The Zehneria Hotel

Hotels
9.6 (866 reviews)
10 Karuna Road , Nairobi , ke
+254 731 617469

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Cleanliness issues
Worn-out amenities

Categories

Cleanliness
8.59
Several reviews mentioned issues with cleanliness, specifically dirty bathrooms and worn-out towels.
Service
10
The staff are described as super helpful and responsive to queries, showcasing excellent service.
Location
10
Multiple reviews highlight the convenient location of the hotel, making it easy to access local attractions.
Room Quality
9.56
While some rooms were described as comfortable and spacious, there were also mentions of worn-out furnishings and bathroom issues.
Amenities
9.6
General comments suggest standard amenities but highlight issues like missing kitchen tools in rooms.
Value for Money
10
Most reviews indicated a good value for the price paid, especially in relation to location and service.
Food and Beverage
9.05
Food quality is mixed; breakfast had positive mentions but overall satisfaction was lower than expected.
Overall Experience
10
Overall, guests had a generally positive experience, despite some issues with cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:08

Property Description

Luxurious Accommodations
The Zehneria Portico offers elegantly furnished rooms and suites, each equipped with modern amenities such as a flat-screen TV, fully stocked minibar, and air-conditioning. The spacious suites even feature kitchenettes for added convenience.

Dining Experience
Indulge in a culinary journey at the hotel's restaurant, Seasons, which offers a diverse range of Continental, Asian, African, and Oceanic cuisine. After a delicious meal, unwind with cocktails and drinks at the poolside bar.

Convenient Location
Located in the suburb of Westlands, The Zehneria Portico is just 4 km away from Nairobi Central, making it a perfect choice for both leisure and business travelers. Explore nearby attractions like Nairobi Arboretum Park or easily reach Jomo Kenyatta International Airport within 30 minutes by car.

Experience luxury and convenience at The Zehneria Portico - book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Location

Guest Reviews

9.6
Based on 866 reviews
Cleanliness: 8.59
Service: 10
Location: 10
Room Quality: 9.56
Amenities: 9.6
Value for Money: 10
Food and Beverage: 9.05
Overall Experience: 10
S
Sheila Anapoa • family_with_children • sa
10
2026-08-28 • via Nuitee
Y
Yeneneh • family_with_children • et
9
2026-08-27 • via Nuitee
S
sindsie • Business
10
Zenheria is a good hotel
Pros:

Close to main Highway road,,,offers amenities like Ample parking, lift, large rooms well designed,the compound is clean and free from Noise.Food offered are good and delicious well served and good customer care.

2026-08-26 • via Tripadvisor
L
loisek394 • Business
10
Definitely try again
Pros:

The staff were friendly and welcoming and the overall atmosphere was peaceful and relaxing. I also appreciated the good service and attention to detail. Definitely a place I would consider visiting again. Highly recommended!

2026-08-26 • via Tripadvisor
F
felitiusg • Business
10
Destination: Zehneria Hotel
Pros:

Close to social services amenities, good services from the staff, accessible to the main highway, ample and secured parking. A place to visit again

2026-08-26 • via Tripadvisor
H
hawaa806 • Friends getaway
10
Best destination in Westlands.
Pros:

Located close to malls,they have friendly staffs.Gillian at the reception was so welcoming I'll definitely be visiting more often.

2026-08-26 • via Tripadvisor
S
Sharma • solo_traveller • in
10
Comfortable
Pros:

The cleanliness and the staff is very good

Cons:

Internet Connectivity

2026-08-26 • via Nuitee
A
Ayako James • solo_traveller • ke
7
Pros:

Close proximity to everything.
The breakfast was great 👍
The staff are really hospitable.

Cons:

The room was a bit run down.
Room lacked sandals and a robe.
Perfect for a short stay

2026-08-26 • via Nuitee
G
Grace • solo_traveller • ch
8
Pros:

Close to Sarit center and breakfast is good

2026-08-25 • via Nuitee
G
gianfranco • family_with_children • it
10
2026-08-23 • via Nuitee
J
Joseph • solo_traveller • be
8
2026-08-22 • via Nuitee
J
J9005OBcatherinen • Business
10
Positive reviews
Pros:

I normally book my clients at Zehneria. I would highly recommend them. Good security and good food. Good staff in place too

2026-08-21 • via Tripadvisor
R
roselyneo225 • Friends getaway • Nairobi
10
Wonderful Birthday Evening Experience
Pros:

I had a lovely birthday celebration with my friends at this hotel, and it was such a beautiful experience. From the moment we arrived, we were impressed by the ambience, elegant setup, and excellent service. The poolside area was especially beautiful and created the perfect atmosphere for an evening celebration.

The restaurant was equally impressive, and the food was delicious and well presented. The staff were warm, attentive, and made our evening feel special.

Overall, it was a wonderful place to celebrate a special occasion with friends. I truly enjoyed the experience and would happily recommend it to anyone looking for a beautiful and relaxing evening out.

2026-08-21 • via Tripadvisor
J
Jacqueline • solo_traveller • de
5
Pros:

Personal war freundlich. Frühstück war gut.

Cons:

Die Teppich im Flur hat richtig gestunken und Flecken überall. Licht im Flur hat nicht funktioniert. Essen im Restaurant war extrem overpriced. Sauberkeit im Zimmern war ok aber könnte besser sein.

2026-08-21 • via Nuitee
محمود • extended_group • sa
7
2026-08-21 • via Nuitee
L
lbleg • Solo travel
10
Best experience in Kenya
Pros:

Very Lovely place,very understanding and respectful
My experience was a bit different because I was coming from nigeria and didn't know they only accept euro, pounds dollars and kes. But they where very understanding, they gave me my room regardless of not paying immediately. They also gave me a link that I could use my nigeria card to transfer to. Very lovely experience. It's the best hotel to come to expecially as a foreigner. Every one is smiling and very polite.
I really love The Zehneria Hotel. They felt like family. My room was really beautiful, POCKET FRIENDLY and close to the NCLEX Exam Centre

2026-08-18 • via Tripadvisor
A
abukarib2026 • Business
10
THE BEST HOSPITALITY HOTEL IN KENYA
Pros:

I lodge in the hotel to write my nclex exams
The staff received me so nice errrn, I was even allowed to check in before my actual check in. I was really happy. Every other staff was really so nice, respectful and attentive.
The rooms and services are top notch
I will definitely lodge in Zehneria Hotel again when next I come to Kenya.

2026-08-17 • via Tripadvisor
E
Edward • family_with_children • us
10
Great stay.
Pros:

Breakfast was fantastic.
Staff was helpful.

2026-08-17 • via Nuitee
B
Brian • solo_traveller • ke
8
2026-08-14 • via Nuitee
A
Aritz • couple • es
5
Hotel de paso en Nairobi
Pros:

Ubicación en la ciudad perfecta y el personal hizo todo lo posible para que estuviéramos bien

Cons:

Instalaciones de las habitaciones necesitan una remodelación, muy antiguas mobiliario viejo que da la sensación de sucio

2026-08-13 • via Nuitee