The Zehneria Hotel

Hotels
•
Sarovar (Louvre)
9.6 (638 reviews)
10 Karuna Road , Nairobi , ke

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Cleanliness issues
Worn-out amenities

Categories

Cleanliness
8.59
Several reviews mentioned issues with cleanliness, specifically dirty bathrooms and worn-out towels.
Service
10
The staff are described as super helpful and responsive to queries, showcasing excellent service.
Location
10
Multiple reviews highlight the convenient location of the hotel, making it easy to access local attractions.
Room Quality
9.56
While some rooms were described as comfortable and spacious, there were also mentions of worn-out furnishings and bathroom issues.
Amenities
9.6
General comments suggest standard amenities but highlight issues like missing kitchen tools in rooms.
Value for Money
10
Most reviews indicated a good value for the price paid, especially in relation to location and service.
Food and Beverage
9.05
Food quality is mixed; breakfast had positive mentions but overall satisfaction was lower than expected.
Overall Experience
10
Overall, guests had a generally positive experience, despite some issues with cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:08

Property Description

Luxurious Accommodations
The Zehneria Portico offers elegantly furnished rooms and suites, each equipped with modern amenities such as a flat-screen TV, fully stocked minibar, and air-conditioning. The spacious suites even feature kitchenettes for added convenience.

Dining Experience
Indulge in a culinary journey at the hotel's restaurant, Seasons, which offers a diverse range of Continental, Asian, African, and Oceanic cuisine. After a delicious meal, unwind with cocktails and drinks at the poolside bar.

Convenient Location
Located in the suburb of Westlands, The Zehneria Portico is just 4 km away from Nairobi Central, making it a perfect choice for both leisure and business travelers. Explore nearby attractions like Nairobi Arboretum Park or easily reach Jomo Kenyatta International Airport within 30 minutes by car.

Experience luxury and convenience at The Zehneria Portico - book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for US$15 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for US$30 per person per night when using an existing bed.
    Children up to and including 15 years old stay for US$20 per person per night when using an available extra bed.
    People 16 years old and over stay for US$30 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 638 reviews
Cleanliness: 8.59
Service: 10
Location: 10
Room Quality: 9.56
Amenities: 9.6
Value for Money: 10
Food and Beverage: 9.05
Overall Experience: 10
6
695adanh • Solo travel
10
Exceptional service
Pros:

The whole experience was awesome. The receptionist Gillian Tracy and Peter were so welcoming and ever helpful. The hotel is near the shopping center which made it convenient as well.

2026-03-12 • via Tripadvisor
I
I6088WJdeborahb • Business
10
Nice experience
Pros:

Nice location near the shopping malls
Nice reception
Breakfast on point
Room service good
Hotel staff excellent
Location is close to exams center.

2026-03-11 • via Tripadvisor
D
Daniel • family_with_children • pt
9
2026-03-11 • via Nuitee
8
8rubam • Friends getaway
10
Home away from home.
Pros:

The hotel is wonderful with hospitable workers eg Receptionist, room keepers.

2026-03-10 • via Tripadvisor
J
josephkU4021CD • Friends getaway
10
Having spent, only one night , I can say it's fair
Pros:

The place is quite and warm.
The room was clean
The meal was okay though with limited varieties. A few of us were limited.

2026-03-10 • via Tripadvisor
F
Ferenc • couple • hu
8
A 3 csillagos minősítésnek megfelelt.
Pros:

Lehetne nagyobb választék reggelire.

Cons:

A hálózati vízellátás nem volt megbízható.

2026-03-10 • via Nuitee
F
Fenja • solo_traveller • de
8
Pros:

The Location, close to everything what I need. The parking space. The security.

Cons:

The breakfast. No scrambled eggs, cheese, mandazi or pancakes.

The bathroom needs definitely an upgrade. Looks more old like on the pictures.

