Herbert Samuel Jerusalem

Hotels
•
Orchid Hotels & Resort
9 (1519 reviews)
Shamai 25 St , Jerusalem , IL
+972 2-560-0600

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Amazing food
Modern rooms
Cons:
Poor service
Cleaning issues
Inconsistent room maintenance

Categories

Cleanliness
7.6
Mentioned issues with cleaning staff and room cleanliness raised concerns during the stay.
Service
9.07
While staff were helpful, there were mentions of unfulfilled requests and lack of responsiveness.
Location
10
The location was praised as excellent, with easy access to restaurants and city attractions.
Room Quality
8.61
Rooms described as nice and modern but some mentioned issues like bed comfort.
Amenities
9.06
Amenities were generally well received, but a bad spa experience was highlighted.
Value for Money
8.09
Concerns expressed about pricing relative to the service and experiences provided.
Food and Beverage
10
Breakfast and food quality received high praise across multiple reviews.
Overall Experience
9.55
Overall experience was good, with significant positives but also some major negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:41

Property Description

Luxurious Accommodation with Wellness Centre
Experience luxury at Herbert Samuel Hotel Jerusalem, located just 800 meters from Jerusalem Old City. Indulge in our wellness centre with an indoor pool and sauna, perfect for relaxation during your stay.

Elegant Rooms and Dining Experience
Relish in the elegant décor of our air-conditioned rooms and suites, all equipped with flat-screen TVs. Our restaurant offers delectable lunch and dinner options, complemented by a cozy bar for drinks. Start your day with a delicious continental breakfast served daily.

Convenient Facilities and Nearby Attractions
Take advantage of our spa services, business centre, and free bike rental. Explore the nearby Western Wall just 2 km away or visit the Great Synagogue within a 10-minute walk. Book your stay at Herbert Samuel Hotel Jerusalem for an unforgettable experience.

Important information:

Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.

Please note that guests under the age of 18 years cannot access the wellness and fitness area, and the swimming pool. Please note that on Saturdays and Jewish holidays, check-in starts 1 hour after sunset. Food and groceries bought outside of the hotel are not allowed on hotel's grounds.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 1519 reviews
Cleanliness: 7.6
Service: 9.07
Location: 10
Room Quality: 8.61
Amenities: 9.06
Value for Money: 8.09
Food and Beverage: 10
Overall Experience: 9.55
B
Bar • couple • us
9
2026-09-19 • via Nuitee
M
Morris • couple • il
10
2026-09-17 • via Nuitee
R
Rif Muluken • family_with_children • il
8
2026-09-16 • via Nuitee
M
Merav • extended_group • il
3
2026-09-16 • via Nuitee
J
Julio • solo_traveller • il
8
2026-09-16 • via Nuitee
שרה נעמי • couple • il
10
היה מקסים ! נבוא שוב !
Pros:

קיבלנו קבלת פנים חמה ולבבית מאוד מאנשי הקבלה נריה ומוסטפה היו אדיבים מאוד וממש היה כייף להכנס ככה למלון, ובנוסף הלובי מאוד נקי ומזמין

Cons:

לצערי נכנסו לחדר והמזגן היה על 30 מעלות חום
בקבלה ניסו לטפל בזה וגם שלחו טכנאי אבל זה לא עזר ורק אחרי שעתיים העבירו אותנו חדר וזה קצת היה לא נעים אבל חייבת לציין שזאת תקלה שיכולה לקרות בכל מקום רק חבל שמהתחלה לא העבירו אותנו חדר

2026-09-13 • via Nuitee
M
Monsonego • couple • il
10
Pros:

הכל

Cons:

הכל מושלם מושלם

2026-09-13 • via Nuitee
N
Nachum • solo_traveller • il
10
Cons:

ציק אין בשעה 1600 וציק אוט בשעה 1200 פחות מ 24 שעות מאוד מאכזב

2026-09-13 • via Nuitee
A
ANNA • couple • il
10
2026-09-08 • via Nuitee
N
Nira • extended_group • il
9
2026-09-03 • via Nuitee
D
David • couple • fr
9
Parfait pour un court séjour
Pros:

Emplacement
Qualité du petit déjeuner

Cons:

Non réponse aux mails

2026-09-03 • via Nuitee
L
Liran • couple • il
10
2026-09-03 • via Nuitee
A
Alice • couple • il
8
2026-09-02 • via Nuitee
T
Tsachi • couple • il
10
2026-09-02 • via Nuitee
R
Rami • solo_traveller • il
8
Pros:

Great location, very welcoming staff
Very nice stay

Cons:

Couldn’t have coffee at the lobby entrance,
Unfortunately couldn’t enjoy the lobby’s coffee

2026-09-01 • via Nuitee
K
kiko • solo_traveller • il
9
2026-08-28 • via Nuitee
N
Negba • couple • il
8
היה נחמד קצר לא יותר מזה
Pros:

ארוחת הבוקר לא היתה משהו בלשון המעטה

Cons:

לא היה פן בחדר

2026-08-27 • via Nuitee
A
Asher • family_with_children • il
10
נהננו מאוד
Pros:

לא לקחנו ארוחת בוקר

2026-08-25 • via Nuitee
L
lior • couple • il
10
2026-08-23 • via Nuitee
אלנקר • couple • il
10
Pros:

היה נדיררררררררררר הכול ,האוכל, המיקום , והמלון עצמו.
מה שלא אהבנו זה שהעובדים של המלון , יושבים בקבוצה מחוץ למלון ומסתכלים יותר מידי על העוברי אורח ומסטאלבטים ( במקרה אני מבין ערבית ) וזה לא היה נעים כל-כך
אבל היה חוויה כיפית של ממש, חוץ מזה הכול היה מצויין

2026-08-23 • via Nuitee