Okako Hotel

Lovely checking in process. The lady on reception was very welcoming and gave us great advice about the local area and even a little pre-guide as to where to eat.
The hotel is very pleasant. The bed was extremely comfy! bathroom really nice.
On checking out, we asked the male receptionist if we could leave our bags in the hotel for a couple of hours, he hesitated and said “yea ok, when will you be back” I said, around 14:30. He took our bags. At no point did he state that the hotel would be closed before then. We were told at check in that reception is not manned from 21:00 daily.
At 14:17 we returned to the hotel to collect our bags, I couldnt see anybody in reception and pressed the intercom, which is diverted to a mobile. The male said he wouldn’t be back for 15mins because we told him 14:30.
we had a bus booked for 14:45. He was unapologetic and hung up . 5mins later another resident came to the hotel and questioned why we were outside. She let us in to wait in the lobby. A further 5mins passed and the receptionist walked in. He said absolutely nothing to us and opened the office door where our bags were. I said thank you and we left. Very poor customer service from what was such a lovely friendly and professional welcome by the lady on day one. good location, easy to walk between districts. The negative is that our bedroom was at the front of the hotel and directly opposite a rail track. Around 5am and at 6am the screeching sound of metal woke us as the trains went past. No amount of shutter or UPVC window could soften that sound!

Great hotel in a great location. Staff were lovely.. only problem was as we were on the ground floor.. sleep interrupted by people arriving late at night as not great sound proofing. Great to have on tap coffeee and nice seating area at the front unfortunately cleaner set off alarm in morning which also effected sleep.. otherwise good place to stay for the price.

Clean room, staff, shops bearby

Great location. Helpful staff and very clean!

Large, comfortable and clean rooms, really helpful and friendly staff, and conveniently located across from Center/old town and near both beaches. What a gem of a hotel. Thanks for making our stay so comfortable and easy!

Great staff very helpfull… coffee and snacks on the house. Close to a rail road but we did not ear anything… location is awesome. 5-10’ away from the old town and beach.

Likes: proximity to bus station, old town, food. All within walking distance. Also walkable to a hiking trail. Check in process was very efficient all done online. Provided key code access and wifi details via WhatsApp. Host was very helpful with providing information of popular restaurants both in old town and gros area. Nice common area with coffee machine and snacks. Very relaxing to sit and do some work or for some quiet time.

Dislikes: room was cozy but no natural light. Is a lot darker than shown in photos. Hence why the common area may be more comfortable. Also probably due to the old building, sound proofing was quite poor.

The public spaces and the staff were fantastic but the rooms are tiny. I read the reviews and saw this was a common comment but they are super small. Great stay with a great location with a 5 minute walk to the old town.

we stayed at this hotel, based on the pictures at booking .com . the photographs are photoshopped The personel is very friendly, but it is more like a hostel as a hotel. The rooms are big and clean , but the location is terrible, in front of your room is a railroad , so every half an hour a train . Also no breakfast and no permanence at reception . Nice paintings though. The place is ok, but this should be priced at maximum 100 euro , while they ask more than double. Not to be recommended,

Great value accommodation in a great location

Excellent. Staff great. Location perfect.

Boutique hotel, well maintained and with style. Rooms small but adequate. Great location and outstanding service.

Property is just across the river from San Sebastian historic town and is very well connected.
Lots of locals bars etc in the area and the bars/cafes of the old town are a short stroll.
For an expensive place to visit, this is a good value option.
Staff lovely and helpful

Beware that the forward facing rooms have the railway line close by. They don't run late but the do start early. If the windows are closed.not a major problem, but a bit of a wake up call in the windows are open.

Well positioned for the old town & Gros areas in a quiet location.
Staff not always on site which may affect booking in.

Lovely elegant rooms where everything works. Friendly staff. Perfect location. A nice touch is the complimentary coffee/tea station with sweets and fresh fruit.

Staff is very kind and warm. Room is compact and clean. Convenient to visit the city. Strongly recommend.

The staff of this property is amazing! I really enjoyed this cute hotel. If you are coming by bus or train it’s so convenient. Free coffee bar and snacks. Free WiFi and nice lobby area. I would love to stay here again.

We had a wonderful time staying at Okako hotel. It is ideally located to discover San Sebastian while still being in a quieter and less touristy area.
Everyone was incredibly friendly and helpful, from our arrival we were offered great suggestions for the best dining spots. They are also reachable 24/7 on whatsapp.

The hotel is very nice and the rooms are surprisingly spacious.
We'll recommend it to our friends and will definitely come back when we are in San Sebastian!

Thank you,

Arthur and Pauline

The hotel were very welcoming and when we arrived early, our room was ready to check in. We were given local recommendations and made to feel very at home. It was a compact room, but had everything we needed for a 2 night stay - the jug of water, chocolates and hand written note was a lovely touch! Bed was very comfortable and bathroom great, though extractor fan very noisy. Mostly very quiet, and a 10 minute walk from the main bus station, and a short walk to the main touristy part of town.

We enjoyed our stay. Nice hotel with everything you need. Loved the location and would stay again