Hotel Regina Giovanna

The check-in hotel supplied written instructions but did not explain that there are other hotels in the same building. You need to walk into the corridor, turn left and ignore all the other hotel signs. Take the elevator (or walk up one flight of stairs). Turn left at the stairs/ elevator and left again. There's a sign pointing to a double door. Use your code to enter. Ok confusing the first time but got it easily.

El
Mal olor que había en el baño

Fue una estafa, ni siquiera entiendo que deberían llamarlo hotel. Lo primero es que el lobby es el de otro hotel y se debe ir caminando con maletas como 7 minutos. Es un edificio viejo, que huele muy mal, se siente muy inseguro, y estás sin seguridad alla. Entraron un grupo de personas y empezaron a hacer mucho ruido arrastrando cosas nos asustamos pensando que eran ladrones, y no pudimos salir de la habitación hasta que no escuchamos que se fueron.

Está todo en malas condiciones, no vale el precio que se pagó, y ni siquiera ofrecen agua. La peor experiencia que he tenido.

Que se dividiera la cama, que solo hubiera café el primer día y tener que buscar las llaves a otro lugar. No está lejos pero con valijas no es cómodo

Hairdryer was awful had to hold your finger on the button the whole time to get it to go.Air conditioning bad then it stopped and we couldn't get anyone to fix it

Que el check in fuera en un lugar diferente al alojamiento. Nos complicó mucho, sobre todo porque andamos con maletas. Queda cerca el otro hotel pero con maletas se hace muy lejos.
El hotel no tenía shampoo.

Todo estaba perfecto.

Der er ikke vandtryk på bruseren, så det er nærmest umuligt at skylle shampoo ud af håret.
Stikkontakt ved seng hænger ud af væggen.

We booked a twin room, had to ask housekeeping to remake the room on both occasions we checked in into a twin as it was made up as double. No cups in the room other than the tiny espresso cups and a dodgy hairdryer.

I understand that three-star standards can vary significantly between cities and countries, but in our experience, this room was nowhere near what we would expect from a three-star hotel.

The cleanliness was disappointing, the rooms had very poor sound insulation, and several fixtures and materials were in very poor condition. For example, there was no drain plug in the bathroom sink, and the bidet drain was almost completely damaged. As we used the hand towels, they were gradually removed and not replaced, meaning that on our last day we had to use the bidet towels instead.

The photos on Booking.com are also misleading. The room we were given did not look like the rooms shown in the listing, which is particularly frustrating when booking a hotel based on its photos. We will be adding photos and videos to this review to show the actual condition of the room and building.

The building itself is shared with other businesses, and the hotel rooms are located on the second floor. The common areas were extremely dirty, with broken windows and an overall unpleasant atmosphere.

Another major inconvenience was having to go to a completely different hotel to check in. This made the arrival unnecessarily complicated, especially when travelling by taxi, as we had to manage transportation between two different locations.

Overall, this was a very disappointing experience, and I would not recommend this hotel. The condition of the room, the misleading photos, the cleanliness issues, and the inconvenient check-in process were far below what we expected.