Hilton Garden Inn Lenox Pittsfield

Hotels
•
Hilton Garden Inn
9 (278 reviews)
1032 South Street , Pittsfield , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean
Good location
Excellent service
Breakfast met expectations
Cons:
Uncomfortable mattress
Sketchy pillows and sheets
Signage issues
High prices for average amenities

Categories

Cleanliness
8.66
Many reviews mention cleanliness positively, but one complaint about room comfort lowers the score.
Service
10
Excellent service described, with quick responses to guest requests.
Location
9.63
Good location noted for nearby food market, although not scenic.
Room Quality
8.17
Complaints about mattress comfort and room aesthetics influence this rating.
Amenities
8.62
Some amenities positively noted, but issues with breakfast service impact the score.
Value for Money
8.65
As a three-star hotel charging five-star prices, perceived value could be better.
Food and Beverage
8.61
Breakfast met expectations but was limited in options.
Overall Experience
9.66
Overall positive experience noted by most guests, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:52

Property Description

Luxurious Accommodation
Experience comfort and style at Hilton Garden Inn Lenox/Pittsfield/Berkshires. The hotel boasts a fitness center, indoor pool, and a restaurant/bar for your enjoyment.

Modern Amenities
Each room is equipped with a TV, cable channels, and a private bathroom with complimentary toiletries. Relax and unwind with the convenience of a bath or shower and a hairdryer provided.

Convenient Location
Located in Pittsfield, with Albany and Adams just a short distance away, our hotel is easily accessible. Make the most of your stay with nearby attractions and Albany International Airport within reach.

Book your stay at Hilton Garden Inn Lenox/Pittsfield/Berkshires now for a memorable and relaxing experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$20 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 278 reviews
Cleanliness: 8.66
Service: 10
Location: 9.63
Room Quality: 8.17
Amenities: 8.62
Value for Money: 8.65
Food and Beverage: 8.61
Overall Experience: 9.66
E
Elizabeth • family_with_children • us
10
Super comfortable and friendly staff!
2026-03-16 • via Nuitee
A
Alejandro • solo_traveller • us
10
2026-03-15 • via Nuitee
D
Deborah • family_with_children • us
8
2026-03-15 • via Nuitee
A
Alejandro • solo_traveller • us
9
2026-03-15 • via Nuitee
J
Jackie • couple • us
8
It was great
Pros:

Everything

Cons:

That breakfast was not included

2026-01-21 • via Nuitee
R
Reginald • couple • us
8
Ok once I found the driveway. Better signage needed!
Pros:

Poor signage on Rt. 20 I couldn’t find the entrance. I had to circle around until I found it. Need more prominent signage!

Cons:

See comments above. Signage is a problem.

2026-01-19 • via Nuitee
K
Karen • extended_group • us
8
Comfortable and convenient, easy to relax
Pros:

It was a good location. Right in a main stretch near shops and close to major roads. It was not far from the attractions we were there for. We enjoyed a couple of meals in the restaurant too. Comfortable beds. Clean rooms. Nice lobby.

2026-01-17 • via Nuitee
L
Lauren • couple • us
10
Pros:

Nice size rooms

Cons:

N/A

2026-01-13 • via Nuitee
A
Alejandro • couple • us
10
2026-01-02 • via Nuitee
J
Joe • family_with_children • us
9
2026-01-02 • via Nuitee
A
Arthur • solo_traveller • us
9
Pros:

Breakfast met expectations

Cons:

N/A

2026-01-02 • via Nuitee
D
Domenique • couple • us
8
2025-12-29 • via Nuitee
S
Seber • couple • us
10
Will definitely stay & recommend to anyone traveling to Western Mass/NY Berkshires. Great location.
Pros:

Can't beat a Hilton Garden Inn. Always worth paying a little extra. Excellent restaurant Jae's for Asian cuisine without leaving the premises!

Cons:

Nothing not to like! A wonderful stay with an outstanding market within walking distance! Guido's Organic Market!

2025-12-21 • via Nuitee
G
Gina • couple • us
10
Very beautiful nice stay !!
2025-12-09 • via Nuitee
H
Herene • family_with_children • us
10
2025-12-07 • via Nuitee
R
Ross • couple • us
5
Ok, clean but not comfortable
Pros:

good spot, clean, decent price

Cons:

The mattress was way too soft.... very uncomfortable.... no included breakfast... not even Continental breakfast..

2025-11-08 • via Nuitee
E
Estelle • couple • us
8
Pros:

Attractive

2025-10-20 • via Nuitee
Q
Qi
8
Pros:

Very good

2025-10-12 • via Nuitee
V
Vicki • family
10
Pros:

Lovely hotel, room was great along with the staff and the grounds where beautiful.
Thank you.

2025-10-11 • via Nuitee
J
Jill • extended_group • us
7
2025-10-07 • via Nuitee