2026-03-10 • via Nuitee
S
sydnai • Business
10
Positive Training Experience
Pros:

I attended a two-week training program at this hotel and had a very positive experience. The training facilities were clean, well-organized, and comfortable. The staff were friendly and professional, making it a great environment for learning.

2026-03-06 • via Tripadvisor
K
KENJI • extended_group • jp
6
OK
Pros:

ショッピングセンターが近い。

Cons:

テレビのチャンネルが少ない。

2026-03-06 • via Nuitee
H
Haphsheitu • solo_traveller • gh
7
2026-03-05 • via Nuitee
B
Baphelele • solo_traveller • sz
7
2026-03-05 • via Nuitee
B
Brenda • family_with_children • ke
8
2026-03-04 • via Nuitee
L
lensac2026 • Business
10
It’s my second trip
Pros:

I had a very pleasant and comfortable stay. The breakfast was well-prepared, fresh, and offered a good variety of options. It was especially helpful as I was in town for my NCLEX examination.
The staff were exceptionally professional, welcoming, and attentive, creating a calm and supportive environment. The property’s location is excellent — within walking distance to person VuE testing center and centrally located with access to numerous services, restaurants, and banks. It is also conveniently close to Sarit Mall, one of the largest malls in the city.
Security was reliable, and I felt safe at all times. I highly recommend this property, particularly for professionals or students visiting for exams.

2026-03-02 • via Tripadvisor
S
Safari60516572656 • Business
10
best hotel experience in nairobi
Pros:

We had a wonderful stay at Zehneria Hotel. The service was excellent from start to finish, with staff who were attentive and welcoming. The food was delicious and well-prepared, and the rooms were clean, comfortable, and spacious, making our stay very enjoyable.
A special mention goes to the bartender, Wycliff, who truly stood out with his professionalism, friendliness, and outstanding service. He made our evenings memorable and added a personal touch to our experience, i also meet the general manager david mwaniki a very kind man.
Overall, Zehneria Hotel exceeded our expectations, and we highly recommend it to anyone visiting Nairobi.

2026-03-02 • via Tripadvisor
O
O4105PJsylviam • Business
10
Nice Place for Business Staycation
Pros:

Location excellent walking distance to Sarit Centre, Spacious room with kitchenette , buffet with options, Calming music no noise,Good house keeping, Excellent helpful staff and GM who checks on customers and ensures quality and satisfaction

2026-02-28 • via Tripadvisor
P
philip • solo_traveller • ie
9
A lovely and quiet hotel in a good location.
Pros:

Its a nice hotel. Very close to a large shoppingcentre. There was no road noise at night. All very quiet. The food was good en the staff very friendly.

2026-02-28 • via Nuitee
K
KENJI • family_with_children • jp
8
Pros:

スタッフが親切。

Cons:

お湯が出ない。

2026-02-28 • via Nuitee
P
PraiseGod4m • Business
10
Home away from Home lovely Experience
Pros:

I really enjoyed my experience at this hotel. The breakfast is fantastic and the staff are incredibly welcoming. Please also ask for Mr. David ( Best Hotel Manager eve) — he is always ready to resolve any issues and is very warm. The front desk team is excellent. The chef can prepare anything you desire. The location is very safe. I have visited and enjoyed extended stays here over the last three years. Come and feel right at home!!

2026-02-27 • via Tripadvisor
M
muhammedsX767VB • Business
10
Best experience thus far
Pros:

I must say this is the best outing because yet so far.
The ambience was superb, staffs were really cool and always wearing beautiful smiles and go the extra to make me feel at home. Most importantly the meals were all amazing, rooms were nice .

2026-02-27 • via Tripadvisor
7
761beatriceo • Business
10
Excellent service
Pros:

Loved staying here. All the staff's were really friendly and helpful as we were visiting Nairobi from Nigeria

The food is also a 5-star.

The room was also really cozy with all the necessary facilities in it. Also had a lovely time by the pool and bar

2026-02-27 • via Tripadvisor