Ullswater Hotel

Hotels
5.8 (846 reviews)
West Cliff Gardens , Bournemouth , gb

listing image 1
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Children allowed

Facilities

Parking
Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Unclean rooms
Poor service response
Old and poorly maintained facilities

Categories

Cleanliness
3.51
Numerous mentions of unclean rooms, with issues including mildew and bed bugs.
Service
7.98
Some guests reported helpful staff, though responsiveness was a significant issue.
Location
8.02
Positive mentions of the location being close to the beach.
Room Quality
4.47
Reviews indicated old, moldy, and not properly maintained rooms.
Amenities
5
Limited amenities with poor breakfast options and cleaning deficiencies.
Value for Money
6.46
Guests felt the price was okay for short stays but inadequate for longer ones.
Food and Beverage
4.51
Limited breakfast offerings; guests sought additional meals outside.
Overall Experience
6.48
Mixed feelings; while some liked the location, many issues detracted from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 03:01

Property Description

Prime Location
Located on the Westcliff of Bournemouth, just minutes from the scenic cliff top and beach.

Modern Amenities
En-suite bedrooms with flat-screen TVs, tea/coffee facilities, and free WiFi throughout the hotel. Pet-friendly rooms available.

Family-Run Hospitality
Experience warm hospitality, delicious dining at the popular restaurant, and a cozy garden with seating at the back.

Book your stay at the Ullswater Hotel for a delightful seaside getaway!

Important information:

Please note that parking is very limited and is on a first come, first served basis.

Pets can be accommodated for an additional fee of 10 GBP per pet per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.

Location

Guest Reviews

5.8
Based on 846 reviews
Cleanliness: 3.51
Service: 7.98
Location: 8.02
Room Quality: 4.47
Amenities: 5
Value for Money: 6.46
Food and Beverage: 4.51
Overall Experience: 6.48
M
Marina • family_with_children • gb
1
The hotel needs improvement because it does not stand for UK standards.
Cons:

This is a refugee hotel. The receptionist doesn't speak english. There was smelly hallway and the room smells like a museum or crematorium. I bought fresh bed sheets and room spray to be able to sleep there for one night, all this cost me extra £50. Bathroom old, but clean indeed. Curtains dirty. Please , the owner needs to refurbish. I am so sorry that I am forced to leave this review but I don't want others to go through the same experience.

2026-05-27 • via Nuitee
H
Herbert I Garfil • family_with_children • gb
6
Pros:

Location

Cons:

Facilities need some improvements

2026-05-26 • via Nuitee
N
Nyathi • family_with_children • gb
1
Pros:

The receptionist was somewhat responsive. However he was not empowered to make decisions

Cons:

Pre-arrival I had requested for a change in dates, however no one responded on both emails and phone. That already raised red flags. When we arrived they was no paperwork because they said its already late.
The room was dirty.
They had advertised 3 single beds and i had specifically chosen those. Only to find 1 double and 1 single bed.
The room was not smelling fresh.
I had to clean the toilet basin and chamber and they were very filthy.
The tub was very dirty and we had to use beach slippers to get in and use it.
The windows had traces of mould.
We had to move out the next morning.
Thankfully they were understanding and offered a full refund.

2026-05-25 • via Nuitee
I
Ilona • family_with_children • gb
6
I was left with a positive impression, but I doubt I would book this place a second time. Great location, very authentic
Pros:

The location is perfect. Clean bedding.

Cons:

The furniture is quite old. The bathroom could be better. The water was barely warm and there was practically no pressure. The same goes for the towels. There was only one towel for four people. It's fine for a one-night stay, considering the price. I wouldn't recommend staying longer than that.

2025-09-20 • via Nuitee
C
Claire • couple • gb
1
Shocking dump, no sleep, no return calls or emails or refund even though we didn't stay
Pros:

Nothing, unclean, we left at 5am due to some kind of room party the blasted music so loud, running up and down stairs, banging doors, shouting out the window to there mates outside, swearing, shouting, completely impossible to sleep. Tried calling reception but no one was there, no one answered our calls or emails, not heard anything from them at all. We booked for two nights, we didn't even get one. No refund offered or any contact at all. It's a complete dive and I'm shocked it's in business

Cons:

Nothing, unclean, we left at 5am due to some kind of room party the blasted music so loud, running up and down stairs, banging doors, shouting out the window to there mates outside, swearing, shouting, completely impossible to sleep. Tried calling reception but no one was there, no one answered our calls or emails, not heard anything from them at all. We booked for two nights, we didn't even get one. No refund offered or any contact at all. It's a complete dive and I'm shocked it's in business

2025-09-18 • via Nuitee
C
Christian • couple • gb
4
2025-09-15 • via Nuitee
• extended_group • gb
2
2025-09-10 • via Nuitee
C
Chew Lai • family_with_children • gb
5
2025-09-07 • via Nuitee
• extended_group • gb
1
Yes
Pros:

I’m not like it

Cons:

Beach

2025-09-06 • via Nuitee
• solo_traveller • gb
4
Won’t book it again
Pros:

Staff were nice

Cons:

The room was old and moldy, not as good as look like on the photos. The room was small and located on the basement. Bathroom was stained.

2025-09-06 • via Nuitee
• couple • gb
6
Overall good
Pros:

Location was close to the beach

Cons:

Bedding can be improved

2025-09-02 • via Nuitee
M
Mcneill • solo_traveller • gb
1
Nasty mould mildew damp and riddled with bed bugs
Pros:

I want money bk

Cons:

I still have scars from the bed bugs

2025-09-02 • via Nuitee
M
MAJED • family_with_children • gb
5
Pros:

The billow not comfy
The monies reasonable

2025-09-01 • via Nuitee
T
Tim • family_with_children • gb
7
My stay was pleasant and it’s in a good location for activities in Bournemouth.
Pros:

The breakfast was very lacking with only cereal and toast, each day I went out for breakfast. That was a main con of the hotel.

Cons:

The breakfast could’ve been more range. There was no remote for the main TV and the TV in our room didn’t work.

2025-08-29 • via Nuitee
K
Kornelia • family_with_children • gb
3
2025-08-29 • via Nuitee
M
marian • solo_traveller • ro
4
2025-08-28 • via Nuitee
P
Pav • family_with_children • gb
6
Pros:

The staff members was very helpful accommodated to needs

2025-08-26 • via Nuitee
• family_with_children • gb
5
2025-08-25 • via Nuitee
R
Rimma • family_with_children • gb
1
2025-08-25 • via Nuitee
S
Sandra • family_with_children • gb
4
Pros:

Free parking

Cons:

The room didn't clean properly, no towels, washing staff just for 1 person in the family room. Bedding with yellow marks on top looks like not changing before arrival.
Never came back again

2025-08-25 • via Nuitee