Hôtel Phénix

For a day there was no water, they said I'll take a few hours and it was nearly the whole day. When i asked if they would provide a partial refund or offer anything for the terrible conditions they said nothing. When I asked for the manager they said "the manager isn't answering their phone." It was a horrible hotel.

Everything great

I am not gonna lie, my first impression was not positive, however, once i visited the room and saw how clean it is, and after speaking to the friendly staff especially AKRAM who went above and beyond with his great customer service skills.

He didn’t hesitste a moment to accomodate me with all requests I needed.

Because of AKRAM, I will definitely be back.

Thank you team Phenix hotel of making our stay memorable!

An eclectic but clean hotel. Management is working on upgrading the facilities. This was a reasonable priced hotel and fabulously situated transportation wise. Literally right around the corner from the Arc de Triomphe. I knew rooms were going to be very basic but that’s what we needed. The continental breakfast was perfect (paid extra). Overall satisfied with our stay and would use them again if ever in Paris again.

We needed a room with 3 beds, they only have 2 rooms with that option and was on the top floor. Was warmer than we are used to, but the other floors felt great. Staff was very accommodating and helpful. Great value and pretty quiet area.

Everything is close enough to museum and shopping

The staff of this hotel is so nice.

Very convienet and nice

It was very nice stay.

Ok

Great

Stay was comfortable. Room was clean and very close to Arch Triumth and Train Station.

This is another perfectly good, two star hotel. They deliver exactly what they offer. They deliver it well my room is very small, that is what I expected. It’s a small two star hotel, which was purchased on price. The staff were excellent. The location is very nice.

Great place close to everything, staff were very helpfu. Room service great

Very noisy at night outside the hotel!Could not sleep very well!

The hotel room is small but doesn matter, the place in general is great, the clean service is amazing and kind, the front desk is awesome, the place is super close to a cafe, and the arch of triumph, the main street ave where all the great stores are, 25 minutes walking to eifel tower, you guys are going to have a super good time if you reserve here, no kidding, no joke, no propaganda,

Although this was rated a two star hotel and in terms of services and amenities, it probably is two star, but it was perfectly located right next to a subway in front of a great little coffee shop and very quiet. If you’re the type of guest that requires lots of extra towels and lots of extra shampoo then this is not the place for you. This hotel really gives you the experience of living the Parisian Way, which is a little bit more Efficient and restrained.

The staff was always courteous and helpful. Our rooms were very well cleaned every day the place felt safe so other than the fact that it was a bit tiny and we had a limited number of towels. I would definitely recommend this hotel if you’re looking for a great location at a reasonable price.

Everyone here was very nice. Excellent location. Very clean rooms and really good housekeeping. I would stay here again.

Very nice location, just 5 min walk from Arc de Triompbe.
The only comment is about the tiny elevator, it doesn't go to level 6th, so you have to carry your bags from 5th floor, everything else was pretty good.

Adequate