The Zehneria Hotel

Hotels
•
Sarovar (Louvre)
9.6 (713 reviews)
10 Karuna Road , Nairobi , ke

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
BBQ facilities
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Cleanliness issues
Worn-out amenities

Categories

Cleanliness
8.59
Several reviews mentioned issues with cleanliness, specifically dirty bathrooms and worn-out towels.
Service
10
The staff are described as super helpful and responsive to queries, showcasing excellent service.
Location
10
Multiple reviews highlight the convenient location of the hotel, making it easy to access local attractions.
Room Quality
9.56
While some rooms were described as comfortable and spacious, there were also mentions of worn-out furnishings and bathroom issues.
Amenities
9.6
General comments suggest standard amenities but highlight issues like missing kitchen tools in rooms.
Value for Money
10
Most reviews indicated a good value for the price paid, especially in relation to location and service.
Food and Beverage
9.05
Food quality is mixed; breakfast had positive mentions but overall satisfaction was lower than expected.
Overall Experience
10
Overall, guests had a generally positive experience, despite some issues with cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:08

Property Description

Luxurious Accommodations
The Zehneria Portico offers elegantly furnished rooms and suites, each equipped with modern amenities such as a flat-screen TV, fully stocked minibar, and air-conditioning. The spacious suites even feature kitchenettes for added convenience.

Dining Experience
Indulge in a culinary journey at the hotel's restaurant, Seasons, which offers a diverse range of Continental, Asian, African, and Oceanic cuisine. After a delicious meal, unwind with cocktails and drinks at the poolside bar.

Convenient Location
Located in the suburb of Westlands, The Zehneria Portico is just 4 km away from Nairobi Central, making it a perfect choice for both leisure and business travelers. Explore nearby attractions like Nairobi Arboretum Park or easily reach Jomo Kenyatta International Airport within 30 minutes by car.

Experience luxury and convenience at The Zehneria Portico - book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for US$15 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for US$30 per person per night when using an existing bed.
    Children up to and including 15 years old stay for US$20 per person per night when using an available extra bed.
    People 16 years old and over stay for US$30 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 713 reviews
Cleanliness: 8.59
Service: 10
Location: 10
Room Quality: 9.56
Amenities: 9.6
Value for Money: 10
Food and Beverage: 9.05
Overall Experience: 10
N
NIYIGENA • couple • rw
10
Generally stay was good.
Pros:

The space is big which is nice. The restaurant is perfect.

Cons:

Wireless is too low inside the room however in living room it was good

2026-04-26 • via Nuitee
S
Simon Hector • solo_traveller • ug
8
Pros:

Location and very friendly staff

Cons:

The old nearly worn-out towels

2026-04-26 • via Nuitee
M
Marc • couple • be
9
2026-04-26 • via Nuitee
S
Suraj • solo_traveller • ke
7
Pros:

Location

2026-04-24 • via Nuitee
M
Maqbool • solo_traveller • om
8
Pros:

Centrally located and close to malls. Staff are very welcoming particularly a lady called Gilien.

Cons:

A bit outdated need some maintenance.

2026-04-24 • via Nuitee
S
Shabbir • solo_traveller • ke
7
Pros:

The staff are great.
The room size is amazing.
Fridge and kitchenette

Cons:

Broken holders & leakages of Arabian showers

2026-04-22 • via Nuitee
M
medu • solo_traveller • ng
3
Service delivery was very POOR
Pros:

The location was good

Cons:

The staff were terrible. No proper reception service.

2026-04-20 • via Nuitee
C
Cosmas • solo_traveller • de
10
Sehr angenehm und komfortabel.
Pros:

Lage ist sehr gut. In den Westlands und ein Shopping Center mit großem Supermarkt in nur 400m Entfernung. Sehr freundliches Personal.

Cons:

Eigentlich nichts.

2026-04-16 • via Nuitee
V
Vancraeynest • couple • ke
6
2026-04-12 • via Nuitee
A
Alexander • family_with_children • de
9
Nice stay at Zheneria Nairobi
Pros:

Everything great again like always...

2026-04-12 • via Nuitee
E
Edgar • couple • nl
7
Prima
Pros:

Persoonlijke benadering

Cons:

Een beetje out dated

2026-04-10 • via Nuitee
A
Abdiweli • solo_traveller • so
2
bad
Pros:

bad

Cons:

bad

2026-04-07 • via Nuitee
Özcan • couple • de
1
Zero stars if possible. One of the worst hotel experiences I have ever had. we will formally report this case to the Ke
Pros:

Extrem deeckig und Insekten u Kakalaken überall. Bitte schauen sie in mein Google review

Cons:

Zero stars if possible. One of the worst hotel experiences I have ever had.

we will formally report this case to the Kenya Tourism Regulatory Authority (TRA) also to Booking.com

We have clear photo and video evidence of cockroach infestation, severe hygiene failures, broken bathroom facilities, dirty windows, mosquito problems, and unacceptable room conditions. Everything is documented.

This hotel is dirty, poorly maintained, and completely unacceptable. There were cockroaches in the room and even in the breakfast area near the toaster. The rooms smelled strongly of dampness, the windows were extremely dirty, mosquitoes were everywhere, towels were missing, and basic cleanliness was clearly neglected.

Several things were broken, including toilet seats, and no proper action was taken. The staff were not helpful, and the overall service was poor and unfriendly.

I would strongly warn anyone against staying here. This hotel does not meet even basic hygiene and maintenance standards. Please do yourself a favor and do not book this place.

2026-04-03 • via Nuitee
J
Jinesh K • solo_traveller • ci
9
2026-04-02 • via Nuitee
K
Kimilu • couple • ke
7
My stay was satisfactory.
Pros:

Room is very spacious and the breakfast was good. It had a good range of varieties. Also the room has a kitchenette, which may be ideal for long stays, or for people with special meal preferences.

Cons:

Booking.com billed my card, which seemingly was not the expectation of the hotel. I hope this will be resolved well.

2026-03-30 • via Nuitee
T
Tiina • solo_traveller • fi
9
2026-03-30 • via Nuitee
T
Tiina • solo_traveller • fi
9
2026-03-27 • via Nuitee
S
STEFAN IGNAZ FRITZ • family_with_children • de
8
Pros:

Lage

2026-03-23 • via Nuitee
S
Suvij • couple • in
6
Value for money
Pros:

Everything

Cons:

The floor is not good, bumpy, uneven and dirty looking. Bathroom needs some better look

2026-03-23 • via Nuitee
R
rachaeltitilayoo • Solo travel
10
Perfect
Pros:

Serene environment, and accommodating staffs

2026-03-19 • via Tripadvisor