KL Service Apartment at Times Square

Hotels
Independent
7 (53 reviews)
Berjaya Times Square East Tower, Suite A-40-09, No.1, Jalan Imbi, Kuala Lumpur, 55100 , Kuala Lumpur , MY

Facilities

Meeting rooms
Fitness facilities
Health club
Free WiFi
Garden
Luggage storage
Express check-in/check-out
Sauna
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Cons:
Dirty
Old furniture
Broken furniture
Bad smell from towels

Categories

Cleanliness
2.33
The review mentions that the hotel is dirty and towels have a bad smell.
Service
8.8
Standard quality for this hotel tier.
Location
8.84
Standard quality for this hotel tier.
Room Quality
3.29
The review mentions broken furniture and old accommodations.
Amenities
8.82
Standard quality for this hotel tier.
Value for Money
8.78
Standard quality for this hotel tier.
Food and Beverage
8.83
Standard quality for this hotel tier.
Overall Experience
6.3
The review indicates a very negative experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:14

Property Description

Experience the ultimate urban retreat at KL Service Apartment at Times Square, ideally situated in the heart of Kuala Lumpur.

Relaxation and Wellness
Indulge in rejuvenating massages, body treatments, and facials at our full-service spa. With an outdoor pool, indoor tennis court, and health club, your relaxation and recreation are guaranteed.

Gourmet Dining and Room Service
Savor delicious meals at our on-site restaurant or enjoy light bites at the café. With 24-hour room service and a vibrant bar/lounge, you’ll find the perfect place to unwind with your favorite drink.

Convenience at Your Fingertips
Our modern rooms feature kitchenettes and spacious bathrooms, complemented by complimentary Wi-Fi and daily housekeeping. Business travelers will appreciate our conference center and 24-hour business center services.

Don't miss out on this extraordinary experience—book your stay today!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • The property is professionally cleaned.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Health & Safety

    Property uses a professional cleaning service

  • General

    Professional property host/manager

Location

Guest Reviews

7
Based on 53 reviews
Cleanliness: 2.33
Service: 8.8
Location: 8.84
Room Quality: 3.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 6.3
A
Ali family
2
Pros:

So bad, dirty, old, broken furniture, towels have bad smell and never ill be there

2025-08-02 via Nuitee
P
Parash Mani
2
Outdated property with dirty amenities
Pros:

Hotel is filthy with outdated toilet, difficult to flush. The bath tub was full of dust and stains, i was too hesitant to use the toilet and the bathtub becuase of stains and all the marks that were present there.

2025-05-03 via Nuitee
H
Hock Kim
10
Pros:

Staff very

2025-04-17 via Nuitee
K
Krisma family
10
Pros:

Location of the property is prefect

2024-12-07 via Nuitee
L
Leo
4
Not good hospitality service
Pros:

Locations excellent, No desk at the lobby, just a little table nobody to help at check in, had to look for the security to call someone to come down , waited almost 45 min. before someone came down with a room key, had to give 100 Malaysian money cash for deposit no credit card accepted, Had Wifi problem in the room took over a day before someone came to fix it. , at check out is the same had to call a number and someone waited for you with the 100 malaysian cash but must turn the room key in first

2024-10-25 via Nuitee
H
Hollie
6
Pros:

Very central great location to get buses for day tours and the bus to and from Singapore. Property quite dated and tired

2024-02-25 via Nuitee
E
Eva family_with_children
2
Pros:

1st room they gave us was listed non smoking but had smoke smells. They provided no other options but to spray perfume.

Extremely dirty towels and sheets, including blood, hair, and dirt.

Rugs were filthy and smelled of urine.

The second room they gave us was equally dirty, had smelly mildewed shorts from previous guest hanging in the closet - and the electricity got cut at night from the power company because they didn't pay the electric bill. The electricity was not restored.

2023-10-20 via Nuitee
Y
Yee Kang
6
Good.
Pros:

First day we arrived, one our clean towel was damp and wasn’t that clean. 2nd day our toilet bowl was almost overflowed and they came to fix it 30 minutes later.
Overall a good but can be improve.

2020-08-28 via Nuitee
H
Hubert partner
2
Pros:

We requested but did not get two access cards.

The room was freezingly cold, when requested for two blankets, we got only one!

There's no complimentary coffee, tea or suger.

They charged an extra $10 per night, when I'm supposed to have paid in full!

I'll never return to KL Service Apt, even if they paid me!

2019-12-31 via Nuitee
V
Verified traveler family
10
Pros:

The room view was fantastic and please rectify your TV channel cos in the room cannaot watch

2019-12-22 via Nuitee
A
Akbar family
8
Pros:

Central location. Accessible to food and shopping.

2019-11-24 via Nuitee
A
AA self
4
Pros:

Property condition was not ideal. It was old with small insects under the rotten wood.

2019-11-11 via Nuitee
G
Gutsybel family
6
Pros:

Security is good as no one can come from shoppibg mall or carpark. Quite run down.

2019-10-13 via Nuitee
D
Derrick friends
8
Pros:

Nice location.
The con is the room structure old and some of the floor tile can feel like come out.

2019-10-08 via Nuitee
C
Clarice
8
Pros:

Able to give us complimentary toiletries like more shampoo, body wash and bed room slippers will be an area of improvement.

2019-09-25 via Nuitee
V
Verified traveler family
10
Pros:

Nice apartment. Spacious. Awesome views.
Pool towels would have been nice.

2019-09-14 via Nuitee
E
Edlyn Emilie
2
dissatisfied stay
Pros:

the room is just a room with partition, which makes it smaller. the single bed was horrible, bath tub was dirty, lighting was bad.

2019-08-13 via Nuitee
Y
YS family
10
Pros:

Good Location and Service. Will come again. Person in charge also considered. We have reserve 2 rooms and they try to put us at the same floor.

2019-08-12 via Nuitee
J
Jaime
8
KL IS KOOL
Pros:

The internet was spotty and frustrating at times, otherwise, I liked the hotel quite a bit.
It was walking distance to the MRT and a number of coffee shops and restaurants (if you're not familiar with the weather in Malaysia, just know you WILL sweat, so minimizing your walking is a blessing-STEEEAMY : ) ).

This hotel is suitable for any of your typical travelling needs and KL was super cool. The Batu caves were the most beautiful attraction I've seen in any of my travels-a must see!

2019-08-02 via Nuitee
V
Verified traveler family
8
Pros:

bolehlah.hotel mewah byk mat arab dan miss china...snng teruss agent shj..rahman -0162979329 lg ok info

2019-08-01 via Nuitee