Hotel Cristal Białystok

Hotels
9 (3041 reviews)
ul.Lipowa 3/5 , Białystok , pl

listing image 1
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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Delicious breakfast
Cons:
Poor sound insulation
Cleanliness issues
Room layout problems

Categories

Cleanliness
8.09
Some cleanliness issues were mentioned, particularly with the bathroom amenities being old and dirty.
Service
10
The staff was described as very helpful and professional, receiving high praise.
Location
9.56
The hotel location is central and praised for its convenience.
Room Quality
8.1
Room quality was mentioned as somewhat lacking, with issues in sound insulation and furniture arrangement.
Amenities
8.55
Some amenities were reported as lacking, such as insufficient soundproofing and older equipment.
Value for Money
9.08
Value for money was questioned, given expectations for a higher quality at this price point.
Food and Beverage
9.54
Breakfast was frequently mentioned as tasty and well varied.
Overall Experience
9.09
Overall experience was mixed, with positive highlights overshadowed by several concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:31

Property Description

Luxurious Accommodation
Hotel Cristal offers 4-star luxury in the heart of Białystok, with spacious rooms equipped with free Wi-Fi, air conditioning, and a minibar. Each room includes a private bathroom and complimentary mineral water, ensuring a comfortable stay.

Award-Winning Dining
Indulge in a culinary experience at Restaurant & Bar Cristal, serving a diverse buffet breakfast and regional European cuisine. Recognized with the Slow Food emblem and featured in the prestigious Gault Millau guide, it promises a delightful dining experience.

Wellness and Fitness Retreat
Relax and rejuvenate in the Wellness and Fitness zone, featuring a hot tub, saunas, and a salt cave. Whether unwinding after a day of sightseeing or staying active while traveling, guests can enjoy the ultimate pampering experience.

Experience luxury, fine dining, and relaxation at Hotel Cristal. Book your stay now for an unforgettable experience.

Important information:

If you require an invoice, please write this request and your company details in the Special requests box while making a booking.

Please note that when traveling with a child, his/her identity card or a document confirming the parents' consent to travel with the child is required.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: WAW

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and costs PLN 40 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 17 years old stay for 100 zł per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 3041 reviews
Cleanliness: 8.09
Service: 10
Location: 9.56
Room Quality: 8.1
Amenities: 8.55
Value for Money: 9.08
Food and Beverage: 9.54
Overall Experience: 9.09
A
Adrianna • couple • pl
8
2026-03-14 • via Nuitee
S
Szewczyk • family_with_children • pl
10
2026-03-14 • via Nuitee
A
Agata • solo_traveller • pl
10
2026-03-14 • via Nuitee
M
Marcin • family_with_children • pl
10
2026-03-13 • via Nuitee
A
Algirdas • couple • lt
10
2026-03-12 • via Nuitee
B
Błażej • solo_traveller • pl
6
2026-03-12 • via Nuitee
S
Sylvia • couple • gb
10
2026-03-12 • via Nuitee
M
Maciej • family_with_children • pl
10
Pros:

Wszystko poza "co ci się nie podobało"

Cons:

Ślady brudu na ścianie w łazience, zakurzone szklanki przy butelkach z wodą.

2026-03-12 • via Nuitee
D
Dawid • solo_traveller • de
1
Not even close to 4 stars hotel. The most disappointing stay ever.
Pros:

The location of was ok.

Cons:

It’s an old fully exploited hotel in desperate need of major renovation. Next to that the cleanliness leaves a lot to be desired from carpets through filthy bathrooms and a thick layer of dust on the furniture. Even table cloths were disgusting (see photo).

2026-03-12 • via Nuitee
D
DAMIAN • couple • pl
10
2026-03-10 • via Nuitee
S
Sviatlana • solo_traveller • by
10
Обязательно вернемся!
Pros:

Отличное расположение, шикарный завтрак, вежливый персонал!

2026-03-10 • via Nuitee
A
Alena • couple • pl
8
Pros:

Śniadanie

Cons:

Mała zona spa.

2026-03-10 • via Nuitee
K
Klaudia • family_with_children • pl
9
2026-03-10 • via Nuitee
H
Helena • couple • lt
10
Good, as always
Pros:

Convenient location, parking, delicious breakfast. Comfortable place to stay

2026-03-09 • via Nuitee
M
Mirosław • couple • pl
3
czas na zmiany
Pros:

sniadanie ok dla serniczków przyjeżdżam tu od dawna-zapowiedż ich braku zabiera duży plus i pewnie przeniosę się w inne rejony

Cons:

impreza do 3 nad ranem na piętrze-głośno ! pokój od ulicy w piątek to pomyłka-b.glośna ulica z wyjącymi silnikami małolatów do póżnych godzin nocnych

2026-03-09 • via Nuitee
M
Marcin • couple • pl
9
2026-03-08 • via Nuitee
A
Alesia • couple • by
10
Pros:

Удобное расположение, приятный персонал. Просто замечательный завтрак. Возможностями (сауна, джакузи) мы воспользовались и все понравилось.

2026-03-08 • via Nuitee
M
Markowska • family_with_children • pl
10
2026-03-08 • via Nuitee
P
Pyzak • family_with_children • pl
9
2026-03-08 • via Nuitee
W
Wojciech • family_with_children • pl
4
Nie polecam...
Pros:

Wygodne łóżko oraz czysta pościel

Cons:

Niedokładne sprzątanie po poprzednich gościach, zostawiona pusta butelka po szampanie przy łóżku oraz chusteczki z plamami również przy samym łóżku....brudny dywan cały w plamach domagający się prania....w strefie spa bardzo mało miejsca ludzie musieli czekać w korytarzu aby skorzystać z jacuzzi oraz innych udogodnień. Woda w jacuzzi tak bardzo chlorowana, że po 5min oczy łzawią i trzeba wychodzić. Jeżdżę dużo po Polsce i nigdy bym się nie spodziewał, że w centrum takiego miasta może być taki hotel...

2026-03-08 • via Nuitee