Club Mahindra Mount Serene

Hotels
•
Club Mahindra
8 (7 reviews)
Chinnakanal Village, Suryanelli(Via), Devikolam, Kerala, 685618 , Devikolam , IN
91-22-33684797

listing image 1
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Facilities

Garden
Library
Front desk (limited hours)
Tours/ticket assistance
Free self parking
Airport transportation - pickup (surcharge)

Review Highlights

Cons:
Very bad experience

Categories

Cleanliness
5.89
Very bad experience mentioned in the review.
Service
8.36
Standard quality for this hotel tier.
Location
8.4
Standard quality for this hotel tier.
Room Quality
8.35
Standard quality for this hotel tier.
Amenities
8.38
Standard quality for this hotel tier.
Value for Money
8.34
Standard quality for this hotel tier.
Food and Beverage
8.39
Standard quality for this hotel tier.
Overall Experience
7.86
Overall rating provided is 8.0.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:27

Property Description

Scenic Views
Immerse yourself in the breathtaking garden views surrounding the property, offering a serene backdrop for your stay.

Deluxe Dining
Indulge in exquisite dining experiences at the hotel's restaurant, or enjoy the convenience of 24-hour room service for a private meal anytime.

Convenient Amenities
From laundry facilities to a library, the hotel provides everything you need for a comfortable stay. Need assistance? Take advantage of the tour/ticket services offered.

When you're ready to experience a blend of luxury and tranquility amidst the lush landscapes of Udumbanchola, book your stay at Club Mahindra Mount Serene.

Important information:

  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: COK

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff temperature checks are conducted regularly

See all policies

Location

Guest Reviews

8
Based on 7 reviews
Cleanliness: 5.89
Service: 8.36
Location: 8.4
Room Quality: 8.35
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 8.39
Overall Experience: 7.86
D
Davinder • family_with_children • in
1
Very bad experience
Pros:

Nothing.

Cons:

Nothing

2025-10-24 • via Nuitee
S
Sreejith • young couple • ae
1
Emergency improvements required. Additionally I reviewed in booking.com due to NO RESPONSE FROM THE FRONT OFFICE MANAGER
Pros:

View

Cons:

1. Please inspect the room 1047( I forgot the room number) and do pest control treatment - bed is okay but living room bed required emergency treatment.( We got a lot of bedbugs bites)
2. Once I checked in - the room was purely had foul smell around the room and I called the reception to spray air freshner however a person came with a plastic bottle and dropped something around the chairs and curtain and left.( I believe no one checked the room before the arrival)
3. I asked for a 3 pin plug point and order taker Informed me that will check and get back to me in 5 minutes but I called him back after 15 minutes and they mentioned they don't have but I received in 5 minutes after the call.
4. Laundry team got confused once I request for a linen to dry and later they mentioned the hk person will come to the room on next day to collect the laundry and cannot promise that they can give me backmy cloth before check out.
5. I requested that we are recently married couple and personally commented on booking.com that if they can do any linen arrangements however nothing was communicated to me upon check in and through out the stay.( I believe they didn't checked my comments)
6. One night stay had a lot of issues - I don't want to mention more things becoz I faced a lot.
7. In room dining - I ordered for a pizza and the base was frozen - it was not fresh at all( we can't even chew that). Please inform the team to check the quality. Same time I asked for a lime juice and order taker mentioned that it's only available at breakfast time but the menu mentioned until 10.30pm ( please check and he mentioned I can order only Pepsi) maybe the team required more training based on the property.

2024-11-02 • via Nuitee
A
Abdul • with friends • in
5
Passable
Pros:

Rooms and fecilities were good and neet,

Cons:

Restaurant and staff were poor in service and support

2024-10-19 • via Nuitee
G
Ganesh • review category business travellers • in
9
Overall great Hill statioon to spend 2 days holiday in resort
Pros:

Club Mahindra Mount Serene is on the top of the hill , weather and scenere from top is awesome

Cons:

Bit outside Munnar and too many steep road curves , be careful if you are driving on your own.

2024-03-05 • via Nuitee
R
Rishab • young couple • in
8
Very good
2022-12-10 • via Nuitee
V
Verified traveler
6
Pros:

We booked this hotel for 1 night stay over New year’s eve. Found there was a disconnect between Expedia booking and the hotel reservations. Expedia booking was confirmed but when I called hotel to make a room request they did not recieve any email or confirmation from Expedia. After many phone calls to Expedia and the hotel the issue was sorted. The issue was with hotel’s reservation system. Also the hotel photo shown on Expedia is different to that of the actual hotel. It is misleading. Expedia did not have details or any mention of Gala dinner over New years eve, but we were asked to pay Rs. 3999 per person at check-in, on top of room rate. Issue was resolved after much effort. I would not recommend this property because of the booking/reservation issues and incorrect/missing info on Expedia website about this hotel.

2019-01-01 • via Nuitee
V
Verified traveler
10
Nice property in the mountains with excellent view
Pros:

It was serene experience like the name of mountain.

2017-03-18 • via Nuitee