Hilton Garden Inn Raleigh/Crabtree Valley

Hotels
Hilton Garden Inn
9.4 (606 reviews)
3912 Arrow Drive , Raleigh , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Clean facilities
Comfortable rooms
Cons:
Lack of parking
Limited breakfast options

Categories

Cleanliness
9.41
The hotel was found to be very clean and well maintained.
Service
9.88
Staff was described as kind and accommodating.
Location
8.92
Location was convenient, though parking was problematic.
Room Quality
9.87
Rooms were reported as clean and comfortable.
Amenities
8.9
Amenities were satisfactory with some mention of expensive prices.
Value for Money
8.86
Perceived as relatively expensive without complimentary breakfast.
Food and Beverage
9.41
Food quality was praised, but breakfast options were lacking.
Overall Experience
9.99
Guests generally had a very positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:03

Property Description

Luxurious Amenities
Indulge in comfort with a 40-inch flat-screen TV, coffee machine, and plush bedding in every room. Relax and rejuvenate in the heated indoor swimming pool or break a sweat in the 24-hour fitness centre.

Convenient Facilities
Stay productive with the business centre, meeting facilities, and free WiFi throughout the property. Coin-operated laundry facilities ensure you always look your best during your stay.

Prime Location
Located just minutes away from Crabtree Valley Mall, North Carolina State University, and popular entertainment venues, Hilton Garden Inn Raleigh/Crabtree Valley offers the perfect blend of convenience and luxury.

Book now to experience the perfect stay in Raleigh at Hilton Garden Inn Raleigh/Crabtree Valley!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDU

Location

Guest Reviews

9.4
Based on 606 reviews
Cleanliness: 9.41
Service: 9.88
Location: 8.92
Room Quality: 9.87
Amenities: 8.9
Value for Money: 8.86
Food and Beverage: 9.41
Overall Experience: 9.99
W
William couple us
10
2026-08-03 via Nuitee
R
Reneka family_with_children us
10
2026-08-03 via Nuitee
R
Rosita couple us
2
2026-08-02 via Nuitee
K
Kim solo_traveller us
10
Pros:

People were very friendly.

Cons:

Nothing

2026-07-12 via Nuitee
D
Danielle solo_traveller us
10
Probably my favorite hotel
Pros:

The location was excellant. It was very close to shopping but off the main road so we couldn't hear too much traffic. The bed was comfortable, the facility very clean, staff was friendly and super helpful and the facility was secure - key card required to operate the elevators. The shower was the best! The water pressure was decent, the hot water was actually hot, it was comfortable to walk into and the shower head gave the best massage. We will definately stay here again.

2026-07-11 via Nuitee
G
Gary couple us
10
Home away from home !
Pros:

We’ve been here many times it’s the best Hilton garden inn ! Jordan at the front desk was amazing ! He treated us like family! All staff there are great but Jordan went above and beyond to make sure we were comfortable! Can’t thank him enough we will be back again for certain..great rooms and breakfast !

Cons:

Absolutely nothing !

2026-07-08 via Nuitee
V
Veronica couple us
7
For the money, the pool wasn’t desirable which is reason I will not go back
Pros:

Great location, good breakfast!

Cons:

Pool was way too small, 3ft deep and pillows need upgrade and uncomfortable toilet

2026-07-06 via Nuitee
E
Elizabeth couple us
9
2026-06-30 via Nuitee
S
Saul family_with_children us
10
2026-06-29 via Nuitee
L
Lamont solo_traveller us
10
Pros:

Everything

Cons:

Nothing

2026-06-26 via Nuitee
W
Wiley couple us
10
Pros:

One of the best places I stayed at and when I come to North Carolina again I will stay here

Cons:

Very well clean staff was friendly

2026-06-23 via Nuitee
C
Christy extended_group us
10
Comfort & luxury combined with an attentive staff make this location stand out above the others.
Pros:

Gorgeous facility! Down to the lights above the artwork pieces, everything was elite.

Cons:

N/A

2026-06-18 via Nuitee
C
Calvin solo_traveller us
10
Pros:

The Hotel was very nice and clean. Customer Service was great, they greeted you with a smile and great attitude. They mad you feel welcome.
Dinner and breakfast was great.

Cons:

No Complaints

2026-06-17 via Nuitee
C
CB1000 Business Newton, New Jersey
10
Great stay- very welcoming staff
Pros:

Excellent stay for a recent business trip. The staff, from the front desk to the restaurant, were super friendly and welcoming. Would stay here again.

2026-06-15 via Tripadvisor
K
Kelsi solo_traveller us
10
2026-06-15 via Nuitee
E
E263IFmonicaa Family
10
Very satisfied customer.
Pros:

In town for a graduation / birthday party. Had an awful experience at different hotel. Walked over to Hilton Garden Inn (Crabtree Valley). Not only was I accommodated swiftly, I was treated so very nicely by the Front Desk staff. I have worked front desk at a hotel for many years (I do not any longer). It is my firm believe that customer service starts from the top. Any supervisor is only as good as their staff. I was hot, upset and angry. That is not how I was treated in return. I felt comfortable. Our room was very clean. We enjoyed a Hot breakfast before checking out. I'm just sorry I did not get to enjoy the pool or exercise room. Overall, 10 out of 10 for me and my family.

2026-06-14 via Tripadvisor
R
Roydale couple us
10
2026-06-04 via Nuitee
F
Felita solo_traveller us
10
2026-05-30 via Nuitee
A
Arianna couple us
10
2026-05-28 via Nuitee
T
tara family_with_children us
10
Pros:

The breakfast was excellent and cook to order

2026-05-25 via Nuitee