The Gainsborough Bath Spa - Small Luxury Hotels of the World

Expected so much more, left somewhat disappointed. Location is great but remainder left us wanting that extra bit to live up to the 5 star standard it clearly strives to be.

Small touches within the room, cleanliness, leaking shower seal and blocked drains resulting in shower that soon turned into a bath and a constant leaking tap.

Spa at £70 a person is certainly overpriced compared to other spa’s. We used the spa on (Thursday afternoon) wasn’t very busy but suggest most will struggle to stay in and around the spa for 3 hours.

A couple of pools, one that has varied jets to message but didn’t seem to work, a steam room lacking heat or steam, a sauna that struggles to get to temperature (lacking a seal on the door) but the ice seems to stay topped up with is good. The infra red sauna for us looked like the only room really working.

Breakfast was nice and service was professional and pleasant.

Struggle to understand how places can charge £25 a head for continental and £40 a head for cooked. £80 for a couple to have a small fry up and 3 pancakes.

In all, I wouldn’t recommend this hotel at the price and standard it sells itself to be, other hotels where the price is low, you come to live with such issues, not at a place with this pricetag

The spa facilities were amazing. So relaxing. The staff were exceptional. Everyone was so friendly and helpful. Room was very comfortable and complimentary drinks were most welcome. Location is perfect. Very central to everywhere.

- Location is excellent.
- Staff are wonderful - helpful, polite and professional.
- Rooms are very spacious and beds very comfy.

Our second stay here and it didn’t disappoint. Staff are attentive, it’s pricey but worth it. Great setting in the heart of Bath so easy access. Good breakfast, comfy beds.

Perfect location, very comfortable beds in a spacious room and amazing spa. Staff were friendly and helpful and breakfast was good.

Location and spa

I almost love everything here. I love the bed. I love the pillow that feels like cotton candy. I love the hot spring. I love the sauna room. I love the lion head that can spit ice. I love drinking whatever beverage is in the fridge at will. The large hot spring pool massage is very comfortable, and it can reach the legs and back. However, they are usually occupied by people at night. There are approximately 6-7 couples, which is around 12 people in total. The other two pools are sometimes occupied and sometimes not. The sauna room is also sometimes occupied and sometimes not. The pillows on the beds are really comfortable.

A very classy place to stay

Tolles Zimmer, sehr schönes Spa, gute Lage, bequemes Bett

The hotel staff were lovely and very helpful. Our room was large and comfortable although there was quite a bit of damage to the walls that could easily be repaired. Location is excellent for the city

We stayed at The Gainsborough Bath Spa for our anniversary. Reception was welcoming, the hotel is in a perfect location, and the room was very nice. We also appreciated the complimentary bottle of wine.

However, we chose the hotel primarily for the spa, and the access times for hotel guests (8–10am and 7–9pm) were disappointing. These restricted slots felt inconvenient and were overcrowded, which gave the impression that hotel guests were being prioritised less than external spa visitors, despite the high room rates.

Breakfast was also poor value, with the £25 buffet limited to continental options and hot items charged separately.

A simple improvement would be to introduce a booking system for hotel guests, with allocated time slots to better manage capacity while maintaining a more relaxed experience.

Overall, a lovely hotel, but the spa access and breakfast offering fell short of expectations for the price.