Royal Suite Condotel

Hotels
Independent
6 (17 reviews)
Jl. Palang Merah No. 1, Medan, North Sumatra, 20151 , Medan , ID

Children allowed

Facilities

Newspapers in lobby (surcharge)
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Designated smoking area
Concierge service
Wheelchair accessible
Elevator
Safe-deposit box at front desk
See all facilities

Review Highlights

Cons:
Dirty rooms
Stained bedding
Lack of cleanliness

Categories

Cleanliness
2
Guests consistently mentioned cleanliness as a major issue, with complaints about dirty rooms, stained bedding, and overall lack of cleanliness.
Service
5
Service received mixed reviews, with some guests appreciating it while others had complaints about responsiveness and overall quality.
Location
5
No specific feedback on the location was provided in the review.
Room Quality
2
Rooms were criticized for being dirty and unkempt, with mentions of stained bedding and overall poor room quality.
Amenities
5
No specific feedback on the amenities was provided in the review.
Value for Money
5
No specific feedback on the value for money was provided in the review.
Food and Beverage
5
No specific feedback on the food and beverage services was provided in the review.
Overall Experience
3.5
The overall experience was negative due to cleanliness issues and poor room quality, with no redeeming aspects mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-09-14 21:39

Property Description

Convenient Amenities: Enjoy complimentary wireless internet and concierge services during your stay at Royal Suite Condotel.

Dining Experience: Indulge in international cuisine at Royal Bistro or opt for room service.

Featured Amenities: Benefit from a business center, express check-in, and dry cleaning services. An airport shuttle and free parking are available for guests.

Immerse yourself in the comfort of one of our 40 air-conditioned rooms with kitchens. Explore nearby attractions like Tjong A Fie's Mansion and Vihara Borobudur. Stay connected with free Wi-Fi and unwind with cable TV. Your comfort is our priority with daily housekeeping. Book now for an unforgettable stay at Royal Suite Condotel!

Important information:

  • No pets and no service animals are allowed at this property.
  • The property is professionally cleaned.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MES

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Smoking

    Smoking permitted

See all policies

Location

Guest Reviews

6
Based on 17 reviews
Cleanliness: 2
Service: 5
Location: 5
Room Quality: 2
Amenities: 5
Value for Money: 5
Food and Beverage: 5
Overall Experience: 3.5
H
Henrik
2
Pros:

Meget beskidt. Køleskabet var beskidt og ulækkert. Virkede ikke.
Sengetøjet var utrolig plettet og ulækkert.
Generelt var rengøring ikke eksisterende.

2025-06-03 via Nuitee
B
Bernard
4
Beurk
Pros:

Des cafards partout......

2024-03-05 via Nuitee
C
Chee Tiong family
4
Pros:

A few items, e.g. AirCon, cabinets, curtains, are not working or damaged. Kitchen is well down equipped.

2023-02-24 via Nuitee
V
Verified traveler family
6
Pros:

slow or no reply on questions, rooms were not as clean as expected

2020-10-03 via Nuitee
V
Verified traveler
6
Royal suite condotel
Pros:

Room is spacious. Good for family. Swimming pool also nice and large for infants until adults..but service is so-so

2019-01-03 via Nuitee
V
Verified traveler
4
Pros:

Insufficient shampoo and shower cream not to mention toilet paper also lacking. Breakfast refilling was extremely slow.

2018-10-14 via Nuitee
A
Alfred
8
CONFORTABLE STAY ATCONDOTEL
Pros:

The 2 bedroom apartment is spacious n clean with good wifi. The location is also convenient but please take note that they stated that the apartment is near the airport is not true as this refer to the old airport which is not in use n the new one is one hour away

2018-08-22 via Nuitee
E
Edwin
8
Excellent
Pros:

Very comfortable, nice breakfast, good locality and etc.
But the toilet was quite small for Rudy Apartment.

2018-05-06 via Nuitee
R
reza
4
Bad services !!
Pros:

Upon check in they really don’t care about our luggages after I ask, due to late check in.
And all the spoken are not proper in hospitality industry.
Room service not bed but the reception are not communicated that the deposit payment for order has to be cash after limiit, otherwise we can pay the rest after check out.
Condition of the hotel so old, and I found plastic of condom under the bed. Really disappointed !
Very not recommended to stay her, I won’t to stay here again...!!

2018-03-04 via Nuitee
I
Imelda
8
nice hotel with spacious room
Pros:

worth to stay hotel , affordable with spacious bedroom and amenities such as : water dispenser, cooking utensils, kitchen, dining room. very suitable for family stay. minus point not enough lighting in the bed room and bathroom.
another minus point is during check out, the receptionist informed us, we have consumed oreo from the snack bar. which we didnt take it. but she insisted the house keeping told there is no oreo in the snack bar. this thing never happened in any hotel we stayed before. i dunno how they keep track of the snack bar. but finally, the hotel resolved the issue by avoiding the missing oreo. but maybe in the future, they shouldnt provide the snack bar at all to avoid this kind of misunderstanding.
other facilities like swimming pool and fitness center are adequate. just that they dont provide towel for hotel guest. so we have to bring our own towel. overall it is a great stay, and will definetely come back to this hotel.

2018-02-22 via Nuitee
N
Ng
6
3 nights stay with family
Pros:

Very Friendly staff and many can speak a bit of English. Unit is big. Cockroaches in units and drawers. Mothballs thrown around units ; likely to take care of cockroaches. Breakfast menu changed Everyday but took very Long to replenish food. Frequently , food not replenished even we waited till we finish breakfast. Many items, including drinks, shown in menu were not available for lunch or dinner. Only one lift available for hotel guest and is very very slow; frequently lift arrive but fully occupied; especially when units are used for wedding purposes. The other lift reserved for condominium residences.

2017-11-21 via Nuitee
P
park
4
같은 값에는 다시 머물고 싶지 않음
Pros:

우선 규모에 비해 매우지저분함...바퀴벌레가 복도 방안 놀이터임... 아침식사도 일반2성급정도임...

2017-10-14 via Nuitee
A
Anang
8
nice for family
Pros:

booked fro 2 bedroom suite, very nice place for a family vacation
swimming pool was crowded at the time we were there maybe just during holiday
breakfast is OK, plenty of choices maybe need more on fresh fruits and juices

2017-07-19 via Nuitee
I
ilyas
4
Condotel yang perlu renovasi
Pros:

Kondisi kamar sudah agak tua, wallpaper sudah banyak yang mengelupas. Karyawan di resto kurang tanggap, waktu sarapan pagi dibilang kupon sudah dipakai, padahal kami barusan bangun dan mau sarapan

2017-01-13 via Nuitee
V
vr
8
hotel yang recommended buat liburan keluarga.
Pros:

Menyenangkan, anak anak saya menyukainya.

2017-01-04 via Nuitee
Z
Zulkiffli
8
Pros:

Good breakfast & location....sometimes a bit noisy alas its okay

2016-04-04 via Nuitee
A
aisyah
4
Bad service
Pros:

Bad service, we asked them for drinking water in the morning and didn't get it until midnight. Bed sheet and pillow has stain. Very small bathroom and not really clean. Breakfast was teribble.

2016-04-01 via Nuitee