The Zehneria Hotel

Hotels
9.6 (831 reviews)
10 Karuna Road , Nairobi , ke
+254 731 617469

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Cleanliness issues
Worn-out amenities

Categories

Cleanliness
8.59
Several reviews mentioned issues with cleanliness, specifically dirty bathrooms and worn-out towels.
Service
10
The staff are described as super helpful and responsive to queries, showcasing excellent service.
Location
10
Multiple reviews highlight the convenient location of the hotel, making it easy to access local attractions.
Room Quality
9.56
While some rooms were described as comfortable and spacious, there were also mentions of worn-out furnishings and bathroom issues.
Amenities
9.6
General comments suggest standard amenities but highlight issues like missing kitchen tools in rooms.
Value for Money
10
Most reviews indicated a good value for the price paid, especially in relation to location and service.
Food and Beverage
9.05
Food quality is mixed; breakfast had positive mentions but overall satisfaction was lower than expected.
Overall Experience
10
Overall, guests had a generally positive experience, despite some issues with cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:08

Property Description

Luxurious Accommodations
The Zehneria Portico offers elegantly furnished rooms and suites, each equipped with modern amenities such as a flat-screen TV, fully stocked minibar, and air-conditioning. The spacious suites even feature kitchenettes for added convenience.

Dining Experience
Indulge in a culinary journey at the hotel's restaurant, Seasons, which offers a diverse range of Continental, Asian, African, and Oceanic cuisine. After a delicious meal, unwind with cocktails and drinks at the poolside bar.

Convenient Location
Located in the suburb of Westlands, The Zehneria Portico is just 4 km away from Nairobi Central, making it a perfect choice for both leisure and business travelers. Explore nearby attractions like Nairobi Arboretum Park or easily reach Jomo Kenyatta International Airport within 30 minutes by car.

Experience luxury and convenience at The Zehneria Portico - book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Location

Guest Reviews

9.6
Based on 831 reviews
Cleanliness: 8.59
Service: 10
Location: 10
Room Quality: 9.56
Amenities: 9.6
Value for Money: 10
Food and Beverage: 9.05
Overall Experience: 10
G
García • couple • es
10
2026-08-08 • via Nuitee
M
Mauro • couple • it
7
Nice area and perfect for going around
Pros:

Good service and polite people

Cons:

No transfer included

2026-08-08 • via Nuitee
M
Miqdad Sibtain • solo_traveller • pk
8
2026-08-07 • via Nuitee
M
Miqdad Sibtain • solo_traveller • pk
8
2026-08-07 • via Nuitee
محمود • extended_group • sa
8
Pros:

حرص طاقم العمل على الاطمئنان دائما على ان الخدمات المطلوبة قد تمت

Cons:

بعض الحشرات الموجودة بالغرفة

2026-08-06 • via Nuitee
S
samanta • couple • pe
6
2026-08-05 • via Nuitee
K
Kabiru • solo_traveller • ng
8
Pros:

Excellent

Cons:

The elderly woman that works as a cleaner has exceptional courtesy

2026-08-05 • via Nuitee
J
Josh • couple • th
7
Nice clean hotel, right in Westlands.
Pros:

The staff here are fantastic, incredibly helpful. The food was great too, and the rooms were big and spacious.

Cons:

Unfortunately the hot water never got really warm here, so the shower was never that hot.

2026-08-04 • via Nuitee
H
Hasnain • couple • ke
5
I dont think ill stay again .
Pros:

The staff were amazing and really tried their best.

Cons:

There was no hot water the whole time
The first room we got was dirty - noisy from construction and bathroom very outdated and no hot water. We got upgraded- Gillian at reception was awesome but there was no hot water. Also the tvs are very limited channels and its not smart

2026-08-02 • via Nuitee
M
moroi418 • Business
10
A visit to Nairobi fir Exams.
Pros:

Im Morrow Issaka a Registered nurse from Ghana, my first time of visiting kenya to take my Internal Nckex Exans at pearson vue center at palace center in Nairibi Kenya.
I was welcome and hispitalise for three days at Zehneria hotel. Mr.David, manager and the entire workers are very good, kind; inspirational people. their service and morning breakfast are superb and extremly special; i will choice some the hotel at anytime i visit nairobi again . moreover i will recomend the hotel to any Ghanaian visiting nairobi.

2026-08-01 • via Tripadvisor
6
628tukura • Business
10
Great experience
Pros:

We visited this Hotel with my colleagues and we were received warmly at the reception by Tom. The location is good and the rooms are comfortable and clean too.
I'll definitely recommend this Hotel to my colleagues back home.

2026-07-30 • via Tripadvisor
O
ogbaekec • Business
10
Amazing
Pros:

The reception was fantastic.
The rooms were very accommodating .The security was amazing.
I enjoyed every aspect of vmy stay.The breakfast was very ok

2026-07-30 • via Tripadvisor
5
517francise • Business
10
Perfect hotel
Pros:

The best hotel in Nairobi,I had a wonderful time and the manager was a nice person

2026-07-30 • via Tripadvisor
E
ekeminia2026 • Business
10
Excellent service
Pros:

The facility is located in the city center and well secured. The staff are welcoming and friendly. The manager is always on ground to attend to any request and complaint. The breakfast is very reach

2026-07-30 • via Tripadvisor
1
149faridahk • Business
10
If there was more than 5star rating,i'd definately give
Pros:

An awesome place to be..clean rooms and good customer service..
Meeting friendly faces Mr Mwaniki the manager who got a golden heart at his services..
Then served with wycliffe and Dennis at the restaurant,loved their services

2026-07-30 • via Tripadvisor
O
odinakai2026 • Business
10
Great
Pros:

Its hospitable place. The rooms are spacious. You can cook by yourself. The rooms are nice and very tidy.
The meals in their restaurant are wonderful.
The staff are courteous

2026-07-30 • via Tripadvisor
L
L2459MEjaneo • Business
10
The hotel is amazing
Pros:

I really love this hotel, their services are top-notch. Their are rooms are big and accommodating. Their breakfast are appetising and well prepared. The staffs and the manager are welcoming and friendly. I recommend this hotel for any visitor coming to Kenya.

2026-07-30 • via Tripadvisor
5
57jibriny • Business
10
Awesome
Pros:

Excellent service and the manager and his team are wonderful and the hotel location is around alot of shopping mall while the facilities like gym,spa are topnotch.

2026-07-29 • via Tripadvisor
N
nuruddeeni2026 • Business
10
Second time
Pros:

Second time in the hotel, the staff are friendly, the room service is okay, breakfast is very good and security is okay.
The location is near Major shopping mail.
I meet the manager and Mr. Tom they friendly.

2026-07-29 • via Tripadvisor
2
206francesa • Business
10
ITF
Pros:

The room is fantastic and moderate.
Staff are accommodating. the hotel is secured.
I think the experience is generally good.
I would not mind to come to the hotel again.

2026-07-29 • via Tripadvisor