Cathayana Hotel

Hotels
•
Independent
8.1 (2284 reviews)
A41/3, Lorong Tun Ismail 5 , Kuantan , MY
60-9-5172000

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Facilities

Free WiFi
24-hour front desk
Luggage storage
Elevator
Safe-deposit box at front desk
Free newspapers in lobby
Free self parking

Review Highlights

Pros:
Comfortable stay
Good location
Helpful staff
Cons:
Noise issues
Smelly pillows
Old facilities

Categories

Cleanliness
7.35
Some reviews highlight issues like a smelly pillow and dirty air conditioning.
Service
8.85
The staff are frequently described as helpful and friendly.
Location
8.35
Many reviews praise the strategic and convenient location near amenities.
Room Quality
7.35
Several guests noted large rooms but also mentioned issues with old mattresses and unclear TV images.
Amenities
8.35
The hotel offers good amenities, but there are complaints about the breakfast variety.
Value for Money
8.35
Guests generally feel they received good value for their stay.
Food and Beverage
7.85
Breakfast is described as good, but there were suggestions for improvement in variety.
Overall Experience
8.35
The general consensus is positive with many guests expressing a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 09:24

Property Description

Modern Hotel Built in 2015

Convenient Amenities
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. Free self-parking is available onsite.

Comfortable Rooms with Free Wi-Fi
Make yourself at home in one of the 110 air-conditioned rooms featuring minibars and flat-screen televisions. Enjoy complimentary wireless internet access to stay connected during your stay.

Plan your stay at Cathayana Hotel and experience comfort and convenience in Kuantan. Book now to explore the nearby attractions and enjoy a memorable stay!

Important information:

* No pets and no service animals are allowed at this property.
* Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUA

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Property follows regional sanitization guidelines Safe & Clean (Malaysia)

See all policies

Location

Guest Reviews

8.1
Based on 2284 reviews
Cleanliness: 7.35
Service: 8.85
Location: 8.35
Room Quality: 7.35
Amenities: 8.35
Value for Money: 8.35
Food and Beverage: 7.85
Overall Experience: 8.35
M
Mohd Yusri • solo_traveller • my
8
Got big room with 2 bedroom
Pros:

With free parking

Cons:

No

2026-06-27 • via Nuitee
A
Azizan • couple • my
9
2026-06-27 • via Nuitee
L
Lily • solo_traveller • my
8
2026-06-26 • via Nuitee
M
MC • family_with_children • sg
8
Short trip for family. Grab was available to get anywhr aroudn the city.Daily breakfast with local specialties, as well
Pros:

Breakfast. Good price.

Cons:

Shower area has lots of soap scums/stains.
Rain shower shower system.
Dont forget to pack slippers to wear during shower.LOL

2026-06-26 • via Nuitee
R
Redzuan Mukhtar • extended_group • my
5
Pros:

Hotel mudah dicari, staff mesra. breakfast sederhana sedap. bilik luas.

Cons:

Tiada sejadah, peti ais dalam bilik air, parking sempit,

2026-06-26 • via Nuitee
N
Norlela • extended_group • my
9
2026-06-22 • via Nuitee
H
Hanis • couple • my
10
2026-06-21 • via Nuitee
A
Adidah • solo_traveller • my
7
2026-06-20 • via Nuitee
A
Asroha • solo_traveller • my
4
Just ok
Pros:

Room is spacious and Breakfast was good

Cons:

My room has no air conditioning

2026-06-20 • via Nuitee
S
Sapinah • solo_traveller • my
7
Pros:

Staff friendly, kemudahan lengkap, parking ada walaupun agak sempit, breakfast ada, berdekatan ngan mydin.

Cons:

Kebersihan mengecewakan. Hujung2 dinding bawah kat toilet kotor. Tempat persalinan pun kotor. Belakang mangkuk tandas atas lantai pun kotor.

2026-06-19 • via Nuitee
S
Sathsimeran • solo_traveller • my
7
Pros:

clean room

Cons:

Shower 🚿 need to be more flexible instead install on the celling.

2026-06-19 • via Nuitee
N
Norizahwati • couple • my
7
2026-06-17 • via Nuitee
S
Shinoppi • couple • sg
8
Good location and friendly staff
Pros:

The staff are friendly. Location is very convenient. It closes to restaurants, markets, ATM and a laundry shop. Nice local breakfast, too.

Cons:

The bathroom is spacious. I like the design, but the water tab is wobbling and leaking. The shower-head is fixed in the ceiling that I cannot get to use it.

2026-06-16 • via Nuitee
N
Ni'mannasir • couple • my
10
2026-06-15 • via Nuitee
C
Chin • couple • my
7
Overall good
Cons:

towel bit smelly

2026-06-11 • via Nuitee
M
Muhammad Amiruddin Shah • extended_group • my
7
This is the best hotel with cheap price for short stay, work, business, not so recommend for healing
Pros:

The bed is comfy.
The room also provided prayer mat and accurate qiblah signage at ceiling.
The aircond also super cold and love it.
The bathroom is clean and nice hot shower.
Would be nicer if provide hair dryer as well

Cons:

- The TV is quite old not so clear to watch.
- its very funny that mini refrigerator is in the bathroom.
- Rotten floor
- only single key card provided, its very difficult when stay with more than 1 person with only have single room card.
- The lobby is not well furnished and decorated made looks abandoned office workspace.
- breakfast would be nice if provide toaster for breads. Not so good with the cheap sausage, no cereals breakfast.
- Noise pollution at night where all JDM cars ramming at the street and loud bang & exhaust.

2026-06-09 • via Nuitee
M
Mustaqqim • solo_traveller • my
10
2026-06-09 • via Nuitee
R
Razleen • couple • my
2
Disappointing
Cons:

There is an illegal car and motor race in front of the hotel at night, too noisy and we cannot sleep well. Housekeeping was below par- hair on the floor as we checked in and when moved to new room, leftover bottle and drinks by previous guest were not removed and cleaned. Ground floor breakfast area was stuffy and barely had any airconditioning.

2026-06-08 • via Nuitee
C
Chee Hooi • solo_traveller • my
9
2026-06-08 • via Nuitee
S
Saidatul Nizam • solo_traveller • my
10
Pros:

All facilities in the accomodation & easy access to the location.

Cons:

Nil

2026-06-07 • via Nuitee