Nautilos Apartments

There is no staff you get a text message.

Close to everything and very spacious.

Good size rooms, well located for attending conference at the town hall. Only problem was only one key provided and intercom doesn’t work.

I recently stayed at Nautilos Apartments and was quite disappointed with several aspects of my experience.

Firstly, the parking situation was very frustrating. The website clearly stated that parking would be $15 per night, and the information provided in the apartment mentioned that parking was included. Despite this, I was charged $25 per night. This inconsistency and overcharging left a very bad impression and made me feel misled.

Additionally, while the apartment itself was decent, the furnishings and mattress were old and in desperate need of replacement. The worn-out furniture and uncomfortable bed detracted from what could have been a comfortable stay.

On a positive note, the location was good, which made it easy to explore the area. However, the issues with the parking fees and outdated furnishings overshadowed the convenience of the location.

Transparency and honesty about charges, as well as attention to the condition of the apartment, are crucial. I hope the management addresses these problems promptly.

Every thing is good nice facility

The property did not have a reception desk, all contact was made through separate phone calls to get check in codes. Codes were provided late, after check in, and should have been provided prior to check in. Property summary on the fridge said parking was free, but they told us we had to pay for parking. Swimming pool closed at 8pm which was very early. We only stayed 1 night but wasted a lot of time chasing codes.

Dated decor
Rug dirty

Distance to amenities and restaurants

Very disappointing stay. Accommodation itself was fine, we had a three bedroom apartment plus a rollaway and everything was adequate. But the cleanliness was absolutely lacking. I moved the bed over to fit in the rollaway and found a baggy of what looked like illicit drugs. The kids found a pair of worn underpants in a drawer in their bedroom. My daughter dropped an earring under the bed and when we looked for it we found filth all over the floor (food wrappers, dirt, melted lollies). We felt disgusted and wanted to leave as soon as we were able this morning because it felt so dingy and uncomfortable being there.

No reception and had to call a number to get directions on how to get in. Luckily one of the residents arrived and showed me the ropes including how to get the key and car park etc.
Wasn’t a harbour view as shown in advertisement.
The main bed mattress was sunken and uncomfortable, near impossible to sleep in it so I went and jumped on the lounge.
Water leaking from air con onto floor.
The apartment smelt like garlic.
No value for your dollar at all.

I did not even get to check into this property!

It was dirty and not what I expected

Location and spacious but thats about it.

So many things wrong
- no light working in second bedroom
- second bedroom lamp has no shade nor a socket to plug into
- main bedroom 1 table lamp doesnt work
- both bathroom door locks broken
- quite a few spiders and webs around the ceiling
- all dining chairs about to break apart
- toaster had grease inside it
- toilet roll holder broken and roll keeps falling off
- shower soap holder broken
- showerhead too low (neck level even for someone not so tall)
- living room lights flicker if u turn it dim
- aircon barely cools (filter completely clogged and not cleaned)
- spa broken and couldn’t be used

We were meant to stay at Nautilus but were transferred to Star apartments. We had selected the Nautilus due to positive family friendly reviews, travelling with a 4 yr old and myself working Friday and Saturday.
Friday night saw a party in the building across from us until 5.30am, not much rest.
Saturday and Sunday were ok. Smokers on our floor were not ideal with a strong herby ‘cigarette’ smoke smell in the hallways.
No balcony is an issue for us and we should have confirmed that prior. We did get a 2nd parking, which was really great but the codes we were initially sent to open the apartment were incorrect and it was a delay in getting into the property, after driving over 5 hours with a small child, not ideal.
I get it was an extenuating circumstance for the agents but at the end of the day, not a wonderful experience and we paid top dollar at nearly $300 a night.

The actual apartment was terrific, well laid out and plenty of room. Although we didn't cook, the kitchen was a good size and offered full facilities. A large balcony was excellent. The only issue we had was checking in. Unfortunately, there is no reception on site and although check-in was 2pm, we were unable to get into the apartment until 3:15pm. Details of pin # to unlock the door were also not received until 3:30pm. We were over 1hr late to meet up with friends for a surprise function. If you were attending a wedding or similar this would be a complete nightmare. Not sure if this happens regularly or we were just unlucky.

Location was great for us, central and walking distance to foreshore.
We had 4 guests stay but only provided with one entry fob which made it very difficult to coordinate as we were not always all together.
Wanted to open sliding doors but mosquitoes were so bad we had to sleep with doors closed.

The cleanliness left a lot to be desired - very worn sheets, no mattress protector on the beds, cigarette butts in the pot plant outside on the balcony, dishes left in the dishwasher and glass on the lounge floor (a few small shards). Apartment was great but cleanliness was very poor.

Great size modern apartment. Excellent location.

We arrived to find no key fob in the letter box as per our arrangements. After being made to wait in our hot car on the street with three kids for over an hour we were finally told that the cleaner had not turned up for work and the apartment was therefore not available. We were offered an alternative apartment in Hamilton, which was nowhere near the precinct we needed and wanted to stay in and to date we have not been offered compensation for the difference in price between the two units or the inconvenience and anguish caused. To date, there has been no apology or contact (while making arrangements for an alternative a staff member blamed the cleaners but never once apologised). I cannot recommend this host or accomodation.

The room wasn’t ready at 2pm. We did not get access until 4pm. Waited two hours in the freezing cold outside with 3 small children. When we finally got access, only one fork, not enough bowls, cups glasses. No dishwashing liquid. Small cockroaches in living area. Communication was dreadful prior to gaining access to the property, with me ringing multiple times talking to many different people trying to get an update. At one point offering to move us to another apartment which was absolutely not acceptable. To add further insult after paying for a late check out, a cleaner knocks and enters the room at 10am the next day asking why we haven’t left. Very disappointing stay.