Candlewood Suites Erie by IHG

Hotels
•
Candlewood Suites
6.6 (338 reviews)
2020 Edinboro , Erie , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Spacious rooms
Cons:
Cleanliness issues
Poor maintenance
Inadequate food options

Categories

Cleanliness
4.36
Multiple reviews indicated issues with cleanliness, particularly in bathrooms and kitchens.
Service
7.83
Staff were described as friendly and helpful, but there were complaints about their follow-through.
Location
8.87
Several reviews mentioned a convenient location near shopping and restaurants.
Room Quality
5.82
Rooms had some positive aspects, like size, but cleanliness issues detracted from the overall quality.
Amenities
6.85
Amenities like a fridge and coffee availability were noted positively, but there were issues with maintenance.
Value for Money
6.81
Guests felt the price was reasonable considering the location, though cleanliness issues impacted perceived value.
Food and Beverage
5.36
Breakfast offerings were minimal and poorly stocked, leading to dissatisfaction.
Overall Experience
6.93
Overall, experiences varied widely, combining both high positives and significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 20:07

Property Description

Welcome to Candlewood Suites Erie!

Modern Amenities: Enjoy our well-equipped rooms with a flat-screen TV, microwave oven, stovetop, and toaster. Stay productive at the desk provided and keep your clothes wrinkle-free with an iron in your room.

Fitness and Fun: Take advantage of our fitness center to stay active during your stay. And don't forget our barbecue facilities for a delightful outdoor dining experience.

Convenient Location: Situated just 7 km from Erie, our hotel offers easy access to the Pennsylvania Region's attractions.

Book your stay at Candlewood Suites Erie today for a comfortable and enjoyable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ERI

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.6
Based on 338 reviews
Cleanliness: 4.36
Service: 7.83
Location: 8.87
Room Quality: 5.82
Amenities: 6.85
Value for Money: 6.81
Food and Beverage: 5.36
Overall Experience: 6.93
L
Laurie • couple • us
4
It served the purpose but was not worth $125 a night on a Sunday ands Monday night.
Pros:

Close to the mall. It was a suite

Cons:

The staff was not pleasant. The WiFi would not connect even after i asked for assistance. Access code was not the issue. It just wouldn’t connect. No hand soap and wet eye given a used one from another room when we asked for some. No creamer for the coffee.

2026-01-19 • via Nuitee
R
Ronald • couple • us
6
Hotel was good, staff wasn’t.
Pros:

Loved having a little kitchen in the room.

Cons:

The staff was extremely rude!

2026-01-19 • via Nuitee
B
Brittany • family_with_children • us
4
Cons:

Was charged twice, once by booking.com, once by hotel, and CAN NOT get reimbursed by either! Very frustrating.

2026-01-19 • via Nuitee
Z
Zackary • couple • us
5
2026-01-19 • via Nuitee
T
Tango • extended_group • us
1
A NIGHTMARE!!!
Pros:

The two people ‘of color’ who checked me in and assisted me were wonderful! The sadness is how filthy and sunken in the bed was…by ‘American hippos’ no reflection of the staff.

Cons:

Nightstands were covered in ‘sticky stuff’, floors were also unclean…Specifically, covered in sticky stuff from droppings from the counters.People are gonna want to keep your shoes on -ALSO, HUGE balls of hair ****SOOO NASTY..on the floor!
The ‘free’ washers and dryers were Soo BEYOND DIRTY/scummy/filthy….
Im ANGRY to be charged money to be subjected to this CRAP!!!! I’ve gotta continue warning other people with any standards….this won’t stop here!!!…glad to add…YouTube,TikTok,instagram,etc

2026-01-19 • via Nuitee
C
Chaya • extended_group • us
10
Pros:

Consistent and helpful .

2025-12-30 • via Nuitee
R
Richard • solo_traveller • us
1
Filthy, unsanitary, disgusting
Pros:

The only good thing was the location

Cons:

When I got to the second floor and the elevator opened there was a bag of garbage that's clearly been there for a while. The next morning a second bag had found it's home outside the elevator door. Does the staff know where to take the garbage or is bags of disgusting trash acceptable the hallway. At the end of the hallway there was even more garbage that wasn't taken care of. I'm not sure if the staff is lazy or if there's a lack of staff but there's also a lack of manners amongst the staff. They weren't very welcoming or hospitable. They are in the business of hospitality, why couldn't they be friendly and hospitable. I'd rather risk totalling my car then come back to this filthy place. I didn't even sleep under the blankets I slept over them because I was worried about the cleanliness after my first impressions. Gross

2025-12-14 • via Nuitee
I
Ivys Wife • family_with_children • us
10
Pros:

I loved everything

Cons:

The winter weather

2025-12-12 • via Nuitee
I
Ivys Wife • couple • us
10
Pros:

Everything was amazing staff was great

Cons:

Only thing was the pool was kinda cold but other then that it's an amazing hotel highly recommend

2025-11-10 • via Nuitee
I
Ivys Wife • family_with_children • us
10
Pros:

Everything was amazing

Cons:

I liked everything

2025-11-10 • via Nuitee
S
Sally • couple • us
10
Very good
Pros:

Staff were very helpful and polite!

2025-11-02 • via Nuitee
P
Pedro • solo_traveller • us
8
2025-10-29 • via Nuitee
H
Hillwig • couple • us
9
2025-10-22 • via Nuitee
M
Meredith
6
Pros:

The room and staff overall were wonderful. Despite the 4 clinches. First, they had me reserved as having 2 rooms. Than, a couple tried to come into my rooms as the lady at the desk Layla booked them to go to my room as their tv wasn't working. Thirdly, the second day my key cards wouldn't work. Finally, at checkout the computer kept shutting down on the lady at the desk just to get a final receipt. She had a puzzled look on her face as she asked me the room number, name, dates, etc.than computer kept shutting down.

2025-10-12 • via Nuitee
R
Rita
10
Pros:

the staff were unusually pleasant and very very accommodating.

2025-10-05 • via Nuitee
K
KaiD... • solo_traveller • de
4
Acceptable
Pros:

-

Cons:

Bathroom was really dirty.

2025-10-02 • via Nuitee
C
Caroline
6
Pros:

Upon arrival at 4:00 (check-in is 3:00), they gave us the wrong room. They changed our reservation from a king to a queen suite. They corrected it, but we had to wait 20 mins for them to get the room ready. The hand soap bottle was empty, the bathroom not fully clean. Leftovers found in the fridge. Desks/counters dusty. Disappointed overall. The location is good, close to shops, eateries, all within walking distance. Staff was friendly and it was quiet on the plus side.

2025-09-24 • via Nuitee
G
Gerard
8
Pros:

Place was nice, but could use some maintenance. Friendly staff.

2025-09-18 • via Nuitee
C
Courtney • family
10
Pros:

My daughter hurt her ankle while off site and the staff was very helpful and accommodating to get her ice. Also, the accommodations were great and I especially enjoyed the water pressure in the shower. However, you can only enter the parking lot from one way which is a slight inconvenience.

2025-09-14 • via Nuitee
S
Shannon • couple • us
1
I would not recommend this hotel to anyone.
Pros:

The location.

Cons:

Our bathroom was not clean. The toilet was dirty and they only had a half a roll of toilet paper and we had to ask for more. There was one tissue in the Kleenex box. When asked for more the person had no idea what I was asking for and just said we don’t have that and I can give you toilet paper.

2025-09-03 • via Nuitee