The Columbia

Hotels
7.8 (6057 reviews)
95-99 Lancaster Gate , London , gb

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Garden
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Old bathrooms
Variable cleanliness

Categories

Cleanliness
6.76
Mixed reviews regarding cleanliness; noted issues with dirty towels and general upkeep.
Service
8.73
Generally positive feedback on staff friendliness and helpfulness.
Location
9.27
Many reviews praised the central and convenient location of the hotel.
Room Quality
7.22
Rooms generally seen as adequately sized but some were noted as old or small.
Amenities
7.75
Standard amenities but some areas, like bathrooms, need updating.
Value for Money
6.71
Perceived as overpriced given the condition of the hotel.
Food and Beverage
8.26
Positive feedback on breakfast variety but missed some items.
Overall Experience
7.73
Overall a satisfactory stay with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:28

Property Description

Central Location and Stunning Views
The Columbia Hotel in London offers a prime location just a short walk from Lancaster Gate Tube station, providing easy access to the city's attractions. With views overlooking Hyde Park and Kensington Gardens, guests can immerse themselves in the beauty of London's greenery.

Comfortable Rooms and Convenient Amenities
Each room at the Columbia Hotel is thoughtfully equipped with modern conveniences such as a flat-screen TV, tea/coffee making facilities, and a private bathroom with complimentary toiletries. The 24-hour front desk ensures that guests have everything they need for a comfortable stay.

On-Site Bar and Free WiFi
Guests can unwind at the on-site bar and lounge, enjoying a selection of food and drinks. Free WiFi in public areas allows for easy connectivity throughout the property. Start your day with a Continental breakfast To Go before heading out to explore the nearby attractions.

Book your stay at the Columbia Hotel for a memorable London experience!

Important information:

When booking 5 rooms or more, different policies and additional supplements will apply. Bookings made with a breakfast package include a Continental buffet: croissants and rolls with preserves, sweet pastries, cereals, cheese, ham, fruit, tea, coffee, fruit juice. Take-away box available on request.

The Columbia Hotel is a non-smoking establishment and respectfully ask guests to adhere to this policy. If a room has been smoked in, it shall be necessary to apply a charge of GBP 150.00 to the room account to cover additional costs such as +deep cleaning and the necessity of having to put the room off for the following days guest arriving.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.8
Based on 6057 reviews
Cleanliness: 6.76
Service: 8.73
Location: 9.27
Room Quality: 7.22
Amenities: 7.75
Value for Money: 6.71
Food and Beverage: 8.26
Overall Experience: 7.73
M
Merve couple nl
4
Pros:

I recently stayed at this hotel and unfortunately, my experience was quite disappointing.

The room had a strong, unpleasant smell, as if it had not been aired out for a long time. It was also extremely hot. There was no air conditioning, only a very small fan, which was not enough to keep the room comfortable. Another downside was the absence of a mini fridge, which I think is an essential amenity, especially during warm weather.

The shower was leaking every time we used it, which made using the bathroom inconvenient. Considering the price we paid, I expected much better facilities and overall quality. In my opinion, the hotel is overpriced for what it offers.

On the positive side, the staff were very kind and welcoming. The breakfast was good, and the housekeeping team did an excellent job keeping the room clean every day. The location is also convenient and made it easy to get around London.

Overall, while the staff, breakfast, cleanliness, and location were good, the condition of the room and the lack of basic amenities made the stay disappointing. I hope these issues will be addressed, as they significantly affected our experience.

2026-07-04 via Nuitee
J
Jeni family_with_children gb
8
The area was perfect.nice continental breakfast.staff very friendly and helpful
Pros:

Lovely Victorian building

Cons:

No air conditioning…was boiling once off the ground floor. The bathroom was tiny and the sink and bath both had chips taken out of them and the bath plughome was rusty .the shower in the bath was old and you had to get the temp just right on the mixer taps not much fun when you needed a quick shower

2026-07-01 via Nuitee
R
Roland extended_group se
6
2026-06-30 via Nuitee
F
FRED couple gb
9
2026-06-30 via Nuitee
G
Georgina extended_group it
2
This hotel is very hot, outdated, non-functional and overall uncomfortable-- save your money!
Pros:

The location of this hotel is great. Quick connection to the underground and to the bus. It is located in a very safe area. The rooms are large for London. After multiple complaints, we were able to transfer rooms to something slightly better.

Cons:

The rooms are INCREDIBLY dated and non-functional. While I can appreciate a vintage charm, this hotel is bordering on derelict. I couldn't tell you where the money charged for staying here is going because it certainly isn't back into the property. Walls are cracked, floor boarding is water-stained and moldy, and it needs A LOT of TLC. Beds are uncomfortable, and decor is dated, and poorly hung (literally nailed into the wall crooked). Rooms do not contain fridges. Bathrooms are antiquated and non-functional (e.g., shower head extremely low, bath/shower combo that is difficult to get in and out of, cheap thin shower curtains that do not stay closed). Plastic/linoleum flooring has been added to bathrooms, probably to cover mold. Our shower flooded the living quarters (the bathroom floor was completely dry). My friend and I both developed coughs and colds after staying here due to the dust and mold.

We visited during a heat wave, causing uncharacteristic temperatures for London. There was no ice available or ice buckets, and no water was offered despite city wide goverment warnings about the heat. Our first room had one window that opened onto a closed-in roof/atrium (pictures included) that caused ZERO airflow, easily over 85/90 degrees in the room. This made the room unbareably hot with the weather. When we asked if there was anything they could do, they said they were "aware" that the room was hot and that they couldn't move us until morning. We were told to open our window. That night it stormed heavily, and the carpet flooded. Our second room was cooler as we had a breeze from the street, but still not ideal. There were limited fans available for the rooms to use.

2026-06-30 via Nuitee
D
Danielle family_with_children us
8
Lovely location, would be almost perfect if they had Air conditioning
Pros:

Right next to a bus stop, across from a beautiful park and a short walk to Notting Hill, Paddington area & Oxford St for restaurants & shopping. My daughter sprained her ankle and they were kind enough to keep refilling her ice bag. Breakfast was also quite nice.

Cons:

No A/C! Even with fans, and we are thankful that they were provided, the room was still incredibly warm

2026-06-30 via Nuitee
A
Aesalu extended_group ee
8
Hea asukohaga, tore hotell
Pros:

Hea asukoht, tuba oli võrdlemisi suur, huvitav interjöör (tavaliselt selle hinnaklassi hotellid on hästi väiksed, selles hotellis oli avarust)

Cons:

Konditsioneer oleks olnud hea aga selle puudumine oli muidugi ette teada. Olemas olid ventilaatorid. Hommikusöök oleks võinud veidi mitmekesisem olla.

2026-06-29 via Nuitee
M
Madeleine couple fi
1
Pros:

Sijainti

Cons:

Ei ollut kunnolla siivottu, ilmanlaatu huoneessa oli todella huono ja aivan liian lämmin. Kylpyhuoneessa oli todella likainen ja vanha kylpyamme ja likaiset suihkuverhot. Todella huonossa kunnossa oleva vanha hotelli. En suosittele hotellia kellekkään.

2026-06-29 via Nuitee
S
ShadoweKitten family_with_children gb
10
Fantastic short holiday
Pros:

Loved the hotel, stunning interior.

Location was perfect for our reason for travelling as we were going to Hyde Park music festival. Short walk to a bus stop with easy access into piccadily

Travelled with mum who has bad mobility and the hotel accommodated easily.

View was okay over a back road but we were never in except to sleep.

Beds super comfy. No noise either from other guests. Slept like a baby which is rare for me for travelling.

The breakfast is £12 per person and a choice of hot cooked breakfast or cold continental buffet And was value for the money

Staff were very friendly and helpful always had a smile and were quick to offer any assistance needed

Cons:

Needs a caution hot waters in bathroom as hot water gets very hot.

Shower head not good for tall people.
Taps a little hard to turn if you have issues with your hands.

Needs a option step offered to help get in and out of bath if you have mobility issues.

2026-06-29 via Nuitee
S
Sofia solo_traveller gb
7
2026-06-29 via Nuitee
V
Veronica extended_group it
7
Pros:

posizione, pulizia, personale TOP

Cons:

rapporto qualità/prezzo non il massimo, l’interno dell’hotel era abbastanza datato, il bagno non ha la doccia (solo vasca). Il problema più grande? non c’era l’aria condizionata e questo ha sicuramente rovinato il nostro soggiorno

2026-06-28 via Nuitee
S
Sofiia extended_group ua
6
2026-06-28 via Nuitee
Z
Zeynep Tuna solo_traveller tr
7
2026-06-28 via Nuitee
S
samantha couple gb
8
2026-06-27 via Nuitee
L
Linnea family_with_children se
8
2026-06-27 via Nuitee
S
Simone couple it
2
Hotel bocciato, zona promossa
Pros:

Posizione

Cons:

Struttura vecchia da rinnovare, camera inadeguata per 300€ a notte, 4º piano caldissimo e maleodorante ... Aria condizionata assente in tutta la struttura, ma per il prezzo davamo per scontato che ci fosse ... Siamo entrati e usciti all'istante, chiesto rimborso delle 4 notti pagate in anticipo, ma ci è stato risposto che non potevano farci nulla e che quasi nessun albergo ha aria condizionata ... Per fortuna abbiamo trovato un albergo molto carino con staff molto gentile e aria condizionata a pochi passi, zona Lancaster Gate ... Pessima esperienza

2026-06-27 via Nuitee
J
Jack couple gb
10
2026-06-27 via Nuitee
D
Darius couple gb
6
2026-06-27 via Nuitee
V
Victoria couple gb
10
What a great hotel
Pros:

Friendly informative staff

Great location
Beautiful room and very clean

2026-06-26 via Nuitee
H
Hisako solo_traveller jp
8
嬉しいバスタブあり!
Pros:

バスタブがあったので疲れがとれた。バス停が近くバス利用の時は便利。建物は古いが趣があった。

Cons:

部屋までが遠い。

2026-06-24 via Nuitee