The Columbia

Hotels
7.8 (5792 reviews)
95-99 Lancaster Gate , London , gb

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
Shared lounge/TV area
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Old bathrooms
Variable cleanliness

Categories

Cleanliness
6.76
Mixed reviews regarding cleanliness; noted issues with dirty towels and general upkeep.
Service
8.73
Generally positive feedback on staff friendliness and helpfulness.
Location
9.27
Many reviews praised the central and convenient location of the hotel.
Room Quality
7.22
Rooms generally seen as adequately sized but some were noted as old or small.
Amenities
7.75
Standard amenities but some areas, like bathrooms, need updating.
Value for Money
6.71
Perceived as overpriced given the condition of the hotel.
Food and Beverage
8.26
Positive feedback on breakfast variety but missed some items.
Overall Experience
7.73
Overall a satisfactory stay with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:28

Property Description

Central Location and Stunning Views
The Columbia Hotel in London offers a prime location just a short walk from Lancaster Gate Tube station, providing easy access to the city's attractions. With views overlooking Hyde Park and Kensington Gardens, guests can immerse themselves in the beauty of London's greenery.

Comfortable Rooms and Convenient Amenities
Each room at the Columbia Hotel is thoughtfully equipped with modern conveniences such as a flat-screen TV, tea/coffee making facilities, and a private bathroom with complimentary toiletries. The 24-hour front desk ensures that guests have everything they need for a comfortable stay.

On-Site Bar and Free WiFi
Guests can unwind at the on-site bar and lounge, enjoying a selection of food and drinks. Free WiFi in public areas allows for easy connectivity throughout the property. Start your day with a Continental breakfast To Go before heading out to explore the nearby attractions.

Book your stay at the Columbia Hotel for a memorable London experience!

Important information:

When booking 5 rooms or more, different policies and additional supplements will apply. Bookings made with a breakfast package include a Continental buffet: croissants and rolls with preserves, sweet pastries, cereals, cheese, ham, fruit, tea, coffee, fruit juice. Take-away box available on request.

The Columbia Hotel is a non-smoking establishment and respectfully ask guests to adhere to this policy. If a room has been smoked in, it shall be necessary to apply a charge of GBP 150.00 to the room account to cover additional costs such as +deep cleaning and the necessity of having to put the room off for the following days guest arriving.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.8
Based on 5792 reviews
Cleanliness: 6.76
Service: 8.73
Location: 9.27
Room Quality: 7.22
Amenities: 7.75
Value for Money: 6.71
Food and Beverage: 8.26
Overall Experience: 7.73
C
Callum solo_traveller gb
8
Would go again, but ask for specific rooms
Pros:

Super friendly staff

Cons:

The bedroom walls were thin

2026-03-21 via Nuitee
A
Ada Yaren couple tr
7
2026-03-20 via Nuitee
S
spanishmode family_with_children es
9
The Columbia Hotel: Where London Unfolds Gently.
Pros:

The Columbia Hotel offers a distinctly classical London charm, with an understated elegance that feels both authentic and welcoming. Its location, just moments from Hyde Park and well connected to the rest of the city, makes it an ideal base for exploring. Combined with its character and comfort, it represents excellent value for money in a city where such qualities are not always easy to find.

Cons:

Honestly speaking, I missed the typical English breakfast. Be that as it may, the Continental breakfast options were excellent!

2026-03-20 via Nuitee
M
Mar extended_group es
10
2026-03-19 via Nuitee
M
michael couple de
7
jederzeit wieder, herausragende lage, coole location, für zweidrie tage london einer der besten orte
Pros:

beste lage in town, hilfsbereites personal, coole lounge

Cons:

zimmer und vor allem bäder sind 70er, aber eben das macht den laden so charmant und genau deswegen fahre ich jedes jahr wieder hin

2026-03-19 via Nuitee
D
DİDEM family_with_children tr
6
Pros:

The location was great

Cons:

The room was too old, and you can hear all the sounds from next door. 🫣

2026-03-18 via Nuitee
S
Steve solo_traveller us
9
2026-03-18 via Nuitee
A
Aristotelis extended_group gr
9
Great Value choice
Pros:

In general a nice accommodation. Great location. Lovely and helpful staff.

Cons:

Only one thing that didn’t satisfy us, was the breakfast. Really plain (eggs or omelet weren’t an option), and there are lots of things that can be improved.

2026-03-17 via Nuitee
M
Magalie couple fr
7
2026-03-17 via Nuitee
M
Maria couple de
8
2026-03-17 via Nuitee
G
Gali solo_traveller de
8
2026-03-16 via Nuitee
D
Daniele extended_group it
10
Pros:

Struttura molto bella e ben situata posizione ottimale per raggiungere con facilità la metro.

2026-03-16 via Nuitee
J
Jana couple us
9
2026-03-16 via Nuitee
J
James solo_traveller gb
10
2026-03-16 via Nuitee
K
Kamila solo_traveller gb
1
Pros:

Location

Cons:

I have been a frequent guest at this hotel, which makes this experience particularly disappointing.

During my most recent stay, the receptionist on duty (a male staff member around 55+ at reception) displayed accusatory and rude behaviour. He made comments such as saying he “always has to chase” me, which was completely inaccurate. In almost a year of staying here regularly, I have only interacted with this staff member perhaps two times.

His attitude included eye-rolling, hostile looks, and a complete lack of professionalism or customer service. When the situation escalated and I became visibly distressed, there was no empathy shown.

On a previous stay, a fire alarm was triggered after a hot shower and instead of any apology or explanation, I was blamed for it. Some rooms also have phones that do not work, yet when the hotel cannot reach you because of this, the blame is again placed on the guest.

As a frequent guest who has spent more than £5,000 at this hotel in recent months, it is extremely disappointing that one staff member’s behaviour has led me to decide not to return.

2026-03-16 via Nuitee
M
Marcus couple de
7
2026-03-14 via Nuitee
S
Steve solo_traveller us
9
2026-03-14 via Nuitee
M
Martin couple gb
7
2026-03-12 via Nuitee
D
Dusan extended_group nl
10
Pros:

Poloha hotelu a klasicky anglicky styl

Cons:

Chybela tepla snidane, avsak dalo se dobre nasnidat.....

2026-03-12 via Nuitee
C
Cédric extended_group be
8
2026-03-11 via Nuitee