so I thought paying for hotel breakfast would be better value than going out to restaurants but it would have been better to have just got a snack from the Coop than pay for the breakfast here.

Other main issue was that there was a portable air conditioner in the room and a big hose connecting it through the window outside. I dont know what it was about this but it triggered my sinuses terribly and I was unable to sleep the two nights I was there because it gave me a terrible head cold (I had no sinus issues outside the room but couldn't breathe through my nose when in the room). The other two people I was traveling with were fine but I wish there was central air instead of this since I had such a reaction to the room. The rest of our trip we stayed in hotels with either no AC or central air and i did not have this issue again, so it must have been related to the portable air conditioner.

2026-08-08 via Nuitee
R
Remi extended_group gb
9
Pros:

The staff at the reception were full of hospitality, very kind and we had a wonderful stay.

2026-08-07 via Nuitee
D
Damien family_with_children au
8
Nice hotel in a great location, inclusive water, coffee and complimentary beer and ice creams!
Pros:

Great location, inclusive drinks, ice creams, water and coffee was really nice. Good location, close to central station and old town. Staff were really helpful with things to see and do. Rooms were really nice.

Cons:

A little bit of construction going on nearby or some kind of thumping early in the morning It didn’t bother me too much though and wouldn’t let this deter you.

2026-08-07 via Nuitee
L
Larissa solo_traveller ca
9
Great hotel near train station
Pros:

Great location! Perfect for our one night in Zurich before catching a flight. Easy walking access to the train station from which you can catch the train to the airport (Zurich Flughafen). We were on the top floor and the room was really cosy.

Cons:

Air conditioning was loud (but we used headphones and earplugs)

2026-08-07 via Nuitee
E
Elisabeth Aparecida couple br
9
Excelente hotel - supera expectativas
Pros:

Superou a expectativa, o fato de o hotel oferecer água mineral gratuita no frigobar e na recepção . O frigobar é gratuito , Pepsi cola , cerveja e água. Na recepção tem além da água , frutas e picolé. O café da manhã muito bom. Quando chegamos no quarto o ar condicionado e ventilador estavam ligados , para termos um ambiente climatizado agradável.

Cons:

Só não gostei do atendimento da funcionária do café da manhã, uma portuguesa, tudo bem que pode ser questão cultural , mas precisa ser educada , agradável com os hóspedes. Duas vezes que fizemos um questionamento sobre itens do café ela respondeu e em seguida disse que estava escrito . Como se fossemos obrigados a entender a língua . Penso que ela precisa de treinamento, ou trabalhar em outro setor que não seja com o público .

2026-08-06 via Nuitee
A
Anderson family_with_children br
9
Ótimo hotel e muito bem localizado
Pros:

O hotel Best Western Plus Hotel Zürcherhof fica muito bem localizado, no bairro Niederdorf, a menos de 10 min caminhando da estação principal de Zurique. Permite a visita caminhando aos principais pontos turísticos da cidade e possui vários bons restaurantes ao seu redor. Viajamos em quatro pessoas, com duas crianças, e o quarto nos atendeu com conforto durante a estadia. Destaque para o excelente café da manhã, assim como a inclusão no valor da diária dos ítens do frigobar e outros servidos na recepção.

2026-08-06 via Nuitee
G
gaetano gargiulo solo_traveller it
8
Pros:

Posizione centrale ma tranquilla. Buona colazione.

Cons:

Struttura da ristrutturare. Camera un po' piccola ma soprattutto senza aria condizionata. Hanno provato a rimediare con un portatile e un ventilatore entrambi disfunzionali

2026-08-06 via Nuitee
K
Krzysztof family_with_children pl
8
Pros:

Simple, cheap hotel in the centre. No history and no concerns. Cheap and acceptable, nothing less, nothing more.

Cons:

A joke they call air conditioning. Agian, joke, but one of that not funny jokes.

2026-08-06 via Nuitee
A
Astrid solo_traveller ch
7
Zentral gelegen
Pros:

Der Check-in war perfekt und schnell...die Lage war super und das Frühstück war tip top. Getränke azs der Minibar, Glace, Wasser und Früchte gratis 👍

Cons:

Ein sehr kleines Zimmer (Empfehlung, etwas grösser nehmen) es war sehr heiss (in der Nacht noch 30 ° keine Klimaanlage nur ein Ventilator und durch die Minibar zusätzliche wärme und die Getränke in der Minibar waren gar nicht kalt, schade. Aussen schon sehr früh laut, mit Containern. Prei
s zu teuer

2026-08-06 via Nuitee
A
Anja couple de
7
Gutes Hotel in zentraler Lage- im Sommer ist es im Gebäude zu warm.
Pros:

Zentrale, ruhige Lage.
Für die Gäste gab es Obst, kleine Donuts und Getränke gratis- sehr lecker!

Cons:

Es war sehr heiß (August) im Zimmer. Nur für ein paar ausgewählte Räume gab es eine mobile Klimaanlage. In meinem Einzelzimmer stand ein kleiner Ventilator, der die sehr warme Luft nur umwälzte.

2026-08-05 via Nuitee
C
Catherine solo_traveller gb
10
Can’t wait to stay here again
Pros:

Large room, very clean, exceptional staff. Free fruit, pastries, ice lollies, water and mini bar also free breakfast. Great location , 5 minutes walk from train station

Cons:

Loved everything

2026-08-05 via Nuitee
N
Neli Frade Coelho solo_traveller br
9
Pros:

Água, café e frigobar gratuitos, da localização

Cons:

Gostei de tudo, só o preço que para brasileiro é caro.

2026-08-04 via Nuitee
R
ROY couple au
7
Staff are fabulous
Pros:

Location and staff

Cons:

Looking like it needs a revamp

2026-08-04 via Nuitee
J
Jorge Elias couple ar
7
BUEN LUGAR DONDE HOSPEDARSE EN ZURICH
Pros:

Buen desayuno. Buena ubicación. Buena atención. Habitación un poco pequeña. Pero todo lo demás estuvo bien.

Cons:

NO TIENEN AIRE ACONDICIONADO. Solo un aire de ventana que NO cumple con un estándar confortable. Quizás el verano y las altas temperaturas no ayudaron a una estadía mas confortable.

2026-08-04 via Nuitee
M
MAIKO couple jp
8
総じて満足です。
Pros:

朝食、広い部屋、無料のアイスとミニバー

Cons:

窓を半開きで外気を取り込むタイプのエアコンのせいか、週末の街の騒音が気になった。

2026-08-03 via Nuitee
J
Jelena couple lt
10
2026-08-02 via Nuitee
K
Keryn couple au
10
We have a great stay in Zurich and would recommend this hotel
Pros:

Lovely staff and room exceeded our expectations, very clean and comfortable . Breakfast was sensational a great variety.

Cons:

Nothing it was all great

2026-08-02 via Nuitee
P
Prateek family_with_children in
4
Very SUB Standard. Not recommended.
Pros:

Polite Staff. Location. Mini Bar & Ice-Cream.

Cons:

Very Below Standard Breakfast. We only booked this because it was a Best Western and it was highly disappointing. The breakfast was just below standard. The size of the room and they did not bother changing towels. Suffocating stuffy rooms.

2026-07-24 via Nuitee
D
Dario Rezzaghi couple it
8
2026-07-24 via Nuitee
J
john couple us
4
could have been better
Pros:

breakfast was good. Air conditioning barely worked and was very noisy,

2026-07-22 via Nuitee