Residence Inn Cherating

✅ the pool
❌ the room is smelly, no one come to clean the room or at least collect the rubbish.
❌one if the tv channel not working,no voice, the staff said wait till other rooms complained about it,then the will look into it.
❌overpriced with below average services and room conditions.

The room 2219 smelled musty, the sheets did not change and there were stains. moldy ceilings. first time staying in a hotel like this. regular breakfast, nasi lemak and bread. which is ok is a strong shower. parking ok.

1)Aircond rosak..pukul 4pgi, ais jatuh dari aircond kena kaki anak..set mode dry pon bleh jadi ais..aircond mcm xpernah servis setahun.

2) Bilik kotor berdebu..

3) kettle pon dah berkarat heating coil.

4) Xberbaloi dgn harga

Awesome

No trash/plastic bag provided in both room and bathroom dustbin upon my stay

Old wing building in very very sad condition. Old & smelly toilet, exhaust fan not working in the toilet resulted uncomfortable smell. Boring tv channel. Less power-point-plug inside the room. Hard for charging. Old AC and not working properly. No iron/iron board provided. Hot water working fine. Last two year staying at new wing we got no issues. Nice pool for adult & children.

Comfortable stay...the new block is clean and generally spacious. Near to nearby beach & food staff...The facilities is decent.

Our twin sharing room is spotlessly clean & beds were comfy. Whereas the double bed queen room needed upgrading as its interior looked outdated and gloomy.

Spacious even with extra bed in it. We stayed in the standard connecting room.
Breakfast was good. Kids really enjoyed themselves at the pool - kids and adult 1.2m

The swimming pool

The room we booked was very dirty. The aircond leaked and dust was everywhere. The bathroom was like a public toilet. I had to downgrade to another room only to get a better room and clean bathroom. They made the bed but my toddler can do it better. Not worth to pay RM300 for a big room but had to downgrade to get a cleaner room. Better to stay at nearby chalet instead.

Dirty room.. Dust everywhere.

biashe biashe je

The room is full of dust (table, desk, tv and floor). The room was not packed when we checked in. The kettle is also dusty and rusty. The clogged bathroom caused water to stagnate while we were bathing.
on our second, we asked for a packed room and a stained-glass bathroom. but unfortunately when we returned to the room at night, the room was still in the same condition, unpacked. during my check-in I had a cold due to dust allergy.

toilet in the guest room not cleaned properly. guest tolet at basement (near lobby area) was also very dirty & not maintained. selection of buffet breakfast not very variety.

This is bad experience especially with Family for holiday!

I am being charged almost closed to "double" by booking via hotels.com by comparing to the checked in day rate.

The hotel room basically with old furniture and smelly and totally different from the photo posted in Hotels.com website.
I supposed stay in the non-smoking room but my daughter found the cigarate waste in the drawer and found the expired food in the refrigerator!

I booked the hotel for 2 days and I checked out on the next day and book another day hotel in Kuantan.

The furniture is in a run-down condition/old and the room had musty smell when we entered. We believe it can be improved.

No clean and telephone does not work well, closet smell bad and dirty, one of the sheets were dirty.

We have to call for the room service a few times to clean the room. By right, it's hotel responsibility to clean every morning despite our reminder.

Liked the pool view room and it was quite spacious . Swimming pool was clean and facilities was ok.
A very beautiful beach just in 5 min walking distance
And there are many things need to be taken care here ; especially room cleanliness, room and balcony was very dirty and the floors were sticky and we had to ask the housekeeping to clean it for us and that guy used the same dirty water to mop the whole room and it was damn smelly .
Toilet wasn’t that clean too as there’s a lot of stains on the floor, plus the aircond was not cooling at all, we had to call the maintenance and they repaired it while we were in the room , I think all this need to be checked and cleaned before guests arrive. I really hope the management will look into this matter .