Hampton Inn and Suites Cincinnati - Downtown

The paid parking was a mess. The ground floor lobby was dark and open to the public. There was construction going on for a renovation which should have been noted. My original room 1216 had a terrible buzzing noise from the heating unit.

Very large rooms

The pot smell in the outer lobby was crazy! We come from Ky and we didn’t know it was legal in Cincinnati.

Elevators could have been explained better.
Elevator in adjacent parking garage was broken. We were dealing with recent knee replacement so this was not good. The parking possibilities could have been much better explained before arrival.

I requested a room with a skyline view and did not receive that. They had me wait an additional hour before I could get in a room that had a partial view but never called me to tell me it was ready. I waited and waited and finally called the front desk and they said I could come down. There was construction being done in the lobby and the smell of chemicals was very strong. My partner had a hard time breathing from the fumes. The rooms are old and the bathroom door had to be closed for me to even use the restroom. The shower door hit the door so you had to walk in the bathroom, close the door and then you could open shower door. For the price I paid, and the quality I expect from a Hampton Inn, I was very disappointed. I am a Hilton Honors member and had to ask to get my waters when checking in. Breakfast was cold, the oatmeal was runny and the entire area was dirty. The valet was ridiculous. They did have 2 people working but the wait time at checkout (11:00 am) was unacceptable. As a Hilton Honors member there are lots of options to stay at hotels and after this experience, I will not return to this specific location until some improvements and upgrades have been done. The staff were not friendly when checking in, and equally as unhelpful when checking out.

We went during an extremely cold time and the building is older but the room was chilly no matter how we set the heat.

There were a few people on the street that should not be on the street for public safety reasons.

a shower that you wouldn't bust your butt if you fell, no safety strips on the tub, how about hot water????
every other hampton inn i've stayed at has mini fridges, why do you not??
Holes in the Curtain, Really how is one to sleep, and lets not forget the view, nothing but men working on the roof, and noise!! BAD BAD

I was under the impression that parking was provided. By the way the Booking.com app presented parking and it was not. There was a dog across from our room that barked all freaking night long and I called the front desk to complain and finally the dog got shut up about 15 minutes before I had to get up. I requested a refrigerator for my medication‘s. I did not know that there was not a refrigerator in the room. I asked them to bring the refrigerator and they said they would, but they never did. My medication were ruined. I am lucky I did not die. I would never stay here again